1. Supervision Essentials I Administrative Office of the Courts Facilitated by: Jan Dwyer Bang, MBA, CSP Boundless Results

2. Administrative Office of the Courts "... To Advance the Efficient and Effective Operation of the Washington Judicial System" AOC Mission Statement

3. AOC Administration Information Services Division Judicial Services Division Management Services Division

4. Performance Outcomes Upon successful completion of this course you will be able to Review and reinforce how communication styles can help you better connect with your staff. Discover principles of managing performance.

5. Performance Outcomes Upon successful completion of this course you will be able to Identify ways to increase your listening skills. Discover the power of recognition and coaching Identify specific actions that you can take to enhance your effectiveness as a leader

6. More RESOURCES For the Slides for this course, plus a MYRIAD of additional resources: www.JanDwyerBang.com/AOC

7. Leadership Resources For a list of leadership resources, go to www.jandwyerbang.com/aoc

9. Communication

10. Communication Styles How have you applied the different styles with your teammates, co-workers, managers, others?

11. Performance Management

12. Employee Performance Management System Job Content and Classification Staffing Training, Development and Career Development Performance Planning and Appraisal

13. Effective Performance Management Employees know what is expected of them Employees are linked to organizational mission Successful performance is recognized and rewarded Poor performance is dealt with Communication and feedback are ongoing

14. Principles of Effective Performance Management Clear expectations On-going communication and feedback Coaching Opportunities to grow and develop One-on-One Meetings On-boarding process Recognition

15. Listening

16. "To say that a person feels listened to means a lot more than just their ideas get heard. It's a sign of respect. It makes people feel valued." — Deborah Tannen Author and Professor of Linguistics Georgetown University

17. "Just being available and attentive is a great way to use listening as a management tool. Some employees will come in, talk for twenty minutes, and leave having solved their problems entirely by themselves.“ — Nicholas V. Luppa

18. Recognition

19. Five Top Motivating Techniques 1. The manager personally congratulates employees who do a good job. 2.The manager writes personal notes about good performance. 3. The organization uses performance as a basis for promotion. 4.The manager publicly recognizes employees for good performance. 5.The manager holds morale-building meetings to celebrate success.

20. The Surprising Truth about what Motivates us (Daniel Pink) 1.Autonomy – We all have a desire to be self-directed. 2.Mastery – We all have an urge to get better at a skill or talent. 3.Making a contribution – We all have a drive to do something that matters.

21. Coaching and Motivating Others

23. Teaching v. Coaching A teacher shows or tells. A coach helps another see or do for themselves. Continuum of Learning TeachingCoaching New employees Experienced employees

24. Action Steps

25. Congratulations!