1. Hotel Customer Service VESL Career & Life planning class 2014 Fall Xiaoyue Liu (Selena) Yun Fang(Claire) Claudia Anaya Pingzhi Wang(Sunny) Megumi Kamemoto

2. High School Diploma Some college education

3.  Math and finance classes Hospitality courses  Travel and Tourism

4. License （ If any ） Not required.  At least a high school diploma or the equivalent.  in some instances,a degree in finance, accounting, administration and communications-- better  A willingness to learn and strong clerical skills --- necessary.

5. Skills  Clear communication in writing and speaking  Familiarity with computers, equipment, and software  Decent note-taking and typing skills  Problem-solving skills  Being careful and efficient  Being organized, professional, courteous and able to follow instruction  With knowledge of sales and marketing

6. Job Duties  Find solutions to customers’ problems Communicating with customers Determining the causes of the problems Selecting and explaining the best solutions  Get customers’ satisfaction

7. Salary in California Current Monthly Wage Data (2013) from California Labor Market Information (LMI) * indicates no data availableCalifornia Labor Market Information (LMI) LMI Occupation Entry/Low Pay Average Pay Top Pay Customer Service Representives $2,407$3,283$3,901 & up --Customer Service--

8. -- Services Manager-- 10%, $52,904 25%, $77,147 An average salary of $108,741per year. 75%, $141,531 90%, $171,385 Salary in California

9. Current Monthly Wage Data (2012) from the Bureau of Labor Statistics SOC (Standard Occupational Classification) Occupation Titles * indicates no data availableBureau of Labor Statistics SOC OccupationEntry PayAverage PayTop Pay Customer Service Representives $1,625$2,759$4,161 & up Salary in the United States --Customer Service--

10. National Salary Data $0$17K$34K$51K Salary $25,429- $49,646 Bonus $0.00- $5,009 Commission $-0.50- $19,866 Total Pay $22,721- $49,075 Salary in the United States -- Services Manager--

11. 10%, 25K 25%, 30K An average salary of $35,644 per year. 75%, 42K 90%, 50K -- Services Manager-- Salary in the United States

12.  Pay vary and depend on the type of employer.  the average Customer Service Representative salaries for job postings In California are 7% higher than nationwide.  Some begin as low as minimum wage at nation. *Source: HR Reported data as of October 2014

13. Outlook Current Employment Projections to 2020 from California Labor Market Information (LMI) * indicates no data availableCalifornia Labor Market Information (LMI) LMI Occupation Expected Growth Rate Estimated Jobs in 2010 Expected Jobs by 2020 New Jobs Jobs from Replacements Expected Yearly Job Openings Customer Service Representives Average (11.3%-21.3%) 197,300233,9003,6505,6109,260

14. Outlook  Job availability can change with national and global economics, unexpected political events and natural disasters.  From the form: 2020, increase 9260 job chances.

15. National Outlook Current Employment Projections to 2020 from the Bureau of Labor Statistics SOC (Standard Occupational Classification) Occupation Titles * indicates no data availableBureau of Labor Statistics SOC Occupation Expected Growth Rate Estimated Jobs 2010 Expected Jobs 2020 Openings due to Growth Openings due to Replacemen ts Expected Job Openings per Year Customer Service Representiv es Average (9.3%-19.3%) 2,187,3002,525,600338,300621,30095,960

16. National Outlook  Job availability for any occupation can change with national and global economics, unexpected political events and natural disasters. Current events can change demand for jobs quickly.

17. Working Environment ☆ Indoor Work No Relaxed and Comfortable *Long shifts 24 hours & 7 days a week *Fast-paced High levels of interaction & Different Department

18. Female Percentage ☆ Female percentage of employed persons 60% ☆ Female percentage of senior executives 6%

19. Famous Hotel in the US

20. Thank you for listening