1. www.nedparks.com New Directions Learning & Development  2010. All Rights Reserved. Asking Questions that Get Answers…Not Looks of Confusion and Irritation Presented by Ned Parks October 20, 2010

2. www.nedparks.com New Directions Learning & Development  2010. All Rights Reserved. Powerful Questions

3. www.nedparks.com New Directions Learning & Development  2010. All Rights Reserved. Powerful Questions

4. www.nedparks.com New Directions Learning & Development  2010. All Rights Reserved. Powerful Questions Open ended Medium Open Closed Leading

5. www.nedparks.com New Directions Learning & Development  2010. All Rights Reserved. Powerful Questions Open ended -- No predictable topic or length of answer, non-accusatory, non-judgmental.

6. www.nedparks.com New Directions Learning & Development  2010. All Rights Reserved. Powerful Questions Medium Open -- predictable topic, no predictable length of answer, non- accusatory, non-judgmental.

7. www.nedparks.com New Directions Learning & Development  2010. All Rights Reserved. Powerful Questions Closed Ended -- very predictable topic and length of answer non- accusatory, non-judgmental.

8. www.nedparks.com New Directions Learning & Development  2010. All Rights Reserved. Powerful Questions Leading questions -- predictable topic often with several correct answers takes the person to a place of discovery.

9. www.nedparks.com New Directions Learning & Development  2010. All Rights Reserved. Powerful Questions What is going on outside? What is the weather outside? Is it raining? Tell me about the rain?

10. www.nedparks.com New Directions Learning & Development  2010. All Rights Reserved. Powerful Questions How are things today? How are the daily projects? Is all the re-shelving complete? Tell me what you know about inter-library loans? Sample questions

11. www.nedparks.com New Directions Learning & Development  2010. All Rights Reserved. Powerful Questions The beginning of a great question: Who When What Where How Tell If Can I Is Are Should Shall May Will Did

12. www.nedparks.com New Directions Learning & Development  2010. All Rights Reserved. Powerful Questions WHY

13. www.nedparks.com New Directions Learning & Development  2010. All Rights Reserved. Powerful Questions Sample Questions: Tell me more about that? ! If you had… If I gave you a blank piece of paper to draw the perfect___________ what would it look like? Help me understand that better? ! I am not sure I understand what you mean? ! What are your expectations? What are your thoughts? Tell me more about that? Please expand on that? ! How does ______ relate to ______? If _______ and _______ are the case, what also must be true?

14. www.nedparks.com New Directions Learning & Development  2010. All Rights Reserved. Powerful Questions QUESTIONS? COMMENTS?

15. www.nedparks.com New Directions Learning & Development  2010. All Rights Reserved. Powerful Questions