Integrated Grievance Redressal System (IGRS)

Integrated Grievance Redressal System (IGRS)
GOVERNMENT OF UTTAR PRADESH Lok Shikayat Vibhag & National Informatics Centre (NIC) , CM Office ,U P Govt.

Limitations And Drawbacks Of Current System
Initiatives on Grievance redressal are isolated initiatives and running in different platforms have no interlinking. At state level CM Office have their own grievance system at CM Office(Janta Darbaar) while in Districts, District Magistrate Office have “Jan Sunvai”. Similarly Tehsil Diwas being organized in the Districts to resolve the grievances at tehsil level . Departments interacting to citizens have their own mechanisms to deal with grievances such as office of the Principal Secretaries, HoD’s,Call Centres(Jan Suvidha Kendra), Helpline etc.

Limitations And Drawbacks Of Current System
Grievance redressal process is non-transparent and citizens have no clue of the resolution provided to them. Redressal process is “Black Box” for citizen. Almost impossible for concerned officers to track and monitor the redressal because of large number of grievances received through different channels/web portal/platforms. Indifferent attitude of some of public servants on citizen grievances also causes problem. Poor response on grievance sometime leads to improper practices. Person based grievance redressal system - Acceptance of / action on grievance is at discretion of receiving officer.

Need of IGRS An Integrated and centralized computerization system is felt necessary for effective grievance Management, Redressal and Monitoring. A step has been taken to provide an integrated monitoring tool and tracking system for transparent status update on redressal of all type of grievances received through all sort of grievance receiving mechanisms like CM Office(Janta Darshan), DM Office(Jan Sunwai), Tehsil Divas,GoI ,CSC/Lokvani Kendra etc. on a single common platform.

Vision & mission of IGRS
“ To create an environment in Uttar Pradesh where a citizen can freely and conveniently file a grievance and receive response to his satisfaction both in terms of quality and time. “ Vision “ To develop a benchmark integrated system for grievance redressal in Uttar Pradesh to achieve the goal of good governance using latest technology involving all stakeholders. Mission “

IGRS- An Overview IGRS(Integrated Grievances Redressal System) is an integrated application system based on web technology which brings all Grievances Redressal mechanism to one platform enables instant and easy communication between the concerned Departments/Officers of the state and citizens resulting in the speedy redressal of their grievances from anywhere and anytime (24 x 7) basis and also provides submission of grievances by the aggrieved citizens .

IGRS- An Overview Although system does not limited to complaints rose only at Chief Minister Office, but the supervision will be made under the CM office by forming a Monitoring committee under the chairmanship of Secretary/Special Secretary, CM looking after Lok Shikayat cell.

Project Overview Objective of the Integrated Grievance Redressal System Increase the trust of citizen on Government by providing quality resolution of grievance with in the defined timeframe Reduce the cost (Direct cost and Time, Travel & Opportunity costs) of filling grievance Citizen perspective Reduction in effort and time required for management and redressal of grievance at all levels of UP Government Enhance the focus of public servants on resolution of grievance by offering rewards and recognition Provide input in policy making for reduction in region or domain specific grievance Public servant perspective

Implementation Strategy(1/2)
IGRS – A web based system will be implemented for facilitating following type of grievance receiving mechanisms in phased manner:- First Phase : References received at CM Office through all channels including Janta Darshan. References received at DM Office including Jan Sunwai. Tehsil Divas references. References received through PMO,President Office etc (Integration with pgportal.nic.in portal). Web based online grievances. References received through Lokvani/CSC centers(Integration with e-district portal).

