1. PPP Based on Agenda Points
Bharat Sanchar Nigam Limited
(A Governement of India Enterprise)
Product
Awareness Meeting
With Employees
On 2nd Saturday
PPP Based on Agenda Points

2. CONSUMER MOBILITY (CM)
BSNL MELA OFFERS DURING JANUARY 2016
11th January to 20th January 2016
SIM (SUBSCRIBER IDENTIFICATION MODULE)
Charges for New Connection / Replacement
SIM Cards (Type)
Smart SIM or Repluggable SIM*
Nano SIM
Normal SIM
Capacity
32K / 64 K
128 K
64 / 128 K
256 K
MRP (Rs) 20 59
100
200
* This can be used as Normal SIM / Micro SIM (Repluggable feature allows the Customer to use the SIM card in Normal mobile handset as well as in the SMART mobile handset suppoting Micro)
Note: SIM CARD 32/64 K FREE DURING MELA OFFER PERIOD
Note: All the SIM cards irrespective of capacity supports 3G Services. Hence all BSNL Mobile customers can enjoy 3G Data speed, if they are in 3G coverage area, even they use their old SIM cards of Capacity 16 / 32 / 64 K.

3. GUIDELINES FOR ISSUING SIM CARD
For new Prepaid Mobile Connection, customers may pay the initial activation charge (Plan Voucher) of the required plan in addition to the SIM Charges.
One photo & ID proof of the applicant is compulsory
Duplicate SIM Card is issued on special request along with ID proof of the applicant
Customers who wish to replace the existing SIM card with Micro / Nano SIM should submit special request along with ID proof
Customers who wish to port-in to BSNL without changing their existing private operators Mobile number has to send , PORT<space>Mobile No. to , for getting alpha numeric 8 digit UPC (Unique Porting Code)
After getting UPC , visit the nearest BSNL Customer Service Centre with photo & ID proof for getting new SIM card for the existing Mobile number

4. New Mithram Plan GSM PREPAID MOBILE PLANS Plan Name
Plan Activation charge
Rs.49
Freebies
Rs.40 (Talk value) + 50 Mb data
Voice Call charges
1.2ps/sec & 1.5ps/sec across the country
Spl. Benefit: Always Full Talk Value for
Rs. 200 / 500 /1000 Top-up
Reduced Rate calling to 5 Friends & Family Nos.
20ps/min & 40ps/min
Incoming voice call charges while roaming from any n/w
FREE
Video call charges
Re.1/min (Bsnl) & Rs.1.5/min (Other)
Initial Validity
180 days
Validity Extention
Prorata basis subject to a maximum of 180 days for topup of Rs.200 and above *
SMS Charges
60ps & 70ps within Kerala
70ps & 80ps for outside Kerala
Rs.5/ for International
Normal Data charges
3ps for 10Kb

5. * Pro-rata basis Validity Extension (Only for New Mithram plan)
Accordingly the validity will be extended at the time of Top-up
Top-up Denomination
Validity Extension
Rs.10
9 days
Rs.20
18 days
Rs.50
45 days
Rs.100
90 days
Rs.200 & above *
180 days
* Rs.500
Subject to Maximum of days in all cases
The validity period of prepaid New Mithram customers who are falling into GP (Grace Period) category will be automatically extended for any top-up ranging from Rs.10 onwards, on pro-rata basis , subject to a maximum of 180 days for topup of Rs.200.

6. PREPAID MOBILE OTHER ATTRACTIVE PLANS - KERALA CIRCLE
Per-Second
Per-Minute
Initial Charges
Rs.106
Rs.107
Freebies (30 days)
Rs MB data
Voice Call charges for initial 60 days (Local/STD), only for new connection including MNP
1-ps for 3-sec (bsnl) & 2-ps for 3-sec (other n/w)
10ps/min (bsnl) & 30ps/min (other n/w)
Normal Voice Call charges to any network (throughout India)
2ps/sec to any n/w
Re.1/min to any n/w
Special Benefit
Full Talk Value for Rs.500 to Rs1100 & 1500/2000/2200/2500/3000
Reduced Rate Calling (FFE)
5 Nos with STV97
Initial Validity (days)
180
Validity Extension
Rs.36
Rs.37
* Automatic Validity Extension is possible, if sufficent balance is available in the account
Note: Top-Up is allowed for GP-I customers with zeroday validity up to 23:59 hrs of the same day

