1. THE UNIVERSITY OF GEORGIA Office of the Chief Information Officer Enterprise Information Technology Services BAAF UGAMail Update Shawn Ellis Director, Client Services and Systems Administration Enterprise Information Technology Services 1 of 3

2. THE UNIVERSITY OF GEORGIA Office of the Chief Information Officer Enterprise Information Technology Services UGAMail 2 of 3 4 months on Live@EDU! ~83,000 active user accounts, ~1,000 UGAMail-related issues per month ~700 issues per month are email client related (Outlook, Thunderbird, MyID) 15-20 junk mail issues per month (mostly false positives) Microsoft has been very supportive, UGA has access to top-level executives Nov 12, 2010 - New Junk Mail filtering (Forefront) Nov 30, 2010 “Service Refresh” - Performance - Preview Pane - Public Calendars “Service Refresh” - Performance - Preview Pane - Public Calendars February-July 2011 Office 365 (Union EDU) - SLA - Full Office Web - Blackberry Service - SharePoint - Office Communication Server Office 365 (Union EDU) - SLA - Full Office Web - Blackberry Service - SharePoint - Office Communication Server Future Events:

3. THE UNIVERSITY OF GEORGIA Office of the Chief Information Officer Enterprise Information Technology Services UGAMail Calendar Rollout: December 20 th, 2010 3 of 3 All user meetings, resources and meeting rooms will be migrated starting December 17 th, 2010 No resource or calendar access rights will be migrated Calendars will be private with free-busy time visible by default (this is the default in effect today) Users can change access rights themselves through the UGAMail web interface and Outlook Access rights will not be changed by the migration More Information and Training Hands-on classes at Training and Development https://busfin1.busfin.uga.edu/human_resources/courses/fulldesc.cfm The EITS Help Desk web site: http://EITSHelpDesk.uga.edu http://newcalendar.uga.edu