Implementation Strategy(2/2)
Second Phase : Department’s owned grievance redressed system would be integrated with IGRS system. Social Media will be linked through the IGRS for compliant making and status update. Samadhan Divas(Thana Divas) Call Centre/IVRS

Geographical Scope Of Project
Entire state would be facilitated by this system. Majorly these locations would be covered - Offices of Principal Secretaries/ Secretaries Offices of Head of Departments/Ayog/Parishad/Nigam etc. Commissioner offices IG/DIG Offices DM Offices SSP/ SP Offices Development Authorities Municipal Corporations All departments district /Tehsil /block /Thana level offices with ICT facility

Key Stakeholders for the Projects
Citizens- Actual beneficiary of the system Departmental offices at state head office, Commissionaires, District, Tehsil and so on… Officers dealing with public grievances CM Office owner and initiator of the project Department of IT&E, Uttar Pradesh for issuance of necessary guidelines, training support. National Informatics Centre (NIC) for development and evaluation of web based software DeitY, GoI for hosting support, expansion Secretariat Administrative Department (SAD) for state funding

Grievance Input Mechanism
State Level Hon. CM Janta Darshan Letter from all sources (Hon’ PM, Central Govt., Commissions, Ministers, MP, MLA, etc.) In person handing over Grievance to Hon’ CM & related staff Print and electronic media Online (IGRS Portal) Fax/Post/ Call Centre (Status and Feedback only) District Level Jan Milan (DM) Jan Milan (SSP/SP) All grievances received through letters, fax Tehsil Level Tehsil Divas CSC/ Lokvani

Existing Chief Minister Grievance Redressal System
Grievances Received at CM Secretariat Scan & upload on upcmo portal and can be viewed Manual Dispatch Principal Sec./HoDs Head of Govt. Deptt./institutions Commissioner Municipal Corporations Grievance related to Commissioner/IG/DIG DM/SPP VCs Development Authorities P

Existing District level Grievance Redressal System
Grievances received at DM Office/Jansunwai Scan & upload by some districts on portal and can be viewed Manual Dispatch District level officers Tehsil level officers Block Level Officers Thana level officers Note-The above represents logical structure of existing grievance redressal systems and should not be read as organizations hierarchal structure

Existing Tehsil level Grievance Redressal System
Grievances received at Tehsil Divas Scan & upload on tehsil divas portal and can be viewed Manual Dispatch District level officers Tehsil level officers Block Level Officers Thana level officers Note-The above represents logical structure of existing grievance redressal systems and should not be read as organizations hierarchal structure

Existing District level Grievance Redressal System
Grievances received at CSC/lokvani Kendra Scan & upload on portal and can be downloaded/viewed District level officers Tehsil level officers Block Level Officers Thana level officers Note-The above represents logical structure of existing grievance redressal systems and should not be read as organizations hierarchal structure

Existing Chief Minister Grievance Redressal System
PGPORTAL(PMO,DAPRG,President etc) and Other Portals Grievances Received at CM Secretariat/CS Office Manual Dispatch For Record Keeping only Principal Sec./HoDs Head of Govt. Deptt./institutions Commissioner Municipal Corporations Grievance related to Commissioner/IG/DIG DM/SPP VCs Development Authorities P

Existing System- Online lodging of Grievance
No option is available with current Grievance Redressal systems for Online lodging of Grievances/Reminder by citizens in Uttar Pradesh.

Authentication mechanism for limiting the frivolous or system generated grievances
IGRS channels Authentication mechanism Janta Darshan Ink signature/ thumb impression Call Center Complaint number CSC Photograph of complainant IGRS portal Complaint number/Mobile number Letter id Social networking site Profile of complainant on these sites Print & electronic media Not required Tehsil diwas Fax Source number

Service Delivery Channels Processing of Grievance
Integrated Grievance Redressal System - Single view of grievance received from all channels Service Delivery Channels Processing of Grievance Scanning/Entry Dashboard & MIS Janta Darshan Scanning/Entry Letter Status and Feedback Single Storage Call Center Data entry Media IGRS Application Data processing NIC Data Centre Data processing Social Net. Data processing IGRS Portal Data processing CSC

Life cycle of Grievance (Status)
Resolved After filling Action Taken Report by concern officer Defaulted Crossed the deadline set up by superior Pending Pending at the end of officer for filling Action taken Report Nothing done Interim report filed Marked Marked to officer with instruction and time line Unmarked Filed but not allotted to any officer

