1. http://blogs.msdn.com/blogfiles/stevecla01/WindowsLiveWriter/MicrosoftGoogleandCloudWars_ACE7/03cloud_xlarge1_thumb.jpg A Tale of two Clouds Terry Gray Erik Lundberg University of Washington September 2009

2. We've looked from both sides now...

3. http://1.bp.blogspot.com/_dUrynl9-tm4/SNcEaVKC_iI/AAAAAAAABIE/oJPkDJuibFg/S660/clouds6.jpg

4. Preliminaries UW and MS have a strong partnership –and we want to keep it that way! UW is uniquely positioned to help MS be successful in a heterogeneous environment. We want MS to be successful, so any critical comments are intended to be constructive!! Anyone who thinks we are anti-microsoft hasn't heard us critique Apple or Google! :)

5. UW meets the Cloud

6. http://upload.wikimedia.org/wikipedia/commons/thumb/4/4f/P_culture.svg/400px-P_culture.svg.png Research University Culture Driven by research $$ Extremely decentralized Diffuse authority A thousand IBUs Internet Microcosm “The purpose of industry is to convert ideas into $$; the purpose of universities is to convert $$ into ideas” --Craig Hogan, former VP for Research

7. Cloud Use @ UW

8. Leadership Consensus UW should encourage use of cloud services, consistent with compliance obligations UW risk is reduced by executing partner contracts and encouraging their use UW should proceed with a dual-vendor strategy for collaborative applications

9. Platform Migration Starting Sept 2009 Premium Cloud (BPOS) Free Cloud (O.L. Or GAEE) Dedicated Exchange PASTFUTURE Dedicated Exchange Personal Cloud Services Personal Cloud Services MyUW.net (Alumni Email) Deskmail (Uniform Access) 50K 5K 40K 5K 40K 10K 40K ++ New Alums

10. Pain & Pushback Moving targets Support Costs Privacy & Trust Interoperability

11. Early Adopter Agility Test http://mrgadget.co.za/catalog/images/Moving_Target.jpg http://clayjeffreys.files.wordpress.com/2008/06/moving-target-turtle.jpg You (service provider) Us (support staff)

12. Cloud Conundrum Does Cloud Computing Reduce Support Costs? “It's cloud illusions I recall I really don't know clouds at all” Minimizing support costs... → Implies minimizing service integration → Implies minimizing utility for users Savings?

13. Study Shows Targeted Ads Make Users Uneasy * By Terrence Russell * April 10, 2008 Privacy & Trust http://www.wired.com/epicenter/2008/04/study-shows-tar/ Even without ads, many are worried!

14. http://gilbane.com/globalization/content%20matters.png Interoperability Matters for both collaboration & market share http://blog.law.cornell.edu/tbruce/files/2008/03/8b731795-a600-44f7-a744-9b7a501ede5b.jpg

15. http://www.loc.gov/exhibits/bobhope/images/vcvg20.jpg Non-interop Consequences example: the calendaring crisis Outlook/ Exchange User IT Staff Google Calendar User

16. What kind? Across cloud vendors Across desk/mobile platforms Across groups & institutions With enterprise IAM With stds-based thick clients

17. Winning hearts, minds & market in The Age of Adequacy Mis-trust of vendors centers on: → Privacy → Interoperability Pervasive is better than Perfect (e.g. IMAP vs. DeltaSync or CalDav vs. ActiveSync) Friction increases stickiness but shrinks opportunity –and makes migration a pain

18. Standards Vary quotes from a recent Educause survey “Evaluated MS Live. Incredibly weak product when compared to Google.” We had planned to do a test comparing MS Live against Google - but the students we enlisted said "Don't even bother - it's Google by a mile". “The students on the University Technology Committee evaluated both and voted, and Google won.” “We found Google Apps lacking in a number of areas. It was unreliable in a number of aspects for the calendar and would not have served us well on an enterprise level” “Currently migrating to MS Live”

19. Any Questions?

20. Cloud Services The Big Issues What's on that CIO's mind?

21. What's on that CIO's mind? Strategic Technical & Operational Cloud Services The Big Issues

22. The Big Issues - Strategic The Appeal?  Services as a Utilitiy  Costs - it's all about scale  Priorities & Focus  Collaboration

23. The Big Issues - Strategic The Appeal?  Services as a Utilitiy  Costs - it's all about scale  Priorities & Focus  Collaboration The Services o Email o Collaborative Apps o Storage o Web o Groups (communication & collaboration)

24. The Big Issues - Strategic (cont.) Data "ownership" / eDiscovery o FERPA - "educational records" o HIPAA - "patient records" o Public Records Act / Freedom of Information o Export control o litigation holds

25. The Big Issues - Strategic (cont.) Data "ownership" / eDiscovery o FERPA - "educational records" o HIPAA - "patient records" o Public Records Act / Freedom of Information o Export control o litigation holds Privacy o Real vs. Perceived o Institutional o Faculty o Student

26. The Big Issues - Strategic (cont.) Interoperability o between products o between collaborators  inside the same institution  with colleagues in other institutions

27. The Big Issues - Strategic (cont.) Interoperability o between products o between collaborators  inside the same institution  with colleagues in other institutions Identity and Access Management o Official communication o Single SignOn o Groups o Multiple Identities  potential for confusion

28. The Big Issues - Strategic (cont.) Security o Confidence o Audit / Transparency Breach Disclosure o Notification costs ($ per affected person) o Reputation Data Preservation / Retrieval Vendor Lock-in

29. The Big Issues - Technical & Operational Technical Integration o Single Sign-On o Account Provisioning o Account Management

30. The Big Issues - Technical & Operational Technical Integration o Single Sign-On o Account Provisioning o Account Management Administrator Tools o routine o non-routine (Who ya gonna call?) o response time for changes

31. The Big Issues - Technical & Operational Technical Integration o Single Sign-On o Account Provisioning o Account Management Administrator Tools o routine o non-routine (Who ya gonna call?) o response time for changes Migration o legacy email, docs o domains

32. The Big Issues - Technical & Operational End-user Support o largely self-service o web-based o community-oriented

33. What's on the CIO's Mind... The Services The Appeal Data "ownership" / eDiscovery Privacy Interoperability Identity and Access Management Breach Disclosure Data Preservation / Retrieval Vendor Lock-in Technical Integration Administrator Tools Migration End-User Support

34. Questions ??