1. LAVNIKA B, HARPREET B, JASMEET B, DANIELA L, PRABHJOT S. NORTH BEVERAGES

2. INTRODUCTION

3. TABLE OF CONTENTS  Introduction  Project Manager  Human Resources  Marketing  Accounting

4. BACKGROUND INFORMATION  IBT program for 5 years  Principal: Pat Geale  Founded 1978  Currently 1350 students  About 142 staff members

5. BACKGROUND RESEARCH

6. BACKGROUND RESEARCH CONT.

8. PROJECT MANAGER

9. MISSION STATEMENT AND COMPANY VALUES North Beverages hopes to provide the customers with what we know as mouth watering beverages. Our smoothie makers and juice blenders will ensure that your beverage is exactly what you are looking for in a tasty savoury drink. Our mission is simple, to be a business which can successfully reach our goals and to achieve the most out of this venture as possible. By setting achievable goals we will be able to achieve maximum team performance. This in turn will improve our overall store performance. Customer satisfaction and bringing the ideas and values of our customer to our business will make it much easier to create a warm friendly business environment.

10. GOALS  Increasing profits  improving quality of goods  Break even by the end of the year  Pay off liabilities within a year  Exceeding their expectations  taste, quality and appearance  Positive Feedback with Good ratings and review  Successful branches at other location  Great business model

11. ORGANIZATIONAL STRUCTURE Lavnika B (owner) Prabhjot S (owner) Jasmeet B (owner) Harpreet B (owner) Daniela L (owner) Shift A Employee 1 (Manager) Employee 2 (customer service rep) Shift C Employee 5 (Manager) Employee 6 (customer service rep) Shift B Employee 3 (Manager) Employee 4 (customer service rep) Shift D Employee 7 (Manager) Employee 8 (customer service rep)

12. LEADERSHIP APPROACH  Democratic Approach  Free Thought  Idea Sharing  Allows for easy feedback and concerns  Almost equal control of decisions  Team of owner’s get final decision

13. OWNERSHIP STRUCTURE Partnership Lavnika B (owner) Prabhjot S (owner) Jasmeet B (owner) Harpreet B (owner) Daniela L (owner)  Starting as a partnership  Expanding to franchise  Owner’s also in charge of various aspects

14. RISK ASSESSMENT Risk Assessment  Finding employees  Gaining a large amount of customers  Vandalism and theft  Price conflicts Reaction  Lower prices  New promotional offers  Overall;  Takes action against our store

15. ENTREPRENEURSHIP CHARACTERISTICS  All basic entrepreneur characteristics  Skills which compose a successful entrepreneur  Successful entrepreneur  successful business  Team owners as Entrepreneurs

16. RESOURCES (FACTORS OF PRODUCTION)  All 4 factors  Land for natural fruits  Labour as our employees  Capital as start up fee for machinery and rent  Entrepreneurship as the owners ill take the risk to start up the business

17. HUMAN RESOURCE

18. RECRUITMENT  Need  8 people per week  4 people per day  Shift times  Morning: 7:50-8:20  Third Lunch: 11:15- 12:15  Fourth Lunch: 12:30- 1:30  After school: 3:00- 3:30  Gaining attention  Advertising  Posters  Annoucements  TV  Social networking sites

19. SELECTION Application process Criminal record check Resume & Recommendation Managerial, communication, multitasking skills Responsible, respectful, outgoing Interview Interview Check List Employee ‘s Name Level 1Level 2Level 3Level 4 Appearance Applicant has a sloppy appearance, bad posture and attire is not appropriate. Applicant show semi-sloppy appearance, poor posture and attire is not completely appropriate. Applicant has a good appearance, well posture and attire is appropriate. Applicant has excellent appearance, well posture and attire is exceeding. Knowledge Applicant has no knowledge in general of the company or inventory. Applicant has some knowledge in general of the company or inventory. Applicant has good knowledge in general of the company or inventory. Applicant has excellent knowledge in general of the company or inventory. Personality Applicant portrays a lazy, sloppy and impolite attitude. Applicant portrays lazy and poor attitude. Applicant portrays a good, polite and civilized attitude. Applicant portrays an outgoing, polite and civilized attitude. Skills Applicant shows no required skill. Applicant shows somewhat of the required skills. Applicant shows an appropriate amount of required skills. Applicant shows an outstanding amount of required skills. Overall/Other Comments

