1. Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr – Account Manager Tearra Donovan – Outreach Coordinator Relay Nevada TRS Call Traffic Report

2. Copyright © 2010 Hamilton Relay. All rights reserved. Nevada TRS Average Answer Speed 2014 – 2015 Contract Year

3. Copyright © 2010 Hamilton Relay. All rights reserved. Nevada TRS Average Answer Speed 2015 – 2016 Contract YTD

4. Copyright © 2010 Hamilton Relay. All rights reserved. Nevada TRS Percent Answered Within 10 Seconds 2014 – 2015 Contract Year

5. Copyright © 2010 Hamilton Relay. All rights reserved. Nevada TRS Percent Answered Within 10 Seconds 2015 – 2016 Contract YTD

6. Copyright © 2010 Hamilton Relay. All rights reserved. Nevada TRS Completed Outbound Calls by Jurisdiction 2014 – 2015 Contract Year

7. Copyright © 2010 Hamilton Relay. All rights reserved. Nevada TRS Completed Outbound Calls by Jurisdiction 2015 – 2016 Contract YTD

8. Copyright © 2010 Hamilton Relay. All rights reserved. Nevada TRS Workload by Inbound Call Method 2014 – 2015 Contract Year

9. Copyright © 2010 Hamilton Relay. All rights reserved. Nevada TRS Workload by Inbound Call Method 2015 – 2016 Contract YTD

10. Copyright © 2010 Hamilton Relay. All rights reserved. Nevada TRS Total Completed Calls 2014 – 2015 Contract Year

11. Copyright © 2010 Hamilton Relay. All rights reserved. Nevada TRS Total Completed Calls 2015 – 2016 Contract YTD

12. Copyright © 2010 Hamilton Relay. All rights reserved. Nevada TRS Total Session Minutes 2014 – 2015 Contract Year

13. Copyright © 2010 Hamilton Relay. All rights reserved. Nevada TRS Total Session Minutes 2015 – 2016 Contract YTD

14. Copyright © 2010 Hamilton Relay. All rights reserved. CapTel Call Traffic Report

15. Copyright © 2010 Hamilton Relay. All rights reserved. Nevada CapTel Average Answer Seconds 2014 – 2015 Contract Year

16. Copyright © 2010 Hamilton Relay. All rights reserved. Nevada CapTel Average Answer Seconds 2015 – 2016 Contract YTD

17. Copyright © 2010 Hamilton Relay. All rights reserved. Nevada CapTel Percent Answered Within 10 Seconds 2014 – 2015 Contract Year

18. Copyright © 2010 Hamilton Relay. All rights reserved. Nevada CapTel Percent Answered Within 10 Seconds 2015 – 2016 Contract YTD

19. Copyright © 2010 Hamilton Relay. All rights reserved. Nevada CapTel Completed Outbound Calls by Jurisdiction 2014 – 2015 Contract Year

20. Copyright © 2010 Hamilton Relay. All rights reserved. Nevada CapTel Completed Outbound Calls by Jurisdiction 2015 – 2016 Contract YTD

21. Copyright © 2010 Hamilton Relay. All rights reserved. Nevada CapTel Total Session Minutes 2014 – 2015 Contract Year

22. Copyright © 2010 Hamilton Relay. All rights reserved. Nevada CapTel Total Session Minutes 2015 – 2016 Contract YTD

23. Copyright © 2010 Hamilton Relay. All rights reserved. As of September 2015... 1,265 CapTel phones in use.

24. Copyright © 2010 Hamilton Relay. All rights reserved. Marketing/Outreach Briefs Quarterly Outreach Included:  5 Presentations  3 Relay Friendly Business  11 Exhibits  4 Meetings  2 Networking

25. Copyright © 2010 Hamilton Relay. All rights reserved. Quarterly Highlights  Bank of America  Care Coalition Health Fair  Disabilities Conference  Health & Senior Expo  National Association of Social Workers – Nevada Chapter Conference  Nevada Department of Employment, Training, and Rehabilitation  Spotlight Senior Networking Breakfast Marketing/Outreach Briefs

26. Copyright © 2010 Hamilton Relay. All rights reserved. Hamilton Relay Program  Deaf Community Leader Award 2015  David Kelsey  Jennifer Montoya

27. Copyright © 2010 Hamilton Relay. All rights reserved. Upcoming Events  Spotlight Senior Expo  Social Workers Conference