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AWARENESS RAISING (foto di un’intervista)
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INTERNATIONAL MASTER in HFB Aims of the Course: Language Improvement in the Tourism Sector -the language and rationale in Job interviews (communication is not just verbal) -Cross-Cultural Management: cultural aspects in Business -Tourism Discourse -British Heritage: a presentation to English-speaking visitors (concerning the presence of British families in Sicily – Whitaker, Ingham) N.P.
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BRAINSTORMING (to fill in some gaps) 1) How aware were you about the interview you were going to take? 2) How did you prepare for it? 3) What did you expect? 4) What do you think the interviewer expected? 5) Were your expectations confirmed? 6) Have you ever thought about a sort of model of interview to refer to? 7) Were you satisfied with your interview? 8) What would you have changed? What would you change in your next interview? N.P.
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BRAINSTORMING 9) What should a good interview always contain? What are its essential part? 10) How relevant is an interview? (its aims, as participants may all have the same qualifications) 11) What should it never show? N.P.
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BRAINSTORMING GRID Content Form Your offer (why should they hire you?): CV (qualifications) structures (which ones?) Past experiences specific lexicon Skills Personal qualities (which ones?) ‘Personality’ (what type?) VIDEO N.P. VIDEO N.P.
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JOB INTERVIEWS: Employers Employers interview to find out 3 aspects: -Skills (are you able to do the job?) -Motivation -Personality (will you fit into the organization?) N.P.
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JOB INTERVIEWS: what to bear in mind You need to: - know your strengths and your weaknesses -know your interests (what you want to do and why) -what is most important to you (not just ‘money’) -cite examples of experiences, accomplishments, successes -consider body language and eye contact -smile! N.P.
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INTERVIEW FORMAT: You never get a second chance to make your first impression (7 seconds) Relevant tips: -arrive earlier -ice breakers -discussion of opportunities -candidate assessment (sell yourself!) -ask good questions -greetings and thanking N.P.
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NON-VERBAL COMMUNICATION (more than 90% of our communication is non-verbal) Style (men) -formal, conservative style (suit and tie) -avoid piercing and earrings Style (women) -formal outfit, neutral colours -small/medium heels -light make-up and jewelry N.P.
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EXAMPLE of INTERVIEWS Tell me about yourself: Bad Good too nervous eye contact no examples giving examples Uhm … personality no confidence good ending N.P.
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EXAMPLE of INTERVIEWS Why should we hire you? Bad Good talking too fast confidence (not conceit) Slang appropriate linguistic register Looking at watch personality giving examples good ending N.P.
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EXAMPLE OF INTERVIEWS Tell me about your weaknesses Bad Good gossip examples sarcasm (the lowest form of wit) be honest blame humility too defensive N.P.
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EXAMPLE OF INTERVIEWS Why do you want to work here? Bad Good humming examples bad attitude connection and motivation judgemental research be honest (never cheat!) N.P.
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EXAMPLES of INTERVIEWS: Behavioural Interviews (Bonus) Do you work well with other people? What can you do better for us than the other applicants? How do you handle stress/pressure? How do you handle failure? How do you handle success? Describe a difficult situation/project Describe some of your accomplishments N.P.
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Juliana Lima Ferreira’s Interview Watch the video concerning a job interview and write down: -the interviewer’s questions -the interviewee’s answers -your personal observations -will she get the job, in your opinion? N.P.
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Juliana Lima Ferreira’s Interview Questions Answers Tell me about yourself qualifications, experiences qualities (organised, preferences, group work) Past experiences English classes, job Interest in banking system she enjoyed her job Plans in the long term manager; elsewhere How to deal with personal experience/ an angry customer comm. skills, success N.P.
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Juliana Lima Ferreira’s Interview Do you fit well into a team? experience at university, group work Were you the leader? each one responsible Future plans: Brazil? more opportunities in Canada Interviewee’s questions : Initial training program? In any system training is on-going, not occasional (whaterver your dreams are, you have to pursue them) N.P.
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Juliana Lima Ferreira’s Interview If the job were obtained, my main job, which five questions? who work with, my manager, what expectations from me, if I can grow in that firm Emergency procedures Why would we choose you? willingness to grow enthusiasm about work (‘you have to love what you do’) (‘If you cannot do what you love, love what you do’, I. Kant) N.P.
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The Declaration of Independence Philadelphia, July 4, 1776 ‘We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the pursuit of Happiness’. ……………… Time for all your observations … N.P.
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