1. WOMEN MAKING CHANGE La Crosse County Human Services Crisis Program
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La Crosse County Human Services Crisis Program
Change Team
Angie Smith Judy Jackson
Linda Hackman Robyn Ludlum
Teresa Smith
Team Sponsor:
Matt Strittmater
Team Leader:
Donna Christianson

2. AIM Decrease Chapter 51 Emergency Detentions
Focus on Crisis Team Processes
Project Length: April-October, 2011

3. CHANGE #1
Voluntary admission is considered and explained clearly to the individual #2
Collaboration with a Crisis Supervisor is required when considering an emergency detention #3
Delaying the chapter 51 on individuals that are unconscious at the time of admission and cannot be assessed by Crisis Responder #4
Increase Crisis Responder’s access to consumer specific information to help with decision making

4. RESULTS Baseline – 34% of contacts result in Ch. 51
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Baseline – 34% of contacts result in Ch. 51
1st Change - 30% improvement - Adopt
2nd Change – no change – Adopt
3rd Change – What happened?
4th Change – Back to baseline

5. NEXT STEPS Crisis Team Crisis Program Crisis System
Continue to train new staff in these processes
Crisis Program
Continue to establish consistent practices in other areas of crisis assessment
Crisis System
Continue to collaborate with community stakeholders, especially Law Enforcement and Hospital staff

6. Improved Collaboration
IMPACT
Maintain
Rights
Resource
Savings
Choices
Explored
Consistent Decisions
Options
Understood
Improved Collaboration