1. 1 Liisa Oksanen 3.2.2016 STROI, P6: Network Performance Measurement Tampere University of Technology

2. 2 Liisa Oksanen 3.2.2016 P6: Network performance measurement Researchers: researcher Liisa Oksanen, coordinator Seppo Niittymäki, professor Teuvo Tolonen and professor Antti Lönnqvist Research objective and questions: –Network performance measurement  What is present state in network performance measurement?  What kind of measures are suitable in Russia?  How can the benefits of networking be measured? Result: 6A framework for measuring network performance of Finnish companies in Russia 2

3. 3 Liisa Oksanen 3.2.2016 Examples of perspectives –How can the strategic objectives of network be reached –What are the dimensions of measuring benefits of networking for different partners? –Financial benefits –Customer benefits –Developing process/operations –Developing competence and the use of resources –Also:  Performance of the whole network (vs. competing network)  Performance of single company in the network

4. 4 Liisa Oksanen 3.2.2016 Practical details –Phases:  Literature review: Analyzing of network (external perspective) Management of network (supervising operations)  Analyzing various needs  Discussions with Russian researchers  Developing new framework, piloting, testing and iteration  Final framework  Intermediate report 12/2008  Final report 12/2009

5. 5 Liisa Oksanen 3.2.2016 Schedule

6. 6 Liisa Oksanen 3.2.2016 Why should network performance be measured? -Network performance measurement includes many different purposes of use and benefit -Measure can be used first of all as a tool for advisement and decision making -Measures for company networks makes members often realize and internalize which business items should take notice for improving profits and success

7. 7 Liisa Oksanen 3.2.2016 Performance measurement in Finnish companies -Most important fields to measure in Finnish companies:  Productivity  Quality  Time to delivery  Liquidity  Customer satisfaction  Are factors like trust, complementarity, commitment and financial payoff most important ones when a partner is selected or does a selection depend on the different levels of process manageability as suggested in Shah R., Swaminatan V. (2008), Strategic Management Journal, 471.  Are the same areas important also in Russia?  Are the same areas important also in networks?