1. STRESS, EMOTIONAL INTELLIGENCE, & PERFORMANCE IN HEALTHCARE Lorenzo Fariselli, Joshua Freedman, Massimiliano Ghini MBA, Federica Valentini Publication Date: February 25, 2008 ©2008 Six Seconds www.6seconds.orgwww.6seconds.org

2. Study Urban Hospital in Bologna, Italy 68 members of Obstetrics dept SEI assessment for EQ SPS survey on stress and performance Source: Six Seconds (www.6seconds.org)

3. High Stress Context As in many fields, healthcare is a complex and stressful environment where interpersonal interactions are of paramount importance. Source: Six Seconds (www.6seconds.org)

4. Effects of Stress In study, higher stress correlates with: missing work (r=.254) problems w interpersonal interactions (r=.471) reduced quality of life (r=.490) Emotional intelligence has a statistically significant effect on reducing stress Source: Six Seconds (www.6seconds.org)

5. Skills for “People-Side” Emotional intelligence (“EQ”) is the capacity to effectively use emotions to make optimal decisions. (Six Seconds, 2001) Source: Six Seconds (www.6seconds.org)

6. EQ vs Performance Source: Six Seconds (www.6seconds.org)

7. > Importance for > Senior Seniority (in years)Adj R2 from 0 to 6.640 from 7 to 20.530 from 21 to 38.781 For the most senior team members, almost 80% of the variation in performance is predicted by EQ Source: Six Seconds (www.6seconds.org)

8. Another View Top performers average 30% higher on EQ Source: Six Seconds (www.6seconds.org)

9. Contacts Study contact: Lorenzo Fariselli Press contact: Yoshimi Miyazaki 831. 763. 0366 Training & Development contact: Joshua Freedman 831. 763. 0366 Paper: www.6seconds.org/sei/stress.php Main: www.6seconds.org Corporate: www.sixseconds.com