1. Welcome to Virgin Trains East Coast

2. A strong track record Stagecoach & Virgin a strong partnership Shareholding is 90/10 Stagecoach/Virgin Virgin Trains has led long distance rail achievement Experienced in introducing new trains into service Build on East Coast’s achievements and success

3. Service launched March 2015

4. Highlights Eight year franchise IEP fleet of 65 trains introduced 2018 – 2020 More services, new destinations Faster journeys, including 4hr London- Edinburgh £3.3 billion to the Government

5. Onboard

6. Early onboard improvements £21m invested in existing fleet in first 2 years Improved onboard catering designed by local chefs Freshly cooked breakfasts Bean to cup coffee Improved onboard wifi Luggage hubs on Anglo-Scottish services

7. Stations £25m investment Free station wifi New customer zones 500+ car parking spaces Car clubs & car sharing 50% increase in cycle storage First Class Lounge refresh Electronic info posters

8. Personalised travel Mobile app introduced 2018 Pre-order food, delivered to your seat More flexible seat reservation system allowing reservations closer to departure

9. People Red Track graduate training programme Ideal Customer Experience training Major investment in developing people skills and achieving Investors in People Gold status New National Academy for Rail Professional Education New Innovation Council to evaluate, prioritise and develop ideas

10. Communities New apprenticeship and schools partnership schemes in partnership with local authorities Job trials scheme offering opportunities for young and unemployed people Unique partnerships to support ex offenders and prevent re- offending by getting people into good jobs New £3m customer and communities fund to provide opportunities for commercial, local community and meeting spaces at stations Explore using of First Class Lounges in the evenings

11. Short term timetable benefits December 2015 -New direct weekday service between Sunderland and London -Extra weekday service between Stirling and London -Extra Saturday service between Leeds and London May 2016 -Extra weekday services between Edinburgh and London - Extra Sunday service between Edinburgh, Newcastle and London

12. Super Express Trains from 2018

13. ...arriving 2015

14. Faster journey times Dramatic reduction in journey times between Leeds, Newcastle and Edinburgh to London in May 2020 Dec 2014 (north) No of trains FastestMay 2020 (north) No of trains Fastest London Kings Cross 75London Kings Cross 100 Peterborough5100:45Peterborough5200:40 Doncaster5401:34Doncaster5801:27 Leeds3302:11Leeds3701:58 York3601:48York4501:45 Darlington3102:17Darlington3102:13 Newcastle3102:47Newcastle4402:34 Edinburgh1904:21Edinburgh2703:59

15. Developing high speed rail market HS2 Scotland still being developed Important to build commercial case for high speed rail to Scotland Business case for HS2 Scotland built on passenger growth

16. Questions?