Change Management People Process Technology
Awareness and communication Training Reward & punishment Self assessment Process Regular monitoring by Hon’ CM and CM Office Feedback from complainant on disposal Rating of officer based on quality and efficiency of redressal Technology User friendly interface Technical Support from NIC

Service Delivery Mechanism
Source Type of channel Processing of data Action on grievance Marking of grievance Routing of grievance Submission of redressal Publishing redressal Taking feedback

Detailed Grievance Process (1/2)
Citizen CM office Scanning and Data Entry At IGRS portal All grievance will be stored in centralized IGRS system . Grievance will be routed on the basis of officer to whom it has been marked or to DM on the basis on the name of Districts Pr. Secy./ DGP / HoD May be marked to further lower level officer wherever ICT Infrastructure Is available Commissions/ Other Govt. Institutions Commissioner DM/SSP office DIG Media/Social media DM Tehsil/Samadhan Diwas SSP/ SP Groups VC Dev. Authorities Data extraction Online/CSC (Lokvani) MP / MLA Commissioner Munic. Corp. Sources Type of Channel Processing of data Routing Grievance Marking of Grievance 1 2 3 4 5

Detailed Grievance Process(2/2) Submission of redressal
Officer who have marked grievance redressal will approve disposal on his satisfaction. The approval will not be required if marking officer has not asked for Complainant will be given option to rate the redressal of grievance on scale of 1 to 5. Respective officer will take action on grievance. Grievance cell /Sr. Officers will monitor the redressal of grievances using IGRS portal. Redressal of grievance will be available on IGRS portal. Complainant can access redressal from any of the channels. Action on Grievance Submission of redressal Publishing redressal Taking feedback 6 7 8 9

Features And Highlights of the System(1/4)
Provide a common interface between the Citizens and the Government. All grievances will be handled at single platform using uniform Forms for all channels using single user name/password. Online forwarding of Grievances to multiple sub-ordinate offices/Departments. Uploading of action taken/disposal reports concerning each grievance by the concerned Department. Online lodging of grievances, reminder, view status and action taken reports. Lodging of manual grievances with facility of uploading scanned Grievance related document(s) is also made available. This scanned document can be seen at all levels wherever the grievance will be forwarded.

Features and Highlights of the System(2/4)
Online receipt of grievances by departments/ Division/ Districts/ Tehsil and SMS alert enabling the Government Departments to take corrective action. Redressal and Monitoring process by Department(s)/District(s)/ Organisation(s) to facilitate Nodal Officer looking after grievances. IGRS provides dashboard for monitoring to the Nodal Officer. Forwarding of Reminders/Clarifications for the older grievances crossing SLA timelines. Web based tracking of application by the applicant and action taken by the Government authorities from any geographical location.

Query based reports will help in generating analytical reports as per the requirement of the concerned Department/District for effective monitoring and analysis of pending grievances and resolution provided. This system will have flexibility to expand at multiple levels as per the requirement of the concerned Department, District /Tehsil administration for desired depth and accurate redressal of grievances. System generated reminders will enable the senior authorities to comply on grievances received with minimum effort and strict action against non-compliances by the concerned officials. Support for UNICODE compliant languages. Enhance the performance of the departments.

As a citizen if anyone wanted to share any suggestion, higher authorities will able to keep a count of the number of suggestions received in a particular department and response of the concerned department against those suggestions. This will streamline the entire process of interactive governance. Categorization of grievances for each department Searching and tagging of duplicate references received through all channels Escalation of grievances on default in service level The suggestions or demand (wish list) received through this portal coming directly from citizens/public representatives will helpful to the Chief Minister/Ministers/MP/MLA/Grampradhan etc. and Principal Secretary / Commissioner/DMs/ District level Officers to formulate the plan and fund allocation for different schemes. Citizen/User able to send reminder through web portal.

