2. Managing with Quality The case of the architectural heritage dept. DM
Eng. Rashad Bukhash Eng. Farouk Benouared
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared

3. Scope of work: Planning of architectural heritage projects
Heritage Studies
Design of architectural heritage projects
Execution of architectural heritage projects
Archeology
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared

4. Scope of work:
Conservation, restoration, rehabilitation, reconstruction, documentation and recording, and maintenance of historic buildings.
Archeology excavation, conservation, and documentation and recording of findings.
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared

5. Quality Management System
Our Vision:
Distinctive and Sustained architectural heritage and archeology
Our Mission
Achieve leadership and sustainability in preserving architectural heritage and archeology
Our Values
Employees: The real asset
Stakeholders: Commitment to partnership and appreciation of their needs and expectations
Transformation: Appreciation of change and strive for positive development
Performance: Doing the right things right.
Interdependence: Focus on teamwork through cooperation and sharing of ideas.
Innovation: The adoption of initiatives and the recognition of innovators
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared

6. Quality Management System
The Architectural Heritage and Archeology Department policy towards quality is as follows: - Commitment to preserve the architectural heritage and heritage development in the Emirate of Dubai in accordance with international standards and conventions in this area. - Obligation to maintain and respect for service and customer satisfaction both internal and external . - Commitment to consolidate the importance of preserving the heritage and archeology in the community . - Comply with the requirements of the quality system according to the international standard 9001: Compliance auditing and continuous improvement of the quality system in order to achieve continuous improvement.
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared

7. Quality Management System
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared

8. Quality Manual The purpose of the guide (PURPOSE)
This guide has been set up for the purpose of clarifying the parameters and properties and elements of a quality management system in the Architectural Heritage and archeology Department - Dubai Municipality has been documented evidence in the context of meeting the requirements of international standard for quality management systems (ISO 9001:2008)
The Architectural Heritage and Archeology Department used this guide to achieve the following objectives : 1. Description of the quality management system in the administration. 2. Clarify the correlation between the policy and objectives of the quality management system and management processes and procedures in place to achieve them . 3. Providing an important reference used in the continuous improvement of operations and activities of the quality management system . 4. The provision of a basic document for review and audit the quality management system. 5. Provide a reference for the training of personnel to deal with the quality management system applied to management . 6. Providing integrated information about the quality management system applied administering the benefit of customers and all stakeholders when it is needed .
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared

9. Architectural Heritage & Archeology Department
Organization Chart
Architectural Heritage & Archeology Department
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared

10. Core Business Processes
Architectural Heritage & Archeology Dpt. has 5 Core Business processes
AHAD got the management system certificate ISO: 9001:2008 from DET Norske VERITAS since 2008 N
Name of the Process
Process Number 1
Planning of architectural heritage projects
DM-AHD-P-1 2
Research an studies on architectural heritage
DM-AHD-P-4 3
Design of architectural heritage projects
DM-AHD-P-2 4
Execution of architectural heritage projects
DM-AHD-P-3 5
Archeology
DM-AHD-P-5
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared

11. Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared

12. AHD-P3-B In-house interior design
Design of architectural heritage projects DM-AHD-P3
AHD-P3-B In-house interior design
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared

13. Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared

14. Documentation in AHAD
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared

15. The Objectives of the Quality Management System
The Architectural Heritage Department has set S.M.A.R.T. objectives
Specific
Measurable
Attainable
Realistic
Timely
followed up periodically measured annually according to special requirements to achieve the strategic plan of the municipality and the Architectural Heritage Department
- All the goals and plans have documented and plans in the PBVIEWS (Performance Board Views a kind of Dashboard)
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared

16. The Objectives of the Quality Management System
PBVIEWS
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared

17. Key performance Indicators in AHAD
Periodicity
Categories
Indicators
Quarterly
Inspection
Compliance rate for preserving the architectural heritage in the historic district
Urban Design, Design, Implementation of heritage projects
Percentage of completed projects to conserve the architectural heritage in the Emirate of Dubai
Studies
The number of completed studies and research
The number of historic documents collected and classified
Permits
Percentage of NOC (Non object certificate) for historic buildings completed on time (Within 2 days of receipt of the request)
Inspection on Heritage sites and Historic buildings
Inspection coverage of all the sites and historic buildings in the Emirate of Dubai
(Note: 4 visits for each Historic building/year)
inspection
The quality of inspection
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared

18. Key performance Indicators in AHAD Design, Implementation
Periodicity
Categories
Indicators
Quarterly
Design, Implementation
Percentage of completed interior design projects to conserve the architectural heritage in the Emirate of Dubai
Twice a year
Maintenance
The quality of maintenance work
The average number of inspection visits per historic site for maintenance
(Note: 4 visits/year for categories A and 2 visits/year for categories B C D)
Percentage of commitment to the implementation of preventive maintenance of the sites of the Dubai municipality on schedule
Museums visits
The growth rate in the number of visitors to AHAD Museums annually resulting from the organized visits
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared

19. Yearly Internal Audit in AHAD
Yearly