1. Teams & Facilitating Change Prepared by Dr. Leonard R. Hepp All Rights Reserved Leading Change … The First of Seven Key Steps

2. Prepared by Dr. Leonard R. Hepp All Rights Reserved A High Performance Team Ideas & Excerpts from “The Five Dysfunctions of a Team” by Patrick Lencioni; published by Jossey-Bass, A Wiley Imprint; Copyright @2002 Focus on Achieving results Hold one another Accountable to actions Commit to decisions And plans of action Engage in unfiltered Conflict around ideas Trust of one another

3. Prepared by Dr. Leonard R. Hepp All Rights Reserved Profile Of A Facilitative Leader Facilitative Skills 30% Facilitative Skills 30% Self Awareness Personal Qualities and Skills Links Problem with Process Managing Process & Making Corrections Understanding Problem-Solving & Decision Making Methods Having a Full Toolkit of Process Suggestions & Techniques Knowing how to Introduce tools & Suggestions to a Group Facilitative Skills Checklist Facilitation with Words & Actions Managing Conflict Interventions Feedback Building Process roadmaps Agenda & Meeting Roles Pre-Planning ( Contracting, Logistics) Meeting Guidelines/Ground Rules Preventions Summary Process Awareness 25% Process Awareness 25% Theory & Technique 20% Theory & Technique 20% Preventions 25%

4. Prepared by Dr. Leonard R. Hepp All Rights Reserved Ten “Winning Leadership Strategies”* Instill Courage Study the Past Create a Sense of Mission Keep Goals Realistic Sustain a Competitive Culture There Is No “Peacetime” Know Your Competitors Command from a Forward Position Expect Victory Convince Everyone “You Must Not Fail.” *Former Marines Dan Carrison and Rod Walsh have co-authored Semper Fi (published by AMACOM) Facilitator Competencies Evoking participation & creativity Asking rather than telling Maintaining objectivity Being a relationship builder Honoring the group’s wisdom and displaying respect for each individual Remaining neutral Listening without interrupting Reading the underlying dynamics of a group Demonstrating professionalism, self-confidence, authenticity and high personal integrity Observable Behavior, Modeling the Way

5. Prepared by Dr. Leonard R. Hepp All Rights Reserved Leading Change Changing Systems & Structures Current State Transition State Improved State Creating A Shared Need Shaping A Vision Mobilizing Commitment Monitoring Progress Making Change Last Change Management Process: A Model For Change

6. Prepared by Dr. Leonard R. Hepp All Rights Reserved Change Process