1. Hosted vs. Premises-based VOIP: There is No One Right Answer Wendy Moore-Bayley Solutions Marketing, UCaaS, Mitel Wendy_moore-bayley@mitel.com

2. Many Factors to Consider TCO CapEx vs. OpEx Business Continuity Obsolescence and Maintenance Growth Plans Degree of Customization Control Security Call Quality Your Business is Unique – You Need To Consider Many Factors in Deciding Hosted vs. Premises or Even Hybrid

3. Hosted Ideal For… Small business up to a few hundred users – Limited access to capital – Cost certainty – Business continuity – Lack of internal resource/expertise – Uncertain growth plans – Virtual in nature Larger businesses with many remote sites – Minimize user support – True view of TCO What about Hybrid – Add small sites to existing CPE infrastructure – Gives you best of both worlds