1. Workplace Conflict Consultation Program Office of Employment Dispute Resolution Virginia Department of Human Resource Management

2. EXAMPLES OF PROGRAM FEEDBACK RECEIVED “I was quite pleased that the original perception dissolved as [my coach] walked me through the course and was able to focus more on the benefit to me rather than the negative, alternative perception.” “I learned a lot about what I need to do to change my destructive communication to constructive.” “I went into this kicking and screaming, as usual, and came out very glad I was ‘forced’ to attend.” “[The coach] has a very calming energy which conveys over the phone. I felt heard and I felt like her advice was sound and could actually solve my issues.” “I am extremely thankful for the solid advice, the kindness, and the feeling of satisfaction knowing that I am working toward resolution of my workplace concerns.” “It is helpful to speak with an unbiased party and to hear options. Thank you for offering this service.”

3. Conflict Coaching Ideal for New Supervisors or Problematic Employees 360 Conflict Dynamic Profile Assessment Utilized Four Free Coaching Sessions with EDR Conflict Coach 22-Page Anonymous Feedback Report of Employee 117-Page Development Workbook for Employee Employee Action Plan with Goals and Target Dates

4. 360 Conflict Dynamic Profile Assessment

7. Conflict Management Training Handling Workplace Conflict Effectively Conflict Management 101 Constructive Communication Skills

8. Consultations

9. Workplace Mediation 98% Customer Satisfaction Rate Two, Three, and Four-Party Workplace Mediations Available Free Service Available On-Site Certified Mediators

11. Over 400 state employees participated in at least one of the early-intervention Workplace Conflict Consultation Program services in FY15.

12. CONTACT EDR TODAY: 888-23ADVICE www.dhrm.virginia.gov/edr