20. INTERVIEW QUESTIONS What are some of your skills? Do you have any experience? What are your strengths? What are your weaknesses Can you handle multiply tasks/responsibilities? Why are you applying for this job?

21. RIGHT TYPE OF STAFF Manager  Motivated  Responsible  Experience as a leader  Outgoing  Communication skills  Multitasking skills Customer Service Rep  Responsible  Communication skills  Cooperative  Time management skills  Multitasking skills  Outgoing

22. TRAINING AND ORIENTATION  1 week before school opening  Completed by owners 1.Applicants will be welcomes and greeted 2.Tour of facility 3.Taught how to operate and run store 4.Taught different positions (cashier, manager etc.) 5.Break (get to know the staff etc.) 6.Hygiene 7.Safety 8.Closing remarks & questions

23. DEVELOPING POSITIVE ATTITUDES  Everyone is encouraged to work to the best of their ability and keep a positive environment  Ensured by the manager  Performance system  Employ of the month  Rewards  Coupons  Discounts on merchandise Employee ‘s Name Hygiene PoorGoodExcellent Overall Attitude PoorGoodExcellent Organization PoorGoodExcellent Productivity PoorGoodExcellent Time Management PoorGoodExcellent Customer Satisfaction PoorGoodExcellent Overall/Other Comments

24. DEPARTURES/DISMISSALS  Departures  2 weeks advance notice  Exit interview  Dismissals  Verbal warning  Written warning  Exit interview  Graduating Employees  Exit interview

25. EXIT INTERVIEW QUESTIONS What is your reason for leaving? Did you receive enough training for your positions? Anything you would like to change about your position? Any comments on the workplace? What do you think we can do to improve the quality of our store? Would you recommend working here to others?

26. MARKETING

27. INTRODUCTION TO MARKETING  These are need and wants  Need food and drinks in order to survive  Wants because there are already other options available  Something that everyone can try.  All groups, gender and type.  Noticed many people with smoothies, coffee, tea etc.

28. TARGET MARKET  Students and staff of North Park  No one outside of North Park is allowed inside

29. COMPETITION  Café also offers many of the same products  But our prices will be cheaper  Outside of school stores such as Foodland and Hasty Market  North Beverages is closer and has cheaper products

30. PRICE  Penetration pricing (setting a low price, then increasing)  Physiological Pricing ($1.99 instead of $2.00)  Survey stated people would pay between $2-$3

31. PRODUCT  Smoothies, coffee, tea, fruit juices  Different sized cups (smalls, mediums)  different Superhero day  special smoothie  Nutritional information provided  Organic Fruits  25% less sugar  Low Fat Yogurt

32. PROMOTION  Announcements for the first 2 weeks of school  Posters  Flyers  Social Networking sites such as Facebook  Frooty Fridays & Tea-Tastic Tuesdays

33. PLACE  Channel of Distribution will be from Manufacturer/Producer  Wholesalers  Retailers (North Beverages)  End Consumer (Staff and students are North Park)  Purchasing in bulk  Store located in the Commons Corner  Students spend spare time and at lunch