Service levels will be depend on criticality of grievance and receiving mode
Sources of Grievance Service Level CM Janta Darshan program Priority Low - 45 days, Priority High -15 days, Priority Apex - 3 days or as defined by Hon’ CM. It is mandatory to have signature of Duty Officer on Apex Grievances. GoI / Commissions / MP/ MLA/ higher authorities As directed in communication/ 30 days (default) Media As directed by concerned officer / 7 days (default) CSCs (IGRS portal) 15 Days Jan Milan (DM/ SSP) Priority Normal -15 days, Priority High – as defined by DM/ SSP

Resources required - Human Resources
IGRS Cell to function under CM Office Secretary/Special Secretary looking after lok shikayat as Nodal Officer One Sr. PCS/Joint Secretary level officer head of the cell 1 Sr. Programmer for maintenance of officer under supervision of NIC Cell for technological issues Four section officers, four SAs, four ASAs and 6 contractual data entry Operator The main responsibilities of IGRS Cell are- To provide monitoring/analytical reports to Senior Officer on daily/Weekly basis To monitor all key performance Indicators(KPIs) on daily basis Technical team will be responsible for maintenance of the IGRS application/database, development of new modules as per the requirement of officers/departments/users. Forwarding of references received through GoI, , media, social media etc. Correspondence with all stakeholders To organize review meeting by Sr. level Officers etc Similarly, complaint cell need to be established at DMs/ SSPs/Department level.

Key Benefits Increased citizen morale and satisfaction
Single Web portal for the grievances received through all channels Efficient and effective monitoring of grievances. De-duplication of complaints by tagging up duplicate references Improved efficiency of Government departments Convenient online lodging and monitoring of grievances Facility to view status and details of nodal officers handling grievances Speedy redressal of grievances System generated correspondence letters and SMS Alert Feedback of complainant regarding disposal of grievances Continuous betterment of redressal process through integrated Database Minimize corruption

Challenges Overloading of staff (critical shortage of field level staff) Mindset – lack of seriousness in handling grievance Technical skills/ lack of e-literacy at both citizen and Government level Monitoring quality of disposal Meeting the expectations of citizens Technological challenges, if any

Future Roadmap IGRS is planned to expand their capacity as soon as it start getting utilized by different-2 departments. Following are the features to be incorporated in the IGRS- Department’s owned grievance redressal system would be integrated with IGRS system. Social Media will be linked through the IGRS for compliant making and status update. This system will also facilitate a verified wish list coming directly from the citizen to reconcile it at various level of planning for capturing demand from every entity of democracy. IGRS will facilitate this feature through “Demand and Suggestion” mapped in the IGRS to get the demands of development and plan it in a better way.

Future Roadmap Resolutions having wider time span to complete which may marked resolved could also be tracked and monitored through this system. Analytical report based on the MIS generated from the IGRS data will also be facilitated through this system IVRS based complaint registration and status update Call Centre will be integrated with the system

IGRS HOME PAGE

IGRS – LOGIN PAGE सम्बंधित अधिकारी/कर्मचारी उपलब्ध कराये गए User-Id/Password द्वारा IGRS प्रणाली में प्रवेश कर सकते है, जिलाधिकारी/SSP के Login-Id, IGRS cell द्वारा उपलब्ध कराये गए है शेष अधिकारियों के Login-Id/Password अपने जनपद के जिला सूचना विज्ञान अधिकारी से प्राप्त कर सकते है

(DM OPEARTOR) DATA ENTRY OPERTOR Dashboard

Data Entry User Dashboard (डाटा एंट्री यूजर डैशबोर्ड)
IGRS STEP- 1 Data Entry User Dashboard (डाटा एंट्री यूजर डैशबोर्ड)

IGRS STEP- 1 आवेदन प्रविष्टि

IGRS STEP- 1 आवेदन अपलोड आवेदन प्रविष्टि के दौरान यदि दस्तावेज अपलोड नही किया गया है तो “आवेदन अपलोड” के माध्यम से सम्बंधित शिकायत को खोज कर दस्तावेज को अपलोड किया जा सकता है, यह Option Operator की सुविधा के लिए दिया गया है जिससे वह एक साथ आवेदन को प्रविष्ट तथा अपलोड कर सकते है

