1. Lets revise

2. State the PURPOSE of the activity. Use a simple EXAMPLE. Give general DIRECTIONS. Explain specific EXCEPTIONS. Ask for QUESTIONS. Ask a STARTING question.

3. Survival Needs 5 things Groups – 3 Choose context – Forest, polar ice cap, jungle, mountains You will explore this area Walk 10km – no motorized vehicles - fold and pass/round table/ Change with group next to you - justify

4. Two areas.. Gathering information – Giving and Receiving feedback

5. Information Gathering Case Study – group of retail managers/225/ dicuss current and future strategies – agree to them and present. PPT used, our success discussed – least important No engagement – people just listen.

6. Gathering and Processing Why do it?

7. High level/ Building Process Functions

8. Activity 1 – match sample and purpose Match the parts in the right way to complete the table FunctionSample QuestionPurpose PrioritizingWhat would be the most important 5 things to do first..

10. Lets try an example Define the changes necessary to increase the efficiency and effectiveness of the hiring process. Getting started How does the hiring process work? What are the problems and root causes? What are potential improvements? Prioritize the improvements? Develop an implementation plan Review and Close

11. Make 5 rectangles.. Share the pieces approx equally Rules: no talking - ne gestures

12. Warm up… What science questions do you think some of your students may ask when showing these images What science questions would you think of when using these images.

13. GIVING AND RECEIVING FEEDBACK Master Trainers Programme

14. Lets watch a video List what ways is he giving feedback – Think about the last time you gave feedback What did you do that made the person respnd well? What did you do that made the conversation awkward?

15. BE CONSTRUCTIVE: BUILD UP – DON’T TEAR DOWN GET YOURSELF OUT OF THE WAY

17. It is NOT criticism It is NOT criticism It is NOT personal It is NOT personal It is NOT generalized It is NOT generalized It is NOT “closed.” It is NOT “closed.” It does NOT blame. It does NOT blame.

18. TARGETED RESPONSE TO A SPECIFIC ACTION TO HELP A PERSON LEARN TO HELP A PERSON LEARN DELIVERED WITH RESPECT DELIVERED WITH RESPECT

19. IT IS A COLLABORATIVE APPROACH TO PROBLEM SOLVING! TO PROBLEM SOLVING!

20. 1. TIMING/PLACE – when and where should u give feedback? 2. ASK FOR SELF ASSESSMENT FIRST 3. FOCUS ON SPECIFICS 4.LIMIT TO A FEW POINTS 5. More PRAISE than correction (PNP sandwich) (PNP sandwich) 6. PRAISE expected performance 7. Develop Action Plans

21. 5. More PRAISE than correction (PNP sandwich) (PNP sandwich) 6. PRAISE expected performance 7. Develop Action Plans

22. Use open-ended questioning What? How? Who? Tell me… Reflect Back Maintain Silence

23. Summarize Be Sensitive Initiate Action & Offer Ideas Gain Ownership

24. 1. Welcome feedback 2. Accept information 3. Evaluate before responding 3. Evaluate before responding 4. Make your own choices 4. Make your own choices

25. Get off the emotional roller coaster D A W A D A W A Denial Anger Anger Withdrawal Withdrawal Acceptance Acceptance

26. LISTEN GET YOURSELF OUT OF THE WAY

28. After the presentations today.. Try and use some of the strategies and develop the most productive attitude when giving feedback. Write your points – as bullet points.