7. PREPAID GSM PLAN VOUCHERS
MRP (Rs.)
Validity (Days)
SMS Keyword to 123
Per Second 36
180
PLAN<space>SEC
Per Minute 37
PLAN<space>MIN
Pyari Jodi 75
PLAN<space>PYARI
Jai Jawan 99 30
PLAN<space>JAWAN
Annual Data Plan 1499
1499
365
PLAN<space>DATA1499
Annual Data Plan 2799
2799
PLAN<space>DATA2799
Annual Data Plan 3999
3999
PLAN<space>DATA3999
Annual Data Plan 4499
4499
PLAN<space>DATA4499
New Mithram
Prorata (Proportionate) basis of Rs.200 within 180 days
Note: Customers who are going to abroad have to opt Per-Second or Per- Minute plan for keeping the plan alive while return to India, since automatic validity extension of 180 days is possible for Rs.36 / Rs.37. Hence these customers has to keep sufficient balance in their main account for automatic validity extension. The same feature is applicable for New Mithram plan also,.

8. FULL / EXTRA TALK VALUE OFFER FOR MOBILE TOP-UP
Denomination ( MRP in Rs.)
Normal Talk Value
Talk value during Offer period
Benefits (Rs.)
% Benefits during offer period
Offer Period
150
128.00
22.00
17.19
upto 25th Feb. 2016
250
218.34
31.66
14.50
550
480.35
69.65
220
192.14
27.86
11/01/'16 to 20/01/'16
1000
873.36
1030
156.64
17.94
upto 25th Feb. 2016
1100
960.70
1133
172.30
17.93
1500
1545
234.96
2000
2140
393.27
22.51
2200
2354
432.60
2500
2675
491.59
3000
3210
589.91
3300
3531
31.00
0.89
5500
6050
50.00
0.83
6000
6600
25.95

9. BSNL Mobile : Always Full Talk Value offers for the following Plans
Sl. No
Prepaid Mobile Plan
Offer Denomination
Offer Period 1
Mithram New
Top Up 200, Top up 500 & Top Up 1000
Always Available 2
Per Second New
Top Up Rs.500 to Top up Rs.1100, Top Up Rs.1500, 2000, 2200, 2500 and 3000   3
Per Minute New
Top Up Rs.500 to Top up Rs.1100, Top Up Rs.1500, 2000, 2200, 2500 and 3000 

10. BSNL Mobile : ENCOURAGE CUSTOMERS FOR USING Always Full Talk Value TOP-UP VOUCHERS
Those who are activating Special Tariff Vouchers through C-top-up recharge (eg.STV149 / 341, DATA STVs etc) continuosly may be properly advised the above offers .
This will help customers to save money & it will extend the validity of “Mithram” Plan customers to maximum of days.
That is a customer who is activating STV149 through recharge have to pay Rs.149 to the retailor. On the other hand, if the customer recharges Rs.200 Top-up & subsequently the STV 149 is activated through SMS (STV<space>VOICE149 to 123) will have to pay only Rs , saves Rs since the customer will get full talk value for Rs Top-up.

11. STV<sp>DATA3099 (90 days validity)
GSM Data STVs (2G / 3G)
MRP (Rs.)
Validity in Days
SMS Keyword to 123 14
110 MB 1
STV<sp>DATA14 29
150 MB 3
STV<sp>DATA29 40
200 MB 5
STV<sp>DATA40 57
250 MB 27
STV<sp>DATA57 68
1 GB
STV<sp>DATA68 78
STV<sp>DATA78 98
650 MB
STV<sp>DATA98
155 20
STV<sp>DATA155
198
1.1 GB 28
STV<sp>DATA198
239
STV<sp>DATA239
252
2.2 GB
STV<sp>DATA252
444
3 GB 60
STV<sp>DATA444
451
2 GB
STV<sp>DATA451
561
5 GB 30
STV<sp>DATA561
821
6 GB
STV<sp>DATA821
1099
9 GB
STV<sp>DATA1099
1949
21 GB 90
STV<sp>DATA1949
3099
15 GB + UL Loacl/STD/Roaming OG bsnl calls min Free Local/STD/Roaming calls to other n/w
STV<sp>DATA (90 days validity)
Note: No additional charges for data usage while Roaming
Normal charges for data usage in Prepaid Mobile conns ps for 10 Kb

