1. Unitarian Universalist Church of Fort Myers Leadership Development Program Module 4 Communication -A January 8, 2015

2. Unitarian Universalist Church of Fort Myers Goals Being able to accommodate different styles of listeners Learning to speak aligned with values Mastering the Organizing Message format So that… You can better meet the needs of volunteers, staff and the organization.

3. Unitarian Universalist Church of Fort Myers Agenda (Road Map) Admin/Recap Forming Trusted Relationships How to Organize a Message – Group learning exercises Applying the Format – Practise – Feedback

4. Unitarian Universalist Church of Fort Myers

5. Admin Notebook Updates Session Date Swap Turn-in Surveys Questions?

6. Unitarian Universalist Church of Fort Myers Recap Transformational Leadership

7. Unitarian Universalist Church of Fort Myers Leadership Styles Transactional Rely on inducement, reward, & punishment to control followers Goals  Rewards  Perform- ance (quid pro quo) Transformational Inspire & stimulate to influence followers Strong emotional bonds Goals beyond self-interest “The transactional leaders work within the organizational culture as it exists; the transformational leader changes the organizational culture.” - Bernard Bass

8. Unitarian Universalist Church of Fort Myers Recap Transformational Leadership Situational Leadership – Diagnosis – Flexibility

9. Unitarian Universalist Church of Fort Myers Diagnosis: Development Levels Competence = Can do! Commitment = Want to do!

10. Unitarian Universalist Church of Fort Myers Diagnosis: Development Levels

11. Unitarian Universalist Church of Fort Myers Flexibility The ability to use a variety of leadership styles comfortably

12. Unitarian Universalist Church of Fort Myers Flexibility

13. Unitarian Universalist Church of Fort Myers Recap Transformational Leadership Situational Leadership – Diagnosis – Flexibility Social Styles – Diagnosis – Versatility

14. Unitarian Universalist Church of Fort Myers Identifying SOCIAL STYLE · Slower Pace · Fewer Statements · Non-directive/ Relaxed Use of Hands · Quieter Volume · Leans Back · Indirect Eye Contact · Less Hand Movement · Controlled Facial Expressions · Monotone · Task Subjects · Facts/Data · Rigid Posture · Faster Pace · More Statements · Directive Use of Hands/Points for Emphasis · Louder Volume · Leans Forward · Direct Eye Contact · Inflection · People Subjects · Opinions/Stories · Casual Posture · More Hand Movement · Animated Facial Expressions ASKS TELLS CONTROLS EMOTES DrivingAnalytica l AmiableExpressive

15. Unitarian Universalist Church of Fort Myers Key Characteristics

16. Unitarian Universalist Church of Fort Myers Versatility Gaining Social Endorsement Do Something For Others: Once you know what makes another person comfortable, try to accommodate his/her preferences Know Others: Observing others' behaviors to learn about their tension levels, how they respond to your messages, and what you can do to make the interaction more comfortable and effective Control Yourself: Learn to accept others’ behavior without becoming tense Know Yourself: Know the impression you make on others, how your behavioral preferences can cause tension for others

17. Unitarian Universalist Church of Fort Myers Organizing Your Message GOAL – What action do you want the listener to take? CONCLUSION – What’s in it for them? ROAD MAP – Key Concepts & Benefits – (1), (2), (3) ACTION-ORIENTED CLOSE – Ask for the action. – Establish Next Steps Mouse pads

18. Unitarian Universalist Church of Fort Myers Goal Statement: (Action you want the listener to take as a result of the meeting) Conclusion Listeners Should Reach: (Why he/she will listen and take the action stated in the goal) “so that…” Roadmap: Key ConceptsListener Benefits 1. 2. 3. 4. 1. 2. 3. 4. Action-Oriented Close: (Close by asking if your listener will take the action stated in the goal) Establish Next Steps Organizing Your Message

19. Unitarian Universalist Church of Fort Myers Trust

20. OUTCOMES TRUST Win/Win Expansive Learn Together PERCEPTIONS Authentic Humble feel/think BEHAVIORS Active Listening say/do DECISIONS Intend to learn OUTCOMES DISTRUST Win/Lose Alienation Confusion PERCEPTIONS Arrogant Manipulative feel/think BEHAVIORS Closed to ideas say/do DECISIONS Intend to protect MOTIVATION (by intent) MOTIVATION (by intent) WORTH-BASED: Growth Orientation Is most often intentional HURT-BASED: Fear Orientation Can be intentional or unintentional Building RELATIONSHIPS Dismantling HABITS Conscious & Subconscious

21. Unitarian Universalist Church of Fort Myers BREAK “It’s not easy being green…”

22. Unitarian Universalist Church of Fort Myers Goal Statement: (Action you want the listener to take as a result of the meeting) Conclusion Listeners Should Reach: (Why he/she will listen and take the action stated in the goal) “so that…” Roadmap: Key ConceptsListener Benefits 1. 2. 3. 4. 1. 2. 3. 4. Action-Oriented Close: (Close by asking if your listener will take the action stated in the goal) Establish Next Steps Organizing Your Message

23. Unitarian Universalist Church of Fort Myers Organizing Your Message: Practice Suggest a way for the Church to increase membership. Break-out, Construct a “Goal/Conclusion” Statement (10 min.) – Debrief As a Team, Construct “Concepts/Benefits” Tailor Our Message to the Listener(s) – Styles Needs, How to Talk Thru Road Map Create a Talk Using Format (10 min.) – Volunteer Each Team Listens to Members’ Talks

24. Unitarian Universalist Church of Fort Myers Practice With Feedback ComLab: Get Real-time Coaching Feedback Sign-up: Mon or Wed 3 – 5 pm in Library Use Form “Wizard” on www.uulead.org (under “Resources”)www.uulead.org

25. Unitarian Universalist Church of Fort Myers Transformational Leadership Mutual

26. Unitarian Universalist Church of Fort Myers Goals, Evals Being able to communicate across different styles of listeners Learning to speak aligned with values Mastering the Organizing Message format Complete the Session Evaluation Survey – NOW!

27. Unitarian Universalist Church of Fort Myers Next Steps Watch www.uulead.org for post-reads, and pre-reads for Jan. 15 th session Keep practicing ComLabs sign-up Work on your Personal Development Plans Holler if you need help!