1. Enterprise Architecture & Process Improvement EPIC Process Improvement Workshop April 17, 2007 Dick Burk Chief Architect and Manager, Federal Enterprise Architecture Program, OMB

2. Citizen-Centered, Results Driven Government 2 Value to the Mission Increase the value of architecture activities to improve results in agency mission areas.

3. Citizen-Centered, Results Driven Government 3 Strategic Outcomes from EA Operational excellence More customer intimacy Better services to citizens (customers) More strategic agility Source: Enterprise Architecture as Strategy, Jeanne Ross, Peter Weill and David Robertson

4. Citizen-Centered, Results Driven Government 4 FEA Strategic Initiatives for FY07 Deliver Value to Core Mission Program Areas Accelerate Adoption of Cross Agency Initiatives Develop Measures of EA Performance

5. Citizen-Centered, Results Driven Government 5 Enterprise Architecture provides “big picture” view across the organization Segment Architecture focus on specific areas of the business and is more detailed and results-oriented –Improve program performance and better customer (citizen) service –Perform operations more efficiently and effectively Based on the Business Reference Model (BRM) and Service Component Reference Model (SRM). Why Segment Architecture?

6. Citizen-Centered, Results Driven Government 6 HHS Energy DHS Interior Justice EPA SBA Defense Treasury Agencies Business Services Human Resources Financial Management Economic Development Education Community and Social Services Health Human Resources Financial Management Natural Resources Homeland Security HHS Energy DHS Interior Justice EPA SBA Defense Treasury Reusable Service Components Core Mission Area Agencies Business Services Mapping / Geospatial / Elevation / GPS Security Management Records Management Economic Development Education Community and Social Services Health Human Resources Financial Management Natural Resources Homeland Security HHS Energy DHS Interior Justice EPA SBA Defense Treasury Enterprise Services Core Mission Area Agencies Business Services Architecture Segments: LoBs and Services

7. Citizen-Centered, Results Driven Government 7 Segment Identification

8. Citizen-Centered, Results Driven Government 8 Architecture Levels

9. Citizen-Centered, Results Driven Government 9 Core Mission Area –Unique service area defining the mission or purpose of the agency –Core mission areas are defined in the agency Business Model. Business Service: –Common or shared business service supporting a core mission area. –Business services are defined in the agency Business Model and include the processes and back office services used to achieve the purpose of the agency. Enterprise Service: –Common or shared IT service supporting core mission areas and business services. –Enterprise services are defined in the agency Service Model and include the applications and service components used to achieve the purpose of the agency. Three Types of Segments

10. Citizen-Centered, Results Driven Government 10 Concepts described in the FEA Practice Guidance –Segment Architecture –Enterprise Architecture (EA) Transition Strategy –Measuring EA Value Sections: –Section 1 – Overview –Section 2 – Introducing Segment Architecture –Section 3 – Developing Segment Architecture –Section 4 – EA Transition Strategy –Section 5 – Measuring the Value of EA Programs (Draft) FEA Practice Guidance

11. Citizen-Centered, Results Driven Government 11 Architecture – Budget Schedule

12. Citizen-Centered, Results Driven Government 12 Agency Example: Housing Mortgage Insurance at the Department of Housing and Urban Development Agency Example

13. Citizen-Centered, Results Driven Government 13 Citizen-Centered, Results Driven Government Mortgage Insurance LoB: Current Architecture

14. Citizen-Centered, Results Driven Government 14 Mortgage Insurance LoB: Target Architecture

15. Citizen-Centered, Results Driven Government 15 Functions Processes Functions Processes Systems Reporting Stakeholder Management Core Mission Areas Enterprise Services Current Architecture Target Architecture Transition Strategy Financial Management Result: More Efficient Support for the Business

16. Citizen-Centered, Results Driven Government 16 Return on Investment Inputs Four months of time from Architects and Program Officials Three years to transition to target state $9 million dollars in DME (not including infrastructure) Outputs Reduced the number of systems by nearly 80% Minimized functional overlap in the Mortgage Insurance LoB Modernized HUD’s technology base Decreased the total cost of ownership from $28 million dollars to $16 million Outcomes Increased the number of loans processed per day Identified faster, the number of lenders who are illegally discriminating Identified earlier, the lenders providing HUD with bad loans Identified non-viable lenders, and responded faster

17. Citizen-Centered, Results Driven Government 17 For Further Information: www.egov.gov www.egov.gov