1. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 10–1 CHAPTER 11 HUMAN RESOURCE MANAGEMENT

2. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 10–2 THE HRM FRAMEWORK Human Resource Management includes all activities used to attract & retain employees and to ensure they perform at a high level in meeting organizational goals. These activities are made up of 1. Recruitment & selection. 2. Training and development. 3. Performance appraisal and feedback. 4. Pay and benefits. 5. Labor relations.

3. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 10–3 THE HRM FRAMEWORK HRM functions: Identifying HR needs Attracting human resources Maintaining human resources Terminating the relationship

4. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 10–4 ESTABLISHING THE EMPLOYMENT RELATIONSHIP Acquiring human resources Job analysis Recruitment Selection Interviews

5. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 10–5 ESTABLISHING THE EMPLOYMENT RELATIONSHIP Human resource planning: Determining future human resource needs in relation to an organisation’s business objectives or strategic plan.

6. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 10–6 ESTABLISHING THE EMPLOYMENT RELATIONSHIP Job analysis: Determines the tasks, duties and responsibilities of the job. A job analysis should be done for each job in the organization. Job analysis can be done by Observe current workers. Questionnaires filled out by worker and managers. Current trends are toward flexible jobs where duties are not easily defined in advance.

7. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 10–7 ESTABLISHING THE EMPLOYMENT RELATIONSHIP Job Analysis: Outcomes: Job descriptions and job specifications Impacts upon: Recruitment & selection Performance appraisal Remuneration Training & development Job design & redesign

8. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 10–8 ESTABLISHING THE EMPLOYMENT RELATIONSHIP Recruitment: The process of finding and attracting job candidates capable of effectively filling job vacancies.

9. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 10–9 RECRUITMENT THREE OBJECTIVES Maximising the pool of applicants at minimum cost Maximising the pool of applicants at minimum cost Attracting suitably qualified & skilled applicants Attracting suitably qualified & skilled applicants Ensuring compliance by organisation with government regulations Ensuring compliance by organisation with government regulations

10. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 10–10 – External recruiting: Managers look outside the firm for people who have not worked at the firm before. Managers advertise in newspapers, hold open houses, recruit at universities, and on the Internet. External recruitment is difficult since many new jobs have specific skill needs.

11. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 10–11 Internal Recruiting: Positions filled within the firm. Internal recruiting has several benefits: Workers know the firm’s culture, may not have new ideas. Managers likely already know the candidates. Internal advancement can motivate employees.

12. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 10–12 METHODS OF RECRUITMENT Advertisements Employee referrals Internal promotion Employment agencies Internet job & career sites Internet job & career sites Contractors Campus interviews Executive recruitment (‘head hunters’) Executive recruitment (‘head hunters’)

13. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 10–13 Selection process: The decision-making system used to identify which job applicants are best suited to the vacant position. Background Information Background Information Interviews References Paper tests Physical Ability tests Physical Ability tests Performance tests SelectionSelection

14. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 10–14 Selection tools must be reliable and valid:  Reliability : the degree to which the tool measures the same thing each time it is used. – Scores should be close for the same person taking the same test over time  Validity: Does the test measure what it is supposed to measure? – Example: does a physical ability test really predict the job performance of a firefighter? – Managers have an ethical and legal duty to develop good selection tools.

15. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 10–15 MAINTAINING THE RELATIONSHIP Remuneration/benefits: The financial payment to employees for their work. Training: The process of equipping people with skills and competencies. Development: Broad preparation of employee for future opportunities through the acquisition of new knowledge, skills. Performance management/appraisal: Judgmental assessment of employee performance

16. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 10–16 MAINTAING THE RELATIONSHIP Training & development: Choices: Buy skills, build them, or a mixed approach Strategic rationales for training: Proactive Reactive Enhancement of employee motivation, commitment & retention

17. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 10–17 MAINTAING THE RELATIONSHIP PERFORMANCE APPRAISALS MOULD EMPLOYEE BEHAVIOUR TO COMPANY NORMS IMPROVE QUALITY OF SALARY REVIEWS IMPROVE HR PLANNING, TRAINING & SUCCESSION BUILD CONSISTENCY OF EMPLOYEE ACTIONS & ORGANISATION GOALS PROVIDE RECORD FOR DISMISSAL, DEMOTION, GRIEVANCE, APPEAL

18. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 10–18 MAINTAING THE RELATIONSHIP Performance appraisal Performance appraisal 360 o feedback— non-hierarchical method 360 o feedback— non-hierarchical method

19. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 10–19 HRIS, INTERNET, INTRANETS & EXTRANETS HRIS: Human Resource Information System Internet: Global connection of computer servers through which users can access stored information from their PCs Intranets: Closed networks of information databases & systems within an organisation Extranets: Closed networks of information systems between organisations

20. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 10–20 HRIS, INTERNETS, INTRANETS & EXTRANETS Performance appraisal, including 360 O feedback Widespread electronic systems Enhanced distribution of HR policy, news, information Better internal communication Employee maintenance of own HR records Multi-site collaborative work teams, electronically linked

21. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 10–21 TERMINATING THE RELATIONSHIP Retrenchment: The forced termination of the employment relationship due to financial, technological or organisational circumstances Redundancy: A forced termination of the employment relationship resulting from the permanent deletion of specific positions Dismissal: The employer gives the required notice to terminate the employment relationship