1. SERVICE INFORMATION COMMITTEE Co-Chairs:  Dave Zwalina  Steve Douglas

2. SIRs 2007-2008 (www.nastf.org) OEM2007 SIRs2008 SIRs Audi/Volkswagen 41 BMW 31 Chrysler 32 Ford 31 GM 32 Honda 10 Hyundai 12 Mazda 01 Mitsubishi 21 Nissan/Infinity 30 Volvo 170 Kia 20 Saab 11 Subaru 50 Total 4812

3. SIR Website Functionality  SIR Input  SIR Process Information  Requester Information  Vehicle Information  SIR Process  Website Capability  Status List

4. SIR Input  Requester information: Standard contact information and OEM Website ID if applicable.  Vehicle Information:  Year/make/model/VIN  Category (next slide)  Descriptions (Repair unable to perform, Information not available, Steps taken to obtain information)

5. Category OEM Special Tools Drive-train Computer Systems Brakes Body/Chassis (Collision) Electrical Wiring HVAC Safety, including Airbag Entertainment Wheels and Tires Training Reprogramming Website Navigation and Administration Other or Non-Vehicle Specific (with text box entry)

6. SIR Process

7. Website Functionality  Free Form Search  Field Search:  Manufacturer  Model  System  Status  Requester  Sort by status fields  View all SIR’s

8. Status List (Date/Time Stamp)  SIR Request Filed  SIR Request Valid  OEM Contacted  OEM Responded  Requester Satisfied  Subcommittee Review Requested  Subcommittee Review Completed  Closed – Invalid Request (reason invalid)  Closed