1. Online system expert.omb.kzexpert.insurance-ombudsman.kz

2. Objectives of project Accelerate the processes of interaction between Expert and Insurance ombudsman; To develop the ready-made solution for these interaction; Collect the knowledge-base of expert conclusions; Collect data to get static information to correct the process of interaction and follow-up projects in this area.

3. Interactions without online system Insurance Ombudsman Expert Insurance Ombudsman office Material Additional resources Call by phone or send e-mail Experts comes into the Office of Insurance ombudsman Learning the materials. Find some necessary documents and Regulations to form an opinion. Sending conclusion to the Insurance ombudsman

4. The Assembly of Experts Interactions with using online system “The Assembly of Experts” Online System Insurance Ombudsman Expert 1. Send request to the Expert with included necessary material 2. Get the realtime-request and view all materials in the system 3. Attach necessary regulations to the material and make markers (if necessary). Send results of conclusion to the customer, Insurance ombudsman 4.Get the conclusion from Expert

5. Let’s see, how it works

6. 1 st Authorization

7. 2 nd Check for news conclusions

9. 3 Creating new request

10. 4 Select expert

11. 5. Adding new question in request

12. 6. Last step. Sending request to the expert

13. 7. Sent

14. 8. Expert receives the message about new request via e-mail and eters to the system

15. 9. Experts views the request

16. 10. … and answers to the questions

17. 11. Expert can mark up some elements in included materials

18. 12. …and write the answer text

19. 13. Saving answer and sending to the customer (Insurance Ombudsman)

20. 13. Customer (Insurance ombudsman) gets the conclusion

21. 14. View and print the conclusion

22. The end.