1. UCSD STUDENT SATISFACTION SURVEY 2001 - 2002 - 2003 - 2004 HOUSING & DINING DEPARTMENT RATINGS Prepared For: University of California-San Diego SUTTON ASSOCIATES

2. SUTTON ASSOCIATES 2732/2004 deptrate.ppt r1 3/19/20042 DINING SERVICES - PAST 6-MONTHS USAGE UCSD Student Satisfaction Survey: 2001 - 2002 - 2003 - 2004 *New restaurant for 2003 ** New restaurant for 2004 Percent Evaluating:2004 = 90.7% 2003 = 87.1% 2002 = 82.2% 2001 = 76.1% Base: Those who have eaten at/used at least one of these restaurants n = 2905 for 2004 1983 for 2003 1945 for 2002 1470 for 2001

3. SUTTON ASSOCIATES 2732/2004 deptrate.ppt r1 3/19/20043 SATISFACTION WITH DINING SERVICES UCSD Student Satisfaction Survey: 2001 - 2002 - 2003 - 2004 Satisfaction Mean Score Top/Bottom 2-Box Ratio: ‘043.42.80.80.43.49.47.05.11.66.74.85.5 ‘032.52.0**3.812.010.65.81.38.84.44.7 ‘025.13.7**3.610.36.85.01.57.57.37.2 ‘013.02.1**3.37.96.33.51.45.33.34.2 Average Percent Evaluating:2004 = 98.5% 2003 = 98.8% 2002 = 97.7% 2001 = 96.8% n = 2556 for 2004 1727 for 2003 1599 for 2002 1118 for 2001 Service Attributes - Dining Services * Not asked prior to 2004 6.1%Extremely 32.2%Very 50.5%Somewhat 9.5%Not Very 1.7%Not At All 2004 Overall %

4. SUTTON ASSOCIATES 2732/2004 deptrate.ppt r1 3/19/20044 SATISFACTION WITH DINING SERVICES Plaza Café UCSD Student Satisfaction Survey: 2001 - 2002 - 2003 - 2004 Satisfaction Mean Score Top/Bottom 2-Box Ratio: ‘042.51.90.80.34.26.54.73.51.47.04.55.0 ‘031.00.9**5.36.59.45.40.88.13.44.0 ‘024.9 3.6**8.8 16.4 18.38.4 0.910.98.69.6 ‘011.7 1.5**5.78.97.35.80.95.83.83.6 Average Percent Evaluating:2004 = 98.5% 2003 = 99.1% 2002 = 98.1% 2001 = 95.9% Service Attributes - Dining Services/Plaza Cafe n =409 for 2004 360 for 2003 286 for 2002 237 for 2001 3.3%Extremely 28.8%Very 55.1%Somewhat 10.5%Not Very 2.3%Not At All 2004 Overall % * Not asked prior to 2004

5. SUTTON ASSOCIATES 2732/2004 deptrate.ppt r1 3/19/20045 SATISFACTION WITH DINING SERVICES Sierra Summit UCSD Student Satisfaction Survey: 2001 - 2002 - 2003 - 2004 Satisfaction Mean Score Top/Bottom 2-Box Ratio: ‘044.33.11.10.42.99.810.66.41.26.25.27.3 ‘033.72.2**3.515.815.46.30.87.95.17.7 ‘022.82.1**1.26.57.44.60.63.25.94.8 ‘012.62.0**1.77.811.23.51.15.03.35.0 Average Percent Evaluating:2004 = 98.7% 2003 = 98.9% 2002 = 97.9% 2001 = 96.8% Service Attributes - Dining Services/Sierra Summit n =445 for 2004 373 for 2003 295 for 2002 400 for 2001 6.2%Extremely 34.2%Very 50.1%Somewhat 7.6%Not Very 1.8%Not At All 2004 Overall % * Not asked prior to 2004

