1. Hopelink 2007 1 WASHINGTON STATE BROKERAGE STRUCTURE CalACT 2007 Spring Conference & Expo April 26, 2007

2. Hopelink 20072 Hopelink Non-Profit 501(c) (3) Community Action Agency 35 Years of Operations Multi-Purpose Agency

3. Hopelink 20073 Transportation Division Transportation Brokerage Interpreter Services Brokerage Direct Service – King County Metro DART Residential Transportation Coordinator Program 2006 Trip Count – 2 Million plus

4. Hopelink 20074 Washington State Medicaid Structure Department Of Social and Health Services State-Wide Coverage 13 Regions Community Service Delivery Network

5. Hopelink 20075 Responsibilities of the Broker Regional Oversight of Program Eligibility Verification  Medicaid Eligible  Transportation Options  Appointment Verification  Closest Medical Provider of Type  Client’s Mobility Status and Personal Capabilities – Mode Determination

6. Hopelink 20076 Responsibilities Continued Mode Management  Volunteer  Gas Voucher & Mileage Reimbursement  Transit  Paratransit Services  Other Reporting and Billing Cost Management

7. Hopelink 20077 Modes & Services State-Wide Usage Public Transit (Fixed Route) – 29% Public Transit (ADA) – 8% Paratransit Service – 51% Gas Voucher & Mileage – 10% Volunteer – 2% Other – Lodging, Meals, Commercial Carriers, and Lift Conversions

8. Hopelink 20078 Trips Over 3 Million Trips Annually 12,000 Trips Plus Per Day Average Trip Cost - $16.65 Average Administrative Cost - $2.62 Average Total Cost - $19.27 Purpose  Mental Health – 700,000  Methadone – 450,000  Adult Day Health – 400,000  Dialysis – 315,000  Other

9. Hopelink 20079 Leveraging the Brokerage Transportation Brokerage  Harborview Model  Other Medical Service Providers  School Districts – McKinney-Vento Interpreter Services Brokerage LIHEAP IVR Project

10. Hopelink 200710 Why Successful Client Focused – Access to Service Ability to Match Service to Client’s Needs Regional Structure Local Oversight & Coordination Vendor Management Competitive Market Relationship with DSHS

11. Hopelink 200711 For More Information Contact: Lynn Moody Director of Transportation and Interpreter Services Hopelink 14812 Main Street Bellevue, Washington 98007 Phone: 425-943-6764 Fax: 425-644-9956 lmoody@hope-link.org Paul Meury Program Manager Transportation & Interpreter Services Department of Social and Health Services P.O. Box 45570 Olympia, Washington 98504-5570 Phone: 360-725-1317 Fax: 360-664-0261 meurypa@dshs.wa.gov