1. 1 John Edgar Vice President, Information Technology Information Technology Update

2. 2  Mailer Concerns  System Availability  Monitoring/Escalation  Outage Communication  Technology Improvements Agenda

3. 3  Mailer Concerns –Outages of key USPS customer facing systems have significant impact on mailers –Outage notification/communication is not timely  USPS Actions to Address –Improve system reliability/redundancy –Minimize maintenance/work towards 100% availability –Improve timeliness, frequency & distribution of notification Mailer Concerns

4. 4  System availability measured using external monitoring agents to simulate mailer connectivity  Includes all key systems used by business mailers  Metrics published and included in CIO weekly report/dashboard  Target is 99.70% availability (only excludes weekly maintenance window Sunday 4AM-8AM) System Availability

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6. 6 Business Customer Gateway outage on Sunday, 5/15 from 1:45 to 3:45 AM prevented mailer access to PostalOne and FAST therefore impacting their system availability metric

7. 7  Revise monitoring/escalation process for outages –Automation scripts to simulate mailer connectivity –External 3 rd party measurement –7x24 Enterprise System Monitoring group to monitor/escalate after hours  Include all key business mailer systems (PostalOne!, FAST, Confirm, CAPS, PTS / Delivery Confirmation / eVS, USPS.com, Business Customer Gateway, Postal Explorer, Rate Calculator, RIBBS) Monitoring/Escalation

8. 8  Implement consistent outage processes  Website Interfaces – Post Message / Splash Page –USPS Websites: USPS.com, Business Customer Gateway, PostalOne!, FAST, Postal Explorer, Rate Calculator, RIBBS  Electronic Data Exchange Interfaces – Post Message / Splash Page, Send Email –Mail.dat/MailXML, Confirm, CAPS, PTS / Delivery Confirmation / eVS Outage Communication

9. 9 Implemented  Reduced Downtime –Hardware upgrades (high availability design/redundancy) –Software upgraded to current vendor supported levels –Application outages only required for major releases (quarterly) –Maintenance releases/patches deployed without outages  Performance Improvements –Mail.dat performance improvements (99% files in 5 minutes) –Dashboard performance improvements –Mailer view improvements –MicroStrategy reporting improvements –MailXML performance/reliability improvements Technology Improvements

10. 10 Planned  Increase System Availability –Improve infrastructure/network availability –Reduce outage windows for security patching/infrastructure upgrades –PostalOne hardware modernization – June 2011 Part of overall USPS/IT Linux migration Separate internal and external environments to provide better security, performance isolation, and increased capacity Increase redundancy (increased number of database nodes, web servers, and application servers) Technology Improvements