1. Lead Time Reducción of facturation costumer order since the clean order measure in days. Project Manager Matias Gabriel Anselmi Team Cristian Miner Gustavo De Caterini Silvio Sanchez Sponsor Andres Marotta Category Costumer Satisfaction Argentina Results - Impact on customer experience KPI 4,37 1,71 Due to current circumstances and results of customer surveys, we need to reduce the time lag from the time of the release order until the invoice and is available for shipment to the plant. Separating into two large groups of orders own distribution center and local adaptation. Besides ensuring the proper FIFO for release dates of these claims to avoid the backlog of orders sodre point that may become more difficult to treat than others Project timing End date 10 09 Start date 02 09 DMAIC current step Control

2. Costumer SOL Voice of costumer Reduction in treatment time to deliver orders to customers faster without delay on the CD. Sales Costumer Increased customer satisfaction due to the resolution of logistic problems Shorten the time from which to load the order until the customer receives it FinanceMaintain control of backlog of orders not to have recovered immobilized capital. Measure and Analyze: VOC Lead Time Reducción of facturation costumer order since the clean order measure in days. Project Manager Matias Gabriel Anselmi Team Cristian Miner Gustavo De Caterini Silvio Sanchez Sponsor Andres Marotta Category Costumer Satisfaction Argentina Project timing End date 10 09 Start date 02 09 DMAIC current step Control

3. Measure and Analyze Lead Time Reducción of facturation costumer order since the clean order measure in days. Project Manager Matias Gabriel Anselmi Team Cristian Miner Gustavo De Caterini Silvio Sanchez Sponsor Andres Marotta Category Costumer Satisfaction Argentina Project timing End date 10 09 Start date 02 09 DMAIC current step Control

4. Findings – Root causes: ISHIKAWA Lead Time Reducción of facturation costumer order since the clean order measure in days. Project Manager Matias Gabriel Anselmi Team Cristian Miner Gustavo De Caterini Silvio Sanchez Sponsor Andres Marotta Category Costumer Satisfaction Argentina Project timing End date 10 09 Start date 02 09 DMAIC current step Control

5.  Implementation of a payroll backorders control and activation system under FIFO 4Implementation of the cyclic counting system, with adjustment determination no longer than 48 hs 4Rotation Plan for positions within the CD, to increase versatility  Build a procedure of process control system 4Generate a template to control the overall amount of backlog 4Implementation of a CDO system monitored by the plant according to the forecast traffic light of stock in CD. Improvement actions Lead Time Reducción of facturation costumer order since the clean order measure in days. Project Manager Matias Gabriel Anselmi Team Cristian Miner Gustavo De Caterini Silvio Sanchez Sponsor Andres Marotta Category Costumer Satisfaction Argentina Project timing End date 10 09 Start date 02 09 DMAIC current step Control

6. Results and Controls Lead Time Reducción of facturation costumer order since the clean order measure in days. Project Manager Matias Gabriel Anselmi Team Cristian Miner Gustavo De Caterini Silvio Sanchez Sponsor Andres Marotta Category Costumer Satisfaction Argentina Project timing End date 10 09 Start date 02 09 DMAIC current step Control