1. P ROJECT C OMMUNICATIONS M ANAGEMENT Project Communications Management is the Knowledge Area that employs the processes required to ensure timely and appropriate generation, collection, distribution, storage, retrieval, and ultimate disposition of project information.

3. I DENTIFY STAKEHOLDERS

4. P LAN COMMUNICATIONS

5. D ISTRIBUTE INFORMATION

6. M ANAGE STAKEHOLDER EXPECTATIONS

7. R EPORT PERFORMANCE

8. S TAKEHOLDERS Identify all Determine all requirements Determine expectations Determine their interest Determine their level of influence Plan communication Communicate with them Manage their expectations and influence

9. I DENTIFY S TAKEHOLDERS Stakeholder analysis Stakeholders register Stakeholder management strategy

10. P LAN C OMMUNICATIONS Communication models Effective communication Effective listening Communication technology Communication methods Interactive Push Pull Control communications Meetings Communication channels

11. D ISTRIBUTE INFORMATION Distribute information process involves implementing the communication management plan which is part of the project management plan

12. M ANAGE S TAKEHOLDERS E XPECTATIONS Manage expectations requires attention to stakeholders needs while work is being done, making sure trust is built, conflict resolved and problems are prevented Common understanding of expectations Communication blockers

13. R EPORT P ERFORMANCE Collect work performance information, analyzes it, and communicate it to the stakeholders Different type of reports