1. Communication and Social Styles

2. Communication Why is it important Miscommunication Causes:
Tool for Understanding
Social Function
Miscommunication Causes:
Conflict
Stress
Miscommunication
Good Communication helps us:
To be understood
To Understand Others
To be accepted
To get something accomplished
Understanding

3. Factors Influencing Communication
Interpretation
Context
Feedback
Barriers
Semantics
Jargon
Acronym

4. Active Listening The words we hear. The words we say. What we see.
Verbal Communication
The words we hear.
The words we say.
Non-Verbal Communication
What we see.
What our body says to others.
Para-language
How we say it.

5. Perception: Same Conversation, Different Perceptions.
Perception and Communication
Is Perception Reality?
We can predict others’ actions or reactions to life's events by our perception of them.
We interpret words and behaviors and draw conclusions based on our perception.

6. Open Ended Questions Help Us: Gain information. Gain Insight.
Gain Understanding
Gain More Information than Closed-Ended Questions.

7. Good Listening Behaviors:
Don’t interrupt the Speaker.
Mirror Back the Thought.
Look for Agreement.

8. Reframe the Conversation for Verification
Mixed Messages
Ask for Clarification
Reframe the Conversation for Verification

9. Social Styles Expressive Amiable Driver Analytical Action oriented
Emotionally controlled
Prefers to analyze a situation
Action oriented
Controls emotions
Trust facts more than intuition
Focus on people, rather than tasks
Trust their intuition
Ask rather than tell
Warm and friendly

10. Lessons Learned:
We learn from social styles that we differ in many ways. We differ in the way we make decisions; how
act in meetings; how much faith we have in data and facts versus intuition; whether we have a task or
a people orientation; or how comfortable we are in taking charge.
We can once armed with this knowledge of others’ styles, adapt our behavior to accommodate our
Co-workers.