1. 1 © 2012 3PD, Incorporated | All Rights Reserved.1 3PDirect – Express Operations July 1, 2013 3:30 PM

2. 2 © 2012 3PD, Incorporated | All Rights Reserved.2 Agenda “Daily Activity” Report Webinar Notes Good News & New Customers Update Learning Center Metrics Review Opportunities for Improvement Important Reminders

3. 3 © 2012 3PD, Incorporated | All Rights Reserved.3 Webinar Notes I spoke with Go To Webinar, and they are aware of the error on their “add to outlook calendar” link. They currently have a work around while they improve this process. For Outlook 2010: - Save the webinar.ics file to your desktop. - Click on the File Tab, then click Open, and then click Import - Click Import an iCalendar (.ics) or vCalendar file (.vcs) - Click Next - Browse for the webinar.ics on your desktop -Open -These directions are on the Learning Center

4. 4 © 2012 3PD, Incorporated | All Rights Reserved.4 Express Daily Activity Results

5. 5 © 2012 3PD, Incorporated | All Rights Reserved.5 Specialty Daily Activity Results

6. 6 © 2012 3PD, Incorporated | All Rights Reserved.6 STH Daily Activity Results

7. 7 © 2012 3PD, Incorporated | All Rights Reserved.7 Express Growth

8. 8 © 2012 3PD, Incorporated | All Rights Reserved.8 Good News and Customer Update 1 st Shipment for BSH Appliance Group – all 5’s 10 Shipments from Carl’s Patio HD Supply volume increased ModLoft Test went very well (adding 14 shipments) Environment Furniture Expanding (East Coast & ATL) Serena & Lilly close to test Henrybuilt shipping again next Monday Oeuf adding another line of products to add volume DC Coordinator Reorg by 7/15 Accessorials now on the shipping label

9. 9 © 2012 3PD, Incorporated | All Rights Reserved.9 Learning Center Moving to Pipeline Adding IT Wiki Safety & Compliance Material updates (routing) Feedback?

10. 10 © 2012 3PD, Incorporated | All Rights Reserved.10 Opportunities for Improvement HD Supply Austin & San Antonio Phoenix Contact customers quickly Don’t wait till the due date On-Time & In Window Wsup? Drivers must not remove Express pallets at pickup It would be ok at recovery

11. 11 © 2012 3PD, Incorporated | All Rights Reserved.11 Metrics Review Ok to change time window after confirmation with the customer. Support ticket placed from Monica V to address reporting which compares dO vs. mobile app. Service window in the job is compared with actual activity time. Arrive time (not closed time) is used for measurement, so make certain that you make with window wide enough to assure on-time.

12. 12 © 2012 3PD, Incorporated | All Rights Reserved.12 Important Reminders Al Reid will be performing settlements on Wednesday of this week instead of Thursday because of the holiday.

13. 13 © 2012 3PD, Incorporated | All Rights Reserved.13 Copyright © 2012, 3PD, Inc. All Rights Reserved. No part of this document may be reproduced in any form or by any electronic or mechanical means, including information storage and retrieval devices or systems, without prior written permission from 3PD, Inc. Discussion