1. Ice Breaker Presented By: Laura Hemmer

2. Retention Call Center vs. Campus Retention Operations Presented by: Jon Daniels, Laura Hemmer and Dan Sanchez

3. Retention Call Center and Campus Retention Operations Overview of Functions and Responsibilities Attendance Calls SAP Reviews Faculty Advising Reviews LOA Reviews Dropped Student Monitoring Campus and Call Center Shared Responsibilities Working Together – Steps for Success Open Lines of Communication Appropriate Documentation in Campus Vue Building Rapport with Students

4. Retention Officer Roles and Responsibilities Presented by: Jon Daniels, Laura Hemmer and Dan Sanchez

5. Retention Officer Roles and Responsibilities 10/14/24 Day Absence Reports Complete Daily Student History – Reviewing Prior Contacts Outreach – Phone, Email, Text Documentation – CampusVue Campus Team Support  Faculty, Academics, Administration, Admissions Stipend Delivery Update contact info Security

6. Retention Officer Roles and Responsibilities (cont.) Auditing Faculty Advisors Faculty Advising  Setster Faculty Advising Email Program SAP Classroom Observations LOA Student Surveys Presentations Orientation Student Seminars Faculty Meetings

7. Registrar and Retention Roundtable Presented by: Jon Daniels, Laura Hemmer, Dan Sanchez, Keegan Palzkill and Denise Davis

8. Registrar and Retention Roundtable Interactive Exercise

9. Registrar and Retention Roundtable Questions?