1. is about building performance better people ~ better business outcomes

2. Superior Business Outcomes For most businesses, selling is the only activity that puts money in the bank. In the selling process there are over 200 identified competencies in over 30 different categories. The three main competencies are: Personal preparation, Interpersonal skills and Presentation skills 50% of successful sales are due to mental skills 30% of successful sales are due to technical skills 20% of successful sales are due to product knowledge Plan your work, work your plan! Understand the differences between: Strategic Tactical Operational planning SALES, MARKETING AND PLANNING

3. Leadership and Executive Development Coaching enhances awareness. Whilst increased awareness provides greater clarity of perception, it is self-awareness, recognising when and how emotions can influence perception, which is the key ingredient to leadership. When we accept responsibility for our thoughts and actions our commitment increases, as does our performance. Awareness & responsibility are the key factors in the mental make- up of the superior performer. Coaching is about accountability. How accountable are you? COACHING AND MENTORING

4. Intervention Strategies Objectivity and perspective are the keys to successful intervention strategies. Doug has held a legal practising certificate for more than 20 years. If your lawyers are billing you in 6 minute increments you’re paying too much! Our strategic alliances facilitate access to specialist barristers at pre- arranged fees with outcomes tailored to your budget. FACILITATION, MEDIATION, LEGAL

5. Edu-tainment Performance cannot be sustained where there is no learning and no fun! People have different learning styles: Activists Reflectors Theorists Pragmatists So if people are your most important asset, then why not let them know it? With our sister company Encore Entertainment we apply learning strategies specifically designed to meet your team’s business challenges utilizing our uniquely qualified educators and entertainers.Encore Entertainment ACCELERATED LEARNING, TEAMWORK

6. Communication Competencies “Are we on the same page here?” Corporate performance requires communicating information and decisions effectively to people. Informational communication requires the ability to convey critical information to clarify business problems Communicating decisions requires consideration of process, priorities and negotiation Interpersonal communication is more than conversation and requires mutual understanding. Effecting change is about values. In a world of communication, how competent are you? VALUES, EFFECTING CHANGE

7. Doug Loney Lawyer, facilitator, mediator LLB, BA Tel. 03 9909 7443 Mob. 0409 932 002 Level 1, 530 Little Collins Street Melbourne Vic 3000 admin@dougloney.com.au www.dougloney.com.au