सन्दर्भ अग्रसारित करने के लिए यहाँ क्लिक करे
IGRS STEP- 1 अनमार्क सन्दर्भ कई आवेदन एक साथ अग्रसारित करने के लिए यहाँ चयन करें, यह आप्शन तब उपयोगी होगा जब चयनित आवेदनों की आवश्यक समस्त फ़ील्ड्स जैसे विभाग ,पद ,सन्दर्भ श्रेणी आदि समान हों सन्दर्भ अग्रसारित करने के लिए यहाँ क्लिक करे

आख्या प्रकार के संदर्भो के लिए यहाँ click करें
IGRS STEP- 2 अनमार्क सन्दर्भ आख्या प्रकार के संदर्भो के लिए यहाँ click करें अन्तरित प्रकार के संदर्भो के लिए यहाँ click करें I सन्दर्भ को अग्रसारित करने के लिए यहाँ Click करें यदि सन्दर्भ आदेशकर्ता अधिकारी द्वारा एक से ज्यादा अधिकारियों को मार्क करना हो तो दूसरे अधिकारी की प्रविष्टि हेतु यहाँ Click करें

अनमार्क सन्दर्भ IGRS STEP- 3
आदेश का प्रकार- आख्या - ऐसे सन्दर्भ जिनकी आख्या आदेशकर्ता अधिकारी को भेजी जानी है, यह आदेशकर्ता अधिकारी के आदेश पर निर्भर करेगा कि कौन- कौन से सन्दर्भ आख्या श्रेणी में आएंगे I उदाहरणार्थ निम्न प्रकार के आदेश आख्या श्रेणी में आएंगे- कृपया जांच कर आख्या प्रेषित करें I कृपया समस्या का निराकरण कर कृत कार्यवाही से अवगत कराये I अंतरित - इस प्रकार के सन्दर्भों की आख्या आदेश देने वाले अधिकारी को प्रेषित करने की आवश्यकता नही है सम्बंधित विभागीय अधिकारी द्वारा निस्तारण से संतुष्ट होने पर ही आख्या की प्रविष्टि कराये जाने पर सन्दर्भ का निस्तारण हो जायेगा I उदाहरणार्थ निम्न प्रकार के आदेश अंतरित श्रेणी में आएंगे- कृपया जांच कर आवश्यक कार्यवाही करें I नियमानुसार आवश्यक कार्यवाही करें I अधिकारी का स्तर- इस आप्शन द्वारा सन्दर्भ अग्रसारित किये जाने वाले अधिकारी के स्तर का चयन करें संदर्भो को निम्न स्तरों के अधिकारियों को अग्रसारित किया जा सकता हैI 1) मंडल स्तर २) जनपद स्तर, ३) तहसील स्तर, ४) विकास खंड स्तर , ५) थाना स्तर, ६) विकास प्राधिकरण, ७) विश्वविद्यालय

प्रविष्ट आवेदन में संशोधन करने के लिए यहाँ क्लिक करें
IGRS STEP- 1 आवेदन संशोधन इस आप्शन की मदद से प्रविष्ट किये गए आवेदन में यदि आवश्यकता हो तो संशोधन किया जा सकता है प्रविष्ट आवेदन में संशोधन करने के लिए यहाँ क्लिक करें

ऑनलाइन/सी० एस० सी० से प्राप्त सन्दर्भ
IGRS STEP- 1 ऑनलाइन/सी० एस० सी० से प्राप्त सन्दर्भ ऑनलाइन/जन सेवा केंद्र से प्राप्त संदर्भो का विवरण देखने एवं अग्रसारित करने के लिए यहाँ click करें

अधिकारी को प्रेषित लंबित सन्दर्भ
IGRS STEP- 1 अधिकारी को प्रेषित लंबित सन्दर्भ अग्रसारित किये गए लंबित आवेदन का विवरण देखने के लिए यहाँ click करें अग्रसारित करने के लिए यहाँ क्लिक करें

