1. About HDI HDI : Desktop support & service desk professionals: –HDI Web-Site www.thinkhdi.comwww.thinkhdi.com –Arizona Web-Site www.azhdi.comwww.azhdi.com NEW: Desktop Support Advisory Board & Leadership Council: –Advice & guidance for the creation of industry standards, best practices, research, expert sharing, & continued professional development –Leadership Council overseas Advisory Board Important Dates: –World Conference for IT Service &Technical Support March 29 th to April 1 st in Las Vegas. Expo is free. –Fusion 2011 with HDI & itSMF is September 25 th to 28 th in Washington D.C.

2. AZHDI 2011 Update 2 nd Quarter: Save the Date: April 14 th. 11:30 AM to 1:00 PM. Lunch provided. Location: Macerich; 11411 N Tatum Blvd, Phoenix, Az. 85028 Networking: Service desk professionals please bring someone from your desktop team & deskside support professionals, please bring a counterpart from your service desk team. Format: Round robin Discussion. Topic of interest for both service desk & deskside support professionals. Costs: Free to Members. Non-Members $10.00. 3 rd Quarter Event: Early planning phases. Combining July speaker with a Diamondbacks game. For updates please go to www.AZHDI.Com or join us on www.linkedin.com.www.AZHDI.Com www.linkedin.com Costs: Free to Members. Non-Members between $20 to $40. 4 th Quarter Event: Analyst of the Year: Planned for Q 4 2011. Costs: Free to Members. Non-Members TBD. Other: Announcing HDI Connections: Past meeting presentations, articles or links you would like to share. Tab located on www.azhdi.com. You can request a login ID to be added to the e-mail list.www.azhdi.com If your company is interested in sponsoring a future event, providing a meeting location or a speaker please send a message to board@azhdi.com.board@azhdi.com

3. AZHDI Board Info & Open Positions Board@azhdi.com Current Board: –President; Jennifer White, CompuCom: Jennifer.White@azhdi.com or (480) 297-8016.Jennifer.White@azhdi.com –Vice President of Programs; Cindy Priester, BDO Cindy.Priester@azhdi.com Cindy.Priester@azhdi.com –Vice President of Membership; Bruce Gleaton, Robert Half Bruce.Gleaton@azhdi.com Bruce.Gleaton@azhdi.com –Vice President of Finance; Alex Luvano, Volt Alex.Luvano@azhdi.comAlex.Luvano@azhdi.com –Vice President of Communications; Ralph Devlin, Macerich Ralph.Devlin@azhdi.com Ralph.Devlin@azhdi.com –Webmaster; Ted Cohen, Central Arizona Project Ted.Cohen@azhdi.comTed.Cohen@azhdi.com Open Board Positions. Interested? Please contact Jennifer White: –VP of Special Events (5-10 Hours Month). Works with VP of Programs –VP of Vendor Management (5-10 Hours Month)