1. Interlibrary Loan for Newbies and re:turnees Russell Palmer GOLD/GALILEO User’s Group Conference 31 July 2009

2. Lyrasis Member Benefits Expanded education & consulting programs Innovative technology solutions Increase purchasing power Increased visibility with funders Greater capacity for innovation Extended networking opportunities Cost control through operational consolidation

3. Key sources for ILL info GOLD –http://www.georgialibraries.org/lib/gold/ Lyrasis –http://www.lyrasis.org OCLC – www.oclc.org/resourcesharing

4. ILL-L e-mail list Maintained by WebJunction Easy to manage subscription (messages, digest, searchable archive) Extremely helpful and informative community Sign up here: http://lists.webjunction.org/mailman/listinfo/ill-l

5. ShareILL Wiki “a gateway to electronic and print resources pertaining to all aspects of interlibrary loan (ILL), document delivery, and resource sharing.” http://www.shareill.org

6. Other, specialized info ILLiad-L list: http://listserv.vt.edu/archives/illiad-l.html ARIE-L list: https://mailman1.u.washington.edu/mailma n/listinfo/arie-l IDS toolkit: http://toolkit.idsproject.org/ALA

7. The law of the land Interlibrary Loan Code for the United States http://www.ala.org/ala/mgrps/divs/rusa/resource s/guidelines/interlibrary.cfm “This code establishes principles that facilitate the requesting of material by a library and the provision of loans or copies in response to those requests.”

8. The sheriff in this town GOLD Compliance Guidelines http://www.georgialibraries.org/lib/gold/gold_com pliance/

9. Training Lyrasis offers a variety of resource sharing training classes, including: OCLC WorldCat Resource Sharing: The Basics OCLC WorldCat Resource Sharing: Beyond the Basics The Resource Sharing Detective Using the OCLC WorldCat Resource Sharing Direct Request Service

10. GOLD Facilitated Training Lyrasis partners with GOLD to offer training in a variety of areas each year! Keep an eye out here: http://www.georgialibraries.org/lib/training/

11. Pick my brain…

12. Packaging

13. Communication

14. OCLC Tips & Tricks

15. OCLC Support Now the primary contact for technical questions support@oclc.org OCLC –1-800-848-5800 (toll-free U.S.) –Mon.-Fri. –7 a.m.-9 p.m. (U.S. Eastern)

16. Lyrasis Support, OCLC Ordering Billing Quotes Training New contact e-mail: membersupport@lyrasis.org

17. Your Issues

18. 4 things to know Special thanks to Melissa Jackson at Armstrong Atlantic State University!

19. 4 things Communication is important! with your patrons with your staff/co-workers with other libraries

20. 4 things Resource sharing thrives on good will –Work with your patrons when you can – willing to lend as well as borrow –Give favors when you can

21. 4 things Be willing to ask for help –listservs –The Virginia Boucher book "Interlibrary Loans Practices Handbook" –Wikis –ILL code on ALA page –Web resources –Each other! Me!

22. 4 things Be consistent, but not inflexible –Sometimes you just have to say 'no’ –Don't make 'no' your favorite word

23. Your Questions

24. Pick up the phone! Never hesitate to call another library with questions Never hesitate to call me at Lyrasis with Resource Sharing questions: 800-999-8558, ext. 4916 russell.palmer@lyrasis.org