12. ATTRACTIVE SPECIAL TARIFF VOUCHERS (STVs)
MRP
Feature
Validity (Days)
Keyworod to 123
149
20400 sec Local & STD calls to any n/w 27
STV<sp>VOICE149
449
62000 sec Local & STD calls to any n/w 84
STV<sp>VOICE449
125
10620 sec / 177 min local + STD calls to any n/w MB Data SMS Free 30
STV<sp>COMBO125
341/891
UL calls to BSNL n/w within Kerala
24 / 81
STV<sp>VOICE341/891 71
All calls to any 30ps/min +
Rs.20 TV
STV<sp>VOICE71
STD calls to any 35ps/min
STV<sp>VOICE84 93
120 Min Local + STD calls to any n/w while Roaming
STV<sp>ROAM93

13. No additional charge for data browsing while roaming
ANNUAL DATA PLANS
Category - IV
Free Data STVs (2G / 3G)
Features
MRP (Rs.)
Validity in Days
SMS Keyword to 123
Plan GB/Month
1499
365
PLAN<sp>DATA1499
Plan GB/Month
2299
PLAN<sp>DATA2799
Plan GB/Month
3999
PLAN<sp>DATA3999
Plan GB/Year
4499
PLAN<sp>DATA4499
No additional charge for data browsing while roaming
SMS OFFERS FROM BSNL
MRP
FREE SMS
Validity
Keyword to 123 13
130 7
STV<sp>SMS13 23
265 15
STV<sp>SMS23 35
385 30
STV<sp>SMS35 59
860
STV<sp>SMS59 83
1650
STV<sp>SMS83
147
3000 60
STV<sp>SMS147

14. FREE  All India Roaming
Bharat Sanchar Nigam Limited (BSNL) has launched  FREE  All India Roaming to GSM Mobile customers under Prepaid & Postpaid mobile services.
Customers can accept calls from any network while ROAMING
This unbelievable facility is offered at present by BSNL only

15. GSM: SMS KEYWORDS, Send to 123 for getting the following details
Description
SMS Keyword
Last CDR (Call Data Records)
LAST
Last 5 CDR
LAST5
Friends & Family (FNF) addition
FFE<space><10 Digit Number>
Total FNF Nos. Registered
FNFLIST
FNF Modification
FFM<space><Old Number><space><New Number>
Landline No. addition for Pyari Jodi Plan
FFL<space><11 Digit Number>
Addition of Numbers for Jai Jawan Plan
PMF<space><10 Digit Number>
Plans available for Migration
PLANLIST
Balance Enquiry
BAL
Voucher Recharge
RC<space><18 Digit secret code>

16. BSNL WEB SITES TOLL FREE CUSTOMER CARE NUMBERS Description
From Bsnl Nos
From Other Op's Nos
Landline
198 / 1500
Landline Bill Information
1501
WLL CDMA & WiMAX
1502
GSM Mobile
1503
Broadband
198 / 1504
Enterprise Call Center (MPLS & Other Data Services)
BSNL WEB SITES
Kannur SSA
Kerala Circle
Corporate Office

17. ALU IN SELFCARE PORTAL : Dial *124#
Self Care Service for checking balance, STVs activated, Plan change, FNF No. change, Recharge etc.
Main Menue
Sub Menu
Details
Press 1 for balance -
Main A/c balance/Expiry date/Plan
Press 1 for Voucher Recharge
Enter <18 digit secret code>#
Press 2 for Recharge
Press 2 for 3rd party Recharge
Enter <10 digit Target Mobile No.>* <18 digit Secret code>#
Press 3 for STV Activations
Press 1 for STV Enquiry
Displays all STVs activated
Press 2 for STV subscribe
Choose & enter your choice : (1. Data) (2.Voice) (3.SMS) (4.Roaming) (5.Combo) (6.ISD)
Press 4 for Friends & Family
Press 1 for FNF view
FNF Nos displayed
Press 2 for FNF addition
Enter <10 digit Number>#
Press 3 for FNF Modifications
Enter <old No.>*<new No.>#
Press 5 for plan change
Choose the plan required from list
Press 1 for New Mithram, 2 for Per Sec etc.
Note: In all cases, Press 9 to go back to main menue or 0 to exit

18. GSM POSTPAID MOBILE CONNECTIONS
Initial Charges for New Connections
(i)
Registration Charge
Nil
(ii)
Activation Charge
Rs.100
Security Deposit for New Connections
Local + STD
Rs.500
Local + STD + ISD
Rs.2000
International Roaming
Rs.5000
Visit :
Note: Activation charge waived off during Mela Period

19. BSNL POSTPAID MOBILE PLANS Voice call charges (Local)
Monthly Rental (Rs.) 99
225
325
525
725
1500
Freebies / month
Talk Value (Rs.) 50
180
270
450 NA
NAN
Free Local bsnl calls UL
Free STD bsnl Calls
1500-min
Free SMS to any n/w
500 Nos
2000 Nos.
Free Data
200MB
250MB
500MB
1000 MB
2000
Pulse Rate 
1 min
1 sec
30-sec
15-sec
Night calls to BSNL n/w 
Free
Voice call charges (Local)
BSNL n/w
70ps
1ps
30ps
7.5ps
Other n/w
90ps
1.2ps
50ps
10ps
40ps
20ps

20. CUG (CLOSED USER GROUP) CHARGES FOR PREPAID MOBILE SERVICES
CUG Features : 1
Voice calls between the grouped numbers totally free 2
Minimum 5 connections required for CUG 3
Prepaid Mobile customers, irrespective of the plan, can
join the group. However Prepaid & Postpaid combined
CUG not possible
CUG CHARGES / CONNECTION / MONTH
Group size
CUG within Kerala
Zonal / National CUG
05-25
Rs.80
Rs.180
26-249
Rs.60
Rs.160
Rs.140
Rs.120
> 999
Rs.100

21. MNP – Mobile Number Portability
Mobile number portability (MNP) : Mobile subscribers can change the service provider with out changing the mobile number
Send SMS to 1900 : PORT<space>Mobile Number and get the (unique porting code) UPC code
UPC consists of 2 alphabets and 6 numbers with a validity of 14 days
The customer has to submit new application form to the new service provider.
Porting out from the existing provider is confirmed through SMS in the existing SIM. After disconnection put the new SIM card issued by new operator into the handset and dial 123 and press call button or *123# & press call button for activation
You will get Tele-verification call from the new operator for verifying the datas against your number available in Sancharsoft

22. ONLY BSNL is providing this facility FREE OF COST
GSM PREPAID MOBILE : OTHER INFORMATIONS
1. GIFT YOUR TALK VALUE
Procedure
(i)
Register your Mobile Number (one time)
Send SMS, REGISTER PTOP to , You will get a Password
(ii)
To transfer your balance
Send SMS, GIFT<sp>Mob No.<sp>amount<sp>Password to
Note: Amount should be multiples of 10 & you can transfer Rs.50 to Maximum Rs.200 at a time...
Transfer of Gift amount is possible, if the balance in the account after transaction is Rs.50
2. MISSED CALL ALERT SETTINGS
This facility is provided without any monthly subscription
Procedure
Dial **62* # & press call button OR Divert calls to
ONLY BSNL is providing this facility FREE OF COST

23. GSM PREPAID MOBILE : OTHER INFORMATIONS
3. DATA FACILITY ACTIVATION IN NEW PREPAID MOB. CONNECTIONS
Procedure
Send SMS, START to 1925
4. ISD ACTIVATION IN PREPAID
Procedure
Send SMS, ACT<space>ISD to
5. VALUE ADDED SERVICE DEACTIVATION
Procedure
Send SMS as, STOP to
All active Value Added Services with deactivation code will be Displayed
0 (Zero) for deactivating all Value Added Services
6. ACTIVATION OF HELLO TUNE
Procedure
Send SMS, BT<sp>ACT to
7. DEACTIVATION OF HELLO TUNE
Procedure
Send SMS, BT<sp>DCT to

24. GSM PREPAID MOBILE : OTHER INFORMATIONS
8. PERSONALISED NAME TUNE ACTIVATION
Procedure
For search, NT<sp>Required Name to
You will get the code corresoponding to the name
For Activation Send SMS, BT<sp>Song Code 56700
Please visit : for all PRBT related activities or Call 1503/2501
9. MESSAGE CENTRE NUMBERS OR
10. INTERNATIONAL ROAMING FACILITY
Currently available for Postpaid customers only 1
Covert your existing prepaid plan to postpaid or take a new postpaid connection 2
Refundable security deposit of Rs.5000 is required for International Roaming facility 3
We have to get the International Roaming SIM before going to abroad 4
Normally Data usage charges while International roaming is very high 5
For International Roaming, settings to be done in the handset
11. SIGNATURE TUNE PROVISION 1
Signature Tune provision for Major Events & Corporate Customers is possible 2
Conatct Nodal Officer Concerned in the SSA

25. DATA USAGE CHARGES WHILE INTERNATIONAL ROAMING
1. It is observed that many excess-billing complaints are raised by customers having International roaming facility. Heavy bill is generated due to data usage while on international roaming, and in most cases the customer claims innocence of using data or ignorance of data charges while roaming. The only way to avoid such complaints is to educate the customer about the VERY HIGH (up to 5000 times of the normal rate) data roaming tariff, at the point of sale itself i.e. at CSC.
At the CSC, the front-end personnel can correctly educate the applicant on the voice and data rates while on international roaming and to visit the site for any clarification.
While activating international roaming facility, data of the customer should also be barred with the consent of the customer at CSC itself. After coming back from abroad, the customer can activate data either by approaching CSC or by sending SMS FAC DCT DATABAR to

26. IMPLEMENTATION OF AUTO C-TOP-UP REVERSAL
The reversal request SMS to be given within 6-hours from the wrong
transaction time
Talk value reversal for Top-up alone is possible
Sufficient balance should be available in customer’s account for auto
reversal is to be initiated
CTOP-UP REVERSAL THROUGH SMS
Procedure
REV<sp>wrong Mobile Number<SP>Denomination<sp>REFID to
Note: Top-up Denomination should be minimum Rs.50 & should be done within 6-hrs.
Send STOCK to for checking stock

27. PUK – PIN UNLOCK KEY
This key is used in GSM mobile phones and Smart cards for unblocking a blocked card
Unblocking is mainly due to settings problem <settings-security-PIN code ON>
Note down the 19 digit SIM card no. starting with & mobile number of the blocked PUK number and call 1503, for getting PUK code
After getting PUK, enter the same in Mobile & press ok
If PIN code is asked, enter 0000 & re-enter the code again- restarting the set automatically

28. PROCEDURE FOR BLOCKING UNWANTED
COMMERCIAL MESSAGES
Categries:
1. Fully Blocked Category
2. Partially Blocked Category:
Procedure for Fully Blocked Category:
Dial Follow IVRS - Dial 1 for Fully Blocking OR
Send SMS, START<space>0 to
2. Procedure for Partially Blocked Category:
Dial Follow IVRS - Dial 2 for Partially Blocking & Select the required Category

29. CDMA - CODE DIVISION MULTIPLE ACCESS
BSNL CDMA PREPAID MOBILE PLANS
Particulars
General Plan
BSNL Joy
With CDMA RUIM Card
Initial Cost
Rs.40
Rs.85
Freebies (30 days)
Nil
250-min local (BSNL n/w) SMS + 50 MB Data
Validity in days
180
Happy hours
BSNL Local calls
(8pm to 10ps/min
Pulse Rate
Minute
Second
Call charges (Local & STD)
BSNL n/w
45ps
1ps / 2 sec
Other n/w
60ps
1ps / sec

30. O/G Local (BSNL / Other n/w) 50 / 60ps O/G STD (BSNL / Other n/w)
Particulars
General Plan
BSNL Joy
With CDMA RUIM Card
SMS charges
Local
50ps
National
60ps
International
Rs.5
Roaing charges
Incoming from any n/w
O/G Local (BSNL / Other n/w)
50 / 60ps
O/G STD (BSNL / Other n/w)
70 / 80ps
Validity Extension (180 days)
Plan Voucher Rs.20
Rs.41 (Allows 3000sec to BSNL n/w & 15MB data for one month)
Important Note: (i) All CDMA WLL prepaid plans can be changed to Joy plan by using Rs.41 recharge
(ii) Plan voucher 20 can be activated by dialing *789*2000#
(iii) Activation through C-Top-up Recharge

31. DSA / RETAILER ENROLLMENT Direct Selling Agents (DSA)
The DSA is appointed for selling BSNL products and services to the door-step of the customers.
DSAs who are enrolled with a refundable deposit of Rs.500/ are eligible to sell BSNL services and products of prepaid and postpaid categories of CM / CFA segment under the jurisdiction of Kannur SSA.
Hence forth, PAN card is compulsory
Application to be submitted in the prescribed form along with ID proof , Passport size photo & PAN card.
The DSA applicant has to submit Mobile CAF (with photo & Id proof ) for getting new C-Top-up SIM card
All other terms & condition as per existing guidelines.
Franchisee Retailer
Those who are not willing to enroll as DSA, they may be advised to enroll as a Reatiler of Franchisee. No security deposit is required, such cases may be intimated to the Marketing wing of the SSA.

32. CAF COMMISSION + FRC COMMISSION TO DSAs Item Plan Mithram Per-Sec
Per-Min
Pyari Jodi
CAF Commission (Rs.) 6
CAF + FRC Commission
28.68
55.05
55.52
40.71
These commmssions will be credited to C-Top-up SIM of the DSA in the subsequent month
MNP INCENTIVE TO RETAILERS/DSAs (upto 28/02/2016)
Fixed MNP CAF Commission
Rs.80 / connection
Note: MNP Incentive include the FRC commission

33. CAF GUIDELINES AND COMPLIANCE
GUIDELINES FOR FILLING CAF AGAINST SIM ACTIVATIONS ARE BEING CONVEYED TO ALL CSCs / CHANNEL PARTNERS FROM TIME TO TIME
IT IS SEEN THAT MANY OF THEM ARE NOT BEING COMPLIED BY SOME OF THE FRANCHISEES / RETAILERS / DSAs
THE FOLLOWING POINTS NEED YOUR PERSONAL REVIEWIN THIS REGARD SO THAT THE CAF ARE SUBMITTED IN ORDER

34. CAF GUIDELINES AND COMPLIANCE
ENTER MOBILE NUMBER IN THE PoI, & PoA.
ENTER DOOR No./ WARD No. IN THE ADDRESS COLUMN
ENTER P.O, & PIN NUMBER IN RELEVANT COLUMN
AVOID WHITENER FOR CAF CORRECTION
AVOID ENTERING CUSTOMER NAME, COUNT. NUMBER ETC IN PoI/ PoA.
TYPE SPACE INSTEAD OF FULL STOP IN NAME FIELD

35. CAF GUIDELINES AND COMPLIANCE
IT IS OBSERVED THAT THE COUNTERFOIL ISSUED TO CUSTOMERS IS NOT FILLED, AND CALLS FROM CUSTOMERS TO THE CONTACT NUMBER OF RETAILER/ FRANCHISEE ARE NOT ENTERTAINED WHICH INVITE UNDUE DELAY IN ACTIVATING THE SIM.
> EVEN THOUGH THESE POINTS WERE BROUGHT TO THE NOTCE OF FOS WHO SUBMIT THE CAF, SUCH ISSUES ARE REPEATED. THIS CAUSE EXTRA JOB AND DELAY IN CSC WHILE DEALING SUCH CAF.

36. CONSUMER FIXED ACCESS (CFA)

37. CONSUMER FIXED ACCESS (CFA)
1. Free Night Calling Offer
BSNL offers Unlimited Free Night Calls to Any Network from Landline phones from 09-pm to 07-am
This feature is applicable to all Landline & Broadband customers except Sulabh plans (without OG & with OG Plans), Concessional plans like special discount offered Circle plans, Employees / Retired Staff of BSNL, PCOs, Freedom Fighter etc.
This facility extended to CDMA IFWT also for the calls to BSNL Network only

38. 2. Free Night Calling Offer
Efforts must be taken to convert all Existing Landline Sulabh Plan customers to General Plan
This will help them to enjoy the Free Night Calling facility, and it is an effective tool for increasing our Premium service revenue without spending any amount

39. 3. Conversion of PTs to Normal Plan
Tendency for closure of PTs are going on especially due to mobile penetration.
This can be suitably arrested by converting to Normal landline plans
Chance of converting these PTs to “Internet cafe” by using our Broadband Combo Plans, especially by offering newly introduced Circle/SSA specific Combo plans

40. 4. Utilisation of Udaan channel
All the employees has to act as a Sales Associate for bringing leads of Landline & Broadband connections.
Declining CFA segment revenue can be made positive by provinding Broadband connections to existing landline customers.
Popularise Udaan lead generation CC No: 1993
Highlight SMS No (bsnl customers) &
(private op’s customers) for Lead
Generation

41. ‘BSNL Landline Plus Plan-375’
BSNL Introduced Landline Plus Plan 375, offers 250 free calls per month
‘BSNL Landline Plus Plan-375’
FMC
Rs.375/-
Free Local +STD calls on Landline + Mobile of any network
250 MCU
Call charges after free calls
Upto 250 MCU
251 – 750 MCU
751 – 1500 MCU
MCU
>3001 MCU
Rs.1.OO per MCU
Rs.O.90 per MCU
Rs.O,80 per MCU
Rs.O.70 per MCU
Rs.O.60 per MCU
ISD call Charges
As per General landline plan
All Other charges shall be as applicable for rural / urban general plan S,T.Extra

42. 6. Installation charge free for new LL & BB
BSNL Kerala has also announced 100% waiver of installation charges for new landline and broadband connection.
The offer will be available on promotional basis in Kerala circle up to
BSNL LANDLINE INITIAL CHARGES
Registration Charges
Rs.500/ only in case of waiting list
Security Deposit
(i)
Local + STD
Rs.500
(ii)
Local + STD + ISD
Rs.2000
Installation Charges
Rural Area
Rs.550
Urban Area
Rs.750
Installation charges for Broadband connections
(ii) Rs.250/ waived off upto

43. 7. BROADBAND WiFi MODEM - Offers

44. 7. BROADBAND WiFi MODEM - Offers
a) For BB Annual plans with Monthly charge of Rs.600 to Rs.1000 , ADSL WiFi Modem will be offered @ Rs (Save Rs.1000)......
For BB Annual plans with Monthly charge of Rs.1000 and above, WiFi Modem will be offered FREE OF COST Save Rs.1500
Sl. No.
Period
Advance Payment for 1
Year
11 Months 2
Months 3
3 year
30 months

45. Bandwidth (Download Speed) upto 2 Mbps till 3 GB, 512 Kbps beyond
Special Unlimited Broadband Plans Only for New Customers in Kerala Circle from to
Particulars
BBG ULD 545 CS89
BBG Rural Combo ULD 650 CS90
BBG Combo ULD 675 CS91
BBG Combo ULD 845 CS92
BBG Combo ULD 999 CS93
Bandwidth (Download Speed)
upto 2 Mbps till 3 GB, 512 Kbps beyond
upto 2 Mbps till 5 GB, 512 Kbps beyond
upto 2 Mbps till 7 GB, 512 Kbps beyond
upto 4 Mbps till 12 GB, 512 Kbps beyond
Applicability
All users in TVM, EKM, CLT & KNR SSA
All users in Kerala Circle
Monthly Charges (Rs)
545
650
675
845
999
Annual Payment Option (Rs.)
5995
7150
7425
9295
10989
Download/Upload Limit
Unlimited
Security Deposit
One Month charges
NIL
Minimum Hire Period
One Month
FMC for LL
As per existing LL Plan
Free Calls (within BSNL N/W only)
As per existing Landline Plan
150
100
400
Additional facility
Unlimited free calls between 9PM to 7AM to any network in India

46. 8. BRINGING BACK OF SUSPENDED NPD NOS.
As on date, landline connections are under SuSpended NPD Category and under O/G barred category in Kannur SSA
The list of TM section wise is available in Kannur net (both category)
9. Commission Payable to Direct Selling Agents (DSA) for Landline & Broadband
Example :
Rs for new Landline General Plan
Rs.281 for new Broadband plan
Rs.375 for new BBG Combo 675 plan
Rs.450 for new LL + BBG Combo 675 plan

47. BSNL LANDLINE CONNECTIONS - OTHER INFORMATIONS 1
Fault Booking of Landphone & Broadband
(i)
Through BSNL Landphone / Mobile
198
(ii)
Through Other Op's Numbers 2
PUBLIC GRIEVANCE CELL
SSA Level
12728
Circle level
12727 3
Broadband Help DESK
1504 / 12678 4
Landphone / Broadband Billing Informations
1501 / 5
BSNL CUSTOMER CARE PORTAL
Please Visit
Register your Mobile Number & Id
Facilities offered
View your Landphone & Broadband Bill
Check your Boradband Usage
Track your Complaints / Orders
Bills through
Payment Acknowledgement 6
Change your Broadband Usage 7
Update your Profile
CALLER ID TELEPHONE INSTRUMENT FROM BSNL
One time Purchase Cost
Rs.600

48. Email: sulaiman.bsnl@gmail.com
Jai BSNL.....
Jai Bharath.....
Thanks with Regards,
Sulaiman.P.P
JTO (Mktg) & FM (PV)
O/o GMTD, BSNL Kannur