1. Page 1 www.ReadySetPresent.com Powerpoint is a registered product of Microsoft. Graphics: Masterclips – IMSI; Art Explosion – Nova Development; Corel

2. Page 2 www.ReadySetPresent.com Program Objectives Program Objectives (1 of 3)  To identify steps in taking responsibility for your own communication.  To explore the use of words, tone of voice, and body language in communication.  To identify ways to establish rapport in communication.  To compare “telling” and “asking” questions styles in solving problems.

3. Page 3 www.ReadySetPresent.com Program Objectives Program Objectives (2 of 3)  Recognize and understand the power of communication.  Understand how problems develop due to listening.  Identify specific communication problems and apply treatments.  Learn techniques to manage and ensure proper communication.

4. Page 4 www.ReadySetPresent.com  Enhance your knowledge of non- verbal communication.  Apply what you learn to the written word.  Know how to use the last resort.  Practice, role-play, discuss, and problem solve. Program Objectives Program Objectives (3 of 3)

5. Page 5 www.ReadySetPresent.com A Challenge Please write a One Sentence Definition of EFFECTIVE COMMUNICATION

6. Page 6 www.ReadySetPresent.com Definition of Communication Definition of Communication (1 of 2) The exchange of thoughts, messages, or the like, as by speech, signals or writing. To express oneself in such a way that one is readily and clearly understood.

7. Page 7 www.ReadySetPresent.com Definition of Communication Definition of Communication (2 of 2) Communication is shared feelings/shared understanding. If you can honestly achieve that goal, you are communicating.

8. Page 8 www.ReadySetPresent.com Methods of Communication  Memo, fax, e-mail, voice mail, letter.  Phone call, in-person. Two-Way One-Way Collaborative  Team meetings, consulting, consensus, decision making, group problem solving.

9. Page 9 www.ReadySetPresent.com Communication Advantages  Increase productivity.  Reduce stress.  Better understand what others are saying.  Better understand how to get your message across.  Enhance relationships.  Save time and money.

10. Page 10 www.ReadySetPresent.com Who Is Responsible? The Communicator. How Much Is The Communicator Responsible? 60 Percent!

11. Page 11 www.ReadySetPresent.com Face-To-Face MirrorandMatch.

12. Page 12 www.ReadySetPresent.com Mirror and Match  Sentence structure.  Tone of voice.  Key words.  Non-verbal body language.  Style of speech.  Rhythm of speech.