1. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 1 Chapter 11 Information Systems Management Read this unit prior to the presentation 25 Mar

2. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 2 Agenda 1.Why do you need to know about the IT department? 2.What are the responsibilities of the IT department? 3.How is the IT department organized? 4.What IS-related job positions exist?

3. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 3 375 jobs expected with IT firm expansion

4. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 4 Why Do You Need to Know about the IT Department? Need to understand the responsibilities and duties of the IT department More effective consumer Obtain services, equipment, and systems needed Need to know about functions of IT department to be IS-savvy Better understand how to integrate disparate companies or offices Can raise IT issues early in merger or acquisition Better understand needs of IT department in supporting new initiatives

5. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 5 What Are the Responsibilities of the IT Department? Plan for information systems and IT infrastructure Develop and adapt information systems and IT infrastructure Maintain information systems and operate and maintain IT infrastructure Protect infrastructure and data

6. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 6 Plan for Information Systems Further organization’s competitive strategy Align activities with primary goals and objectives of organization Adapt infrastructure and systems to new goals Assess new technologies to determine possible applications Agile enterprise Organizations that can adapt quickly to changes in external factors

7. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 7 Develop and Adapt Information Systems IT department must create, develop, and adapt information systems Create and adapt infrastructure Computer networks, servers, data centers, data warehouses, data marts Create systems infrastructures E-mail, VPN, instant messaging, blogs, net meetings Specify standard computer systems

8. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 8 Maintain Information Systems and Infrastructures Operate and maintain infrastructure Networks and servers must be monitored, tuned, and repaired System outages are expensive Respond to threats to infrastructure

9. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 9 Protect Infrastructure and Data from Threats Threats to infrastructure and data from: Human error and mistakes Malicious human activity Natural events and disasters IT department helps organizations manage risk Identify potential threats Estimate financial and other risks Specify safeguards Determine which level of risk to assume

10. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 10 How Is the IT Department Organized? Chief Information Officer (CIO) Principal manager Reports to CEO, COO, or CFO Technology office Head: Chief Technology Officer (CTO) Investigates new information systems technologies for possible application at organization Operations Manages computing infrastructure

11. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 11 How Is the IT Department Organized?, continued Development Manages process of creating new information systems Maintains existing system Outsourcing relations Handles affairs with outsourced systems Data administration staff functions Establishes data standards and data management practices and policies

12. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 12 Senior-Level Reporting System

13. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 13 What IS-Related Job Positions Exist? Systems analyst Programmer PQA test engineer Technical writer User support representative Computer technician Network administrator Consultant Sales Small-scale project manager Large-scale project manager Database administrator CIO CTO

14. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 14

15. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 15

16. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 16 Position Requirements Most positions require business knowledge Many require university degrees Most require good verbal and writing skills Think dual majors with IS Accounting Marketing Management

17. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 17 Ethics Guide: Using the Corporate Computer 1.Playing computer games during work hours 2.Playing computer games before and after work 3.Responding to e-mails from an ill parent 4.Watching DVDs during lunch and breaks 5.Sending e-mails to plan a party that mostly involves people from work “Computers, e-mail, and the Internet are to be used primarily for official company business. Small amounts of personal email can be exchanged with friends and family, and occasional usage of the Internet is permitted, but such usage should be limited and never interfere with your work” You are a manager at a company with the above policy. You find out that an employee has been:

18. © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke Slide 18 Ethics Guide: Using the Corporate Computer, continued 6.Sending e-mails to plan a party that mostly involves no one from work 7.Searching the Web for a new car 8.Reading the news on CNN.com 9.Checking the stock market over the Internet 10.Bidding on items for personal use on eBay 11.Selling personal items on eBay 12.Paying personal bills online 13.Paying personal bills online when traveling on company business 14.Buying an airplane ticket for an ill parent over the Internet 15.Changing the content of a personal Web site 16.Changing the content of a personal business Web site 17.Buying an airplane ticket for a personal vacation over the Internet