34. ACCOUNTING

35. FIRST YEAR BALANCE SHEET North Park Convenience Projected Balance Statement September 31, 20-11 and 20-12 Sep 30/10 Oct 31/10 Nov 30/10 Dec 31/10 Jan 31/11 Feb 28/11 Mar 31/11 Apr 30/11 May 31/11 Jun 30/11 Increas e or Decrea se (-) Assets Cash2223.18 2093.1 8 2242.4 3 2255.6 5 2008.4 32223.2 0 Inventory3314242534214213246634636542764433 Supplies325 350450 500575 250 Equipment12541500 2136 882 Total Assets4133.18 8160.1 8 4626.4 3 5055.6 5 4807.4 35055.25443.25495.25476.25698.21565 Liabilities Bank Loan1500 00-1500 Total Liabilities 1500 00-1500 Owner's Equity North Beverages, Capital2633.18 6660.1 8 3126.4 3 3555.6 5 3307.4 33555.23943.23995.25476.25698.23065 Total Liabilities and Owner's Equity4133.18 8160.1 8 4626.4 3 5055.6 5 4807.4 35055.25443.25495.25476.25698.21565

36. FIRST YEAR INCOME STATEMENT North Park Convenience Projected Income Statement September 31, 20-11 and 20-12 For Month Ended Sep 30/10Oct 31/10Nov 30/10Dec 31/10Jan 31/11Feb 28/11Mar 31/11Apr 30/11May 31/11Jun 30/11 Revenue Coffee/Tea387.5375400417.5445425412.5 392.5425 Hot Chocolate186180220 230200190170 120 Smoothies327.25330316.25302.5299.75316.25354.75357.5371.25398.75 Fruit Juices910920 910900916920 938956 Bottled Water10501065.751067.51058.75 1067.51093.751111.251111.31120 Bubble Tea186174170154150154180186 216 Pop/Soda cans822.5848.75852.25850.5822.5833840847 857.5 Herbal Tea108.5112122.5108.5115.510596.2578.75 68.25 Chocolate Bars514.8519.75527.67524.7532.62536.58541.53539.55 543.51 Candy440.7442445.25447.85448.5454.35455456.3 461.5 Total Revenue4933.254967.255041.44994.35002.625007.685083.785078.855090.65166.51 Expenses Machinery570510 570 Workers Fees1680 Rent246.6625248.363252.07249.715250.131250.384254.189253.943254.53258.3255 Supplies281.29331388.57331 Total Expenses2777.95252769.362830.62770.722771.132771.3842775.192774.942775.52839.326 Net Income2155.29752197.892210.82223.592231.492236.2962308.592303.912315.12327.185

37. FIVE YEAR BALANCE SHEET North Park Convenience Projected Balance Statement September 31, 20-11 and 20-15 Jun 30/11Jun 30/12Jun 30/13Jun 30/14Jun 30/15 Increase or Decrease (- ) Assets Cash72231368717895225682158514362 Cash Inventory125426573621456242362982 Inventory Supplies107515752000247525001425 Supplies Equipment31364210 1074 Equipment Total Assets126882212927726338153253119843 Total Assets Liabilities Bank Loan0050025000 Bank Loan Total Liabilities0050025000 Total Liabilities Owner's Equity North Beverages, Capital126882212927226335653253119843 North Beverages, Capital Total Liabilities and Owner's Equity126882212927726338153253119843 Total Liabilities and Owner's Equity

38. FIVE YEAR INCOME STATEMENT North Park Convenience Projected Income Statement September 31, 20-11 and 20-15 20112012201320142015 % of Total Reven ue 2011 % of Total Revenue 2012 % of Total Revenue 2013 % of Total Revenue 2014 % of Total Revenue 2015 Revenue Sales 5085.7 8 5264.7 6 5077. 7 5356. 8 5276. 4100% Total Revenue 5085.7 8 5264.7 6 5077. 7 5356. 8 5276. 4 Expenses Advertiseme nt100106.769575762% 1% Phone40 1% Electricity35 1% Rent 254.28 9 263.23 8 253.8 9 267.8 4 263.8 25% Salaries and Wages1680 33%32%33%31%32%

39. CONCLUSION Our business plan will be successful because we offer products that our target market will be wiling and able to buy. The price and place of the product and store is convenient. There will also be many promotions done through out the year therefore increasing our profits and making this business a success.

40. THANK YOU! THE END