6. SUTTON ASSOCIATES 2732/2004 deptrate.ppt r1 3/19/20046 SATISFACTION WITH DINING SERVICES Canyon Vista UCSD Student Satisfaction Survey: 2001 - 2002 - 2003 - 2004 Satisfaction Mean Score Top/Bottom 2-Box Ratio: ‘042.72.00.60.57.610.57.86.31.011.36.66.7 ‘032.32.0**6.719.510.46.70.914.48.36.6 ‘026.65.2**16.918.214.38.50.813.912.611.3 ‘0110.44.3**17.180.538.87.21.517.09.912.8 Service Attributes - Dining Services/Canyon Vista 7.6%Extremely 25.0%Very 55.5%Somewhat 10.1%Not Very 1.8%Not At All 2004 Overall % n =443 for 2004 328 for 2003 432 for 2002 226 for 2001 Average Percent Evaluating:2004 = 98.7% 2003 = 99.1% 2002 = 97.3% 2001 = 97.7% * Not asked prior to 2004

7. SUTTON ASSOCIATES 2732/2004 deptrate.ppt r1 3/19/20047 SATISFACTION WITH DINING SERVICES Ocean View UCSD Student Satisfaction Survey: 2001 - 2002 - 2003 - 2004 Satisfaction Mean Score Top/Bottom 2-Box Ratio: ‘045.73.91.20.52.313.68.45.710.512.811.712.4 ‘034.53.4**2.713.011.86.518.416.322.410.8 ‘025.54.3* * 2.8 12.5 4.3 3.5 10.913.116.312.7 ‘014.07.5**4.05.34.32.50.32.23.72.6 Service Attributes - Dining Services/Ocean View 6.1%Extremely 40.4%Very 45.4%Somewhat 7.3%Not Very 0.8%Not At All 2004 Overall % n =490 for 2004 284 for 2003 324 for 2002 29 for 2001 Average Percent Evaluating:2004 = 98.7% 2003 = 98.8% 2002 = 97.9% 2001 = 97.2% * Not asked prior to 2004

8. SUTTON ASSOCIATES 2732/2004 deptrate.ppt r1 3/19/20048 SATISFACTION WITH DINING SERVICES Club Med UCSD Student Satisfaction Survey: 2001 - 2002 - 2003 - 2004 Satisfaction Mean Score Top/Bottom 2-Box Ratio: ‘043.73.34.52.03.06.05.02.51.27.05.511.0 ‘032.54.3**3.35.09.04.30.65.03.32.8 ‘02 7.3 6.5**4.36.527.07.71.69.03.04.4 ‘01 10.0 5.0**3.03.00.02.74.05.54.04.5 Service Attributes - Dining Services/Club Med 22.2%Extremely 38.9%Very 22.2%Somewhat 16.7%Not Very 0.0%Not At All 2004 Overall % n =19 for 2004 22 for 2003 46 for 2002 19 for 2001 Average Percent Evaluating:2004 = 97.8% 2003 = 93.9% 2002 = 98.0% 2001 = 99.5% * Not asked prior to 2004

9. SUTTON ASSOCIATES 2732/2004 deptrate.ppt r1 3/19/20049 SATISFACTION WITH DINING SERVICES Price Center Food Court UCSD Student Satisfaction Survey: 2001 - 2002 - 2003 - 2004 Satisfaction Mean Score Top/Bottom 2-Box Ratio: ‘043.54.30.90.52.86.84.23.66.83.32.12.8 ‘035.44.3**2.510.33.42.24.75.01.92.9 ‘026.5 4.0 * * 1.8 4.5 2.0 2.2 4.3 3.8 1.9 2.7 ‘012.5 1.1 * * 2.3 2.9 1.3 1.2 3.7 2.5 1.1 1.4 Service Attributes - Dining Services/Food Court 9.7%Extremely 34.3%Very 43.3%Somewhat 12.7%Not Very 0.0%Not At All 2004 Overall % n =139 for 2004 131 for 2003 216 for 2002 207 for 2001 Average Percent Evaluating:2004 = 98.1% 2003 = 96.9% 2002 = 97.3% 2001 = 96.7% * Not asked prior to 2004

