1. ©2015 MFMER | slide-1 Rochester PFAC Accomplishments 2010-2015

2. ©2015 MFMER | slide-2 Q10: Do you Have an example of a Success Story, Change or Impact to Mayo Clinic that began with a PFAC or PFAC member? Patient Education Materials Evaluating pamphlets, forms, videos ED Welcome Desk and Arrival Process ED Quality Pain Project Gift of Life Blood Draw Pilot – at House vs. downtown campus, eliminating travel to downtown for these patients Techs wearing scubs – to help patients identify them Decision Aide Cards Depression

3. ©2015 MFMER | slide-3 Q10: Do you Have an example of a Success Story, Change or Impact to Mayo Clinic that began with a PFAC or PFAC member? Nourishment Room for the NICU Hand-Washing Project Large Print Magazines coming to some waiting areas Ed Space Redesign Project Patient Note-taking Device in GI Mayo Clinic Patient App – accessibility Peds to Adult Hospital Transitions

4. ©2015 MFMER | slide-4 Q10: Do you Have an example of a Success Story, Change or Impact to Mayo Clinic that began with a PFAC or PFAC member? PEDS ENT Lobby Space and exam room planning Caring Hearts Visitor Program Cardiac Rehab referrals in medical cardiology blood donation Outpatient ReDesign IN PROGRESS Seeking funding for the “Family Photo” project, in the ISCN and NICU Talk To (for more stories)… DAHLC PFAC, Jeannie Klaassen