1. PERSONAL PERCEPTION FACTORS

2. VALUES - reflect your priorities “What do you think is important?”
Examples: strong family relationships, friendship, honesty

3. BELIEFS
-thoughts and ideas you accept to be true -help you decide whether to accept or reject information

4. CULTURE
-You can be part of… A family culture A community culture Or an organizational culture -Affects every aspect of your life and your communication

5. BIAS
-A consistent attitude, viewpoint, or pattern of perception through which we view the world
-Can be positive or negative
-Result from personal experiences and cultural perspectives

6. PREJUDICE -A preconceived judgment (pre-judge)
-Based only on opinion, not on fact
-Can present barriers to logical judgment and effective communication
-Usually stem from negative emotions, such as…
fear,
hate,
suspicion, and
distrust

7. ATTITUDES
-The way we choose to respond to various situations (either positive or negative)
-Influences our perceptions, our decisions, and our communication with others

8. EXPECTATIONS
-Basing a judgment on what you expect rather than on what actually happened
-Examples:
If a movie does not meet the promised made in its ads, you may be disappointed 
If a friend’s actions exceed your expectations, you may be delighted 

9. KNOWLEDGE “Knowledge is Power”
What you know and what you do not know influence how you organize and interpret information
The more knowledge you have, the better you can…
understand information,
process and filter ideas,
make decisions and judgments, and
communicate with others.

10. COMMUNICATION SKILLS
If you do not understand the words other use, you cannot decode or interpret their messages as effectively.
If you have not learned how to listen effectively, you may have difficulty acquiring the messages of others and organizing an interpreting them.

11. EXPECTATIONEVENTRESULT= JUDGEMENT/COMMUNICATION
ACTIVITY
EXPECTATIONEVENTRESULT= JUDGEMENT/COMMUNICATION
Thanksgiving will be great Thanksgiving dinner at Grandma’s ____________=
_________________________________
~Were the results what you expected??
~How did the result influence the judgments you made or the communication that followed?
~Was it positive or negative?
~Why might it not be a good thing to make judgments or communication choices based on expectations??