1. Water Resources Challenges & Solutions Water Services Industry – What Should We do? 14 Dec 2015

2. Every Minute a child dies of a water-related diseaseases Women and Children spend 140 million hours a day collecting water More people have a mobile phone than a toilet Source: www.water.org/water-crisis/water-facts/economics

3. Life Finite Scarce

4. No Life No Products No Businesses

5. Our Water IWRM Efficient use in all Sector Climate Change Alternative Resources Catchment Action Plan Engineering Studies Recommendation Pollution

8. Management of Water Climate Change Adaptation Customer Engagement Technology

9. EFFICIENT SERVICE WATER AS ETP COORDINATOR/ICON FOR IMPROVING MANAGEMENT OF WATER SELECTIVE IN INVESTMENT DECISION (HIGH WATER USERS)

10. DEMAND MANAGEMENT SEWERAGE SERVICE REUSE / RECYCLING

11. Demand Management NRW

12. National NRW by States, 2014

14. Source: OFWAT

15. * Issues discuss in this OFWAT Policy Paper; * Why customer engagement is important and how it may need to change in the face of other changes going on in the sector such as the reforms being introduced through the new legislation * How we might go about encouraging a two-way conversation with customers to involve them in the delivery of services a way that might improve trust and confidence in the sector and deliver better overall outcomes

16. Address Customer Can we present the yearly MWIG the way Public Listed Companies present to shareholders in AGM? Share Information Sharing of water operators key BP in the websites Benchmarking for best practices

17. Water in Urban /Cities Ground Water Exploration Reuse/Recycling

18. Integrate Potential Resources There is a lot of seasonal water that cause flash flood in urban areas/cities, anything we can do with it? Communal RWH instead of individual Water retention pond Technology Application Mobile/ permanent /hybrid WTP Process technologies Plant retrofit

20. Flood Accessibility Environmental Pollution Health Hazards Drought Inadequate water for sanitation Clogged pipes / toilets STPs Breakdown