10. SUTTON ASSOCIATES 2732/2004 deptrate.ppt r1 3/19/200410 SATISFACTION WITH DINING SERVICES Foodworx* UCSD Student Satisfaction Survey: 2001 - 2002 - 2003 - 2004 Satisfaction Mean Score Top/Bottom 2-Box Ratio: ‘043.03.50.40.62.87.48.26.30.93.71.21.5 ‘03 2.11.9****2.416.315.77.20.75.11.41.4 Service Attributes - Dining Services/Foodworx * New restaurant for 2003 ** Not asked prior to 2004 6.3%Extremely 31.0%Very 50.4%Somewhat 11.3%Not Very 1.1%Not At All 2004 Overall % n =288 for 2004 229 for 2003 Average Percent Evaluating:2004 = 98.6% 2003 = 99.0%

11. SUTTON ASSOCIATES 2732/2004 deptrate.ppt r1 3/19/200411 SATISFACTION WITH DINING SERVICES Café Ventanas* UCSD Student Satisfaction Survey: 2001 - 2002 - 2003 - 2004 Satisfaction Mean Score Top/Bottom 2-Box Ratio: ‘04 2.82.30.60.33.412.25.84.30.74.79.08.7 Service Attributes - Dining Services/Café Ventanas * New restaurant in 2004 4.9%Extremely 31.0%Very 51.0%Somewhat 9.8%Not Very 3.3%Not At All 2004 Overall % n =323 for 2004 Average Percent Evaluating:2004 = 97.4% 2004

12. SUTTON ASSOCIATES 2732/2004 deptrate.ppt r1 3/19/200412 DINING SERVICES - SNACK BAR AND CONVENIENCE STORES UCSD Student Satisfaction Survey: 2001 - 2002 - 2003 - 2004 Satisfaction Mean Score Top/Bottom 2-Box Ratio: ‘049.76.81.93.1 ‘0312.84.91.11.1 ‘0214.71.01.3* ‘0120.12.31.5* * New for 2003 n = 2905 for 2004 1983 for 2003 1945 for 2002 1470 for 2001 Extremely Very Somewhat Not Very Not At All Average Percent Evaluating:2004 = 52.4% 2003 = 49.7% 2002 = 49.8% 2001 = 64.2%

13. SUTTON ASSOCIATES 2732/2004 deptrate.ppt r1 3/19/200413 Satisfaction Mean Score Top/Bottom 2-Box Ratio: ‘0419.7 ‘0338.4 ‘0216.2 * New question for 2002 n = 999 for 2004 668 for 2003 723 for 2002 Percent Evaluating:2004 = 91.9% 2003 = 95.1% 2002 = 92.8% DINING SERVICES - TRITONPLUS ACCOUNT* UCSD Student Satisfaction Survey: 2001 - 2002 - 2003 - 2004 43.2%Extremely 38.5%Very 14.2%Somewhat 3.2%Not Very 1.0%Not At All 2004 Overall %

14. SUTTON ASSOCIATES 2732/2004 deptrate.ppt r1 3/19/200414 SATISFACTION WITH HOUSING SERVICES UCSD Student Satisfaction Survey: 2001 - 2002 - 2003 - 2004 Top/Bottom 2-Box Ratio: ‘0412.69.75.15.39.08.49.112.04.8 ‘0313.28.35.25.311.18.68.216.04.6 ‘0213.211.57.56.99.07.48.114.45.2 ‘0111.68.85.05.78.38.47.112.54.5 Satisfaction Mean Score n = 2905 for 2004 1983 for 2003 1945 for 2002 1470 for 2001 Average Percent Evaluating:2004 = 84.6% 2003 = 83.0% 2002 = 79.1% 2001 = 75.4% Service Attributes - Housing Services 17.0%Extremely 48.1%Very 29.8%Somewhat 3.2%Not Very 1.9%Not At All 2004 Overall %