1. Communication in the Workplace Teacher – Shahed Rahman Chapter – One Business Communication

2. Importance of Communication Business needs good communication Good Communicators Most of the people do not communicate well Improving communication skills you basically improving your skills – later chances for success

3. Importance for Business Every part of Business need communication Your message will get lost if it is not clear Professionalism can be indentified through the communication policy Many forms ◦ Oral ◦ Written ◦ Electronic ( Email or SMS)

4. Current Challenges for Business Communication Ongoing development of new Information Technologies The Increasingly Global Nature of Business Growing diversity in the Workplace

5. Several Kinds of Literacy !! Verbal Literacy ◦ Ability to use words to get things done Information Literacy ◦ Ability to find, evaluate, select, and use information Technological Literacy ◦ The ability to learn use computer applications Visual literacy ◦ Ability to interpret and assess visuals and create visual components for your message

6. Main forms of Communication in Business Three forms ◦ Internal Operational Communication ◦ External Operational Communication ◦ Personal Communication

7. Communication Network in Organization The Formal Network The Informal Network

8. The Process of Human Communication The Beginning – A message Sent Entry in the sensory world Detection by senses The Filtering Process Formation and Sending the Response

9. The Process of Communication 1. Sensing a Communication Need 2. Defining the situation 3. Considering possible Communication Strategies 4. Selecting a Course of Action 5. Composing the message 6. Sending the Message

10. The Process of Communication 7. Receiving the message 8. Interpreting the message 9. Deciding on a response 10. Replying to the message

11. What do you think about this ?

13. Some Basic Truth Meanings Sent Are Not Always Received ◦ Because our mental filter differ, meanings sent may differ from meanings received Meaning is in the Mind ◦ Meanings are in the mind not in symbol The symbols of communication are imperfect ◦ Symbols are imperfect and people differ in their ability to communicate, communication is far from perfect ◦ Communication across cultures is especially difficult

14. Discussion Question Make a list of the jobs requiring extensive communication Make a list of the jobs requiring little communication Give an example of a simple statement that could be misunderstood. Explain why?