1. Presented by: Vidya Nalla, Varun Karuturi, and William Toups

2.  System Requirements Overview  Data Flow Diagram Overview  Structured Chart  E-R Diagram  Sample Forms and Reports

3.  Customers should have the ability to make appointments using the website.  The system should have the ability to keep a record of customer information such as name, address, billing, etc...  The system should process work orders and send them electronically to technicians.  Invoices should be sent to customers electronically upon completion of work and payment.  The system should be able to produce reports for managers.

9.  Customer (cust_id, cust_fname, cust_lname, cust_address, cust_city, cust_state, cust_zip, cust_phone, cust_email)  Work Order (wo_id, cust_id, tech_id, sch_id, wo_type, wo_date, wo_time, wo_notes, wo_cost)  Technician (tech_id, tech_fname, tech_lname)