अधीनस्थ अधिकारी /कार्यालय से प्राप्त आख्याओं का अनुमोदन
IGRS STEP- 1 अधीनस्थ अधिकारी /कार्यालय से प्राप्त आख्याओं का अनुमोदन अधीनस्थ अधिकारियों द्वारा भेजी गयी आख्या इस Option के द्वारा देखी/अनुमोदित की जा सकती है कार्यवाही - यदि आख्या से संतुष्ट है तो अनुमोदित Select करे, यदि असंतुष्ट है तो आपत्ति के साथ वापस Select करें I आदेशकर्ता अधिकारी द्वारा कोई टिप्पणी अंकित की जा सकती है

आवेदन पत्र एवं निस्तारण आख्या देखने के लिए यहाँ क्लिक करें
IGRS STEP-1 निस्तारित सन्दर्भ आवेदन पत्र एवं निस्तारण आख्या देखने के लिए यहाँ क्लिक करें

आदेश टेम्पलेट संशोधन IGRS STEP- 1
अग्रसारित करते समय आदेशकर्ता द्वारा दिए जाने वाले आदेशों के २० Standard टेम्पलेट उपलब्ध कराये जा रहे है, जनपद के अधिकारियों की आवश्यकतानुसार संशोधन किया जा सकता है

IGRS STEP- 1 रिपोर्ट विभिन्न प्रकार की रिपोर्ट देखने के लिए रिपोर्ट आप्शन पर क्लिक करें प्रिंट करने के लिए यहां click करें

(DM) District Magistrate/Officer Dashboard

District Magistrate/Officer Dashboard
IGRS STEP- 1 District Magistrate/Officer Dashboard

अधीनस्थ अधिकारी को मार्क करने के लिए यहाँ पर Click करें
IGRS STEP- 1 अनमार्क सन्दर्भ अधीनस्थ अधिकारी को मार्क करने के लिए यहाँ पर Click करें इस Option की के द्वारा अनमार्क सन्दर्भो का विवरण देख सकते है तथा अधीनस्थ अधिकारी को मार्क कर सकते है

अनमार्क सन्दर्भ IGRS STEP- 2
इस Optionकी मदद से सन्दर्भ अधीनस्थ अधिकारी को मार्क कर सकते है यदि सन्दर्भ आदेशकर्ता अधिकारी द्वारा एक से ज्यादा अधिकारियों को मार्क करना हो तो दूसरे अधिकारी की प्रविष्टि हेतु यहाँ Click करें सन्दर्भ को अग्रसारित करने के लिए यहाँ Click करें

प्राप्त सन्दर्भों की सूची
IGRS STEP- 1 प्राप्त सन्दर्भों की सूची प्राप्त संदर्भ का विवरण देखने के लिए यहाँ Click करें कार्यालय स्तर पर लंबित करने के लिए यहाँ Click करें अधीनस्थ अधिकारी को मार्क करने के लिए यहाँ Click करें

कार्यालय स्तर पर लंबित IGRS STEP- 1 आख्या की प्रविष्टि करें
कार्यालय स्तर पर प्राप्त संदर्भो की सूची का विवरण इस प्रकार से प्रदर्शित होगा आख्या की प्रविष्टि करें अधीनस्थ अधिकारी को मार्क करें

कार्यालय स्तर पर लंबित IGRS STEP- 2
यदि सन्दर्भ आपके कार्यालय से सम्बंधित नहीं है तो टिप्पणी के साथ यहाँ टिक कर सुरक्षित करें सन्दर्भ अग्रसारित करने वाले अधिकारी के पास वापस हो जायेगा

अधीनस्थ अधिकारी को प्रेषित सन्दर्भ
IGRS STEP-1 अधीनस्थ अधिकारी को प्रेषित सन्दर्भ Marking Details देखने के लिए यहाँ click करें अधीनस्थ अधिकारी को प्रेषित सन्दर्भ देखने के लिए यहाँ click करें मार्किंग डिटेल button पर click करने के बाद मार्किंग विवरण प्राप्त होगा

अधीनस्थ अधिकारी / कार्यालय से प्राप्त प्राप्त आख्याओं का अनुमोदन
IGRS STEP-1 अधीनस्थ अधिकारी / कार्यालय से प्राप्त प्राप्त आख्याओं का अनुमोदन कार्यवाही के लिए यहाँ चयन करें एवं आख्या को अनुमोदित अथवा आपत्ति के साथ वापस किया जा सकता हैं

उच्च स्तर पर आख्या प्रेषित
IGRS STEP-1 उच्च स्तर पर आख्या प्रेषित उच्च स्तर पर आख्या प्रेषित संदर्भो का विवरण देखने के लिए यहाँ click करें

अधीनस्थ अधिकारियों द्वारा निस्तारित अंतरित सन्दर्भ
IGRS STEP-1 अधीनस्थ अधिकारियों द्वारा निस्तारित अंतरित सन्दर्भ अधीनस्थ से प्राप्त आख्या की सन्दर्भ वार सूची देखने के लिए यहाँ क्लिक करें

निस्तारित सन्दर्भ IGRS STEP-1
इस आप्शन द्वारा निस्तारित सन्दर्भों को आवश्यकतानुसार अग्रसारित भी किया जा सकता है

रिपोर्ट आप्शन के माध्यम से विभिन्न प्रकार की Reports देखी जा सकती है
IGRS STEP-1 रिपोर्ट्स रिपोर्ट आप्शन के माध्यम से विभिन्न प्रकार की Reports देखी जा सकती है १. स्तर एवं विभाग रिपोर्ट २. तहसील दिवस रिपोर्ट ३. स्तर वार रिपोर्ट ४. विभाग वार /तिथिवार विवरण ५. जन सुविधा केंद्र से प्राप्त आवेदन का विवरण ६. जिलावार सन्दर्भ स्थिति रिपोर्ट ७. सामान्य रिपोर्ट ८. श्रेणीकरण सारांश ९. दिनाकवार संदर्भो का विवरण

IGRS STEP-1 स्तरवार रिपोर्ट

IGRS STEP-1 सामान्य रिपोर्ट

जिलावार सन्दर्भ स्थिति रिपोर्ट
IGRS STEP-1 जिलावार सन्दर्भ स्थिति रिपोर्ट

जिलावार सन्दर्भ स्थिति रिपोर्ट
IGRS STEP-2 जिलावार सन्दर्भ स्थिति रिपोर्ट

(Tehsil Divas) Tehsil Divas Operator Dashboard

IGRS STEP-3 आवेदन प्रविष्टि

इस आप्शन की मदद से संख्या सारांश की एंट्री कर सकते है
IGRS STEP- 1 आवेदन संख्या सारांश इस आप्शन की मदद से संख्या सारांश की एंट्री कर सकते है

रिपोर्ट आप्शन के माध्यम से विभिन्न प्रकार की Reports देखी जा सकती है
IGRS STEP-1 रिपोर्ट्स रिपोर्ट आप्शन के माध्यम से विभिन्न प्रकार की Reports देखी जा सकती है १. तहसील दिवस रिपोर्ट २. विभाग वार /तिथिवार विवरण ३. सामान्य रिपोर्ट ४. दिनाकवार संदर्भो का विवरण

IGRS STEP-1 तहसील दिवस रिपोर्ट

IGRS STEP-1 सामान्य रिपोर्ट

प्रोफाइल संशोधन IGRS STEP- 1
इस Option के द्वारा Operator अपने प्रोफाइल में संशोधन कर सकता है

पासवर्ड बदलें IGRS STEP- 1
इस Option के द्वारा Operator पासवर्ड Change कर सकता है

Integrated Grievance Redressal System (IGRS)

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Integrated Grievance Redressal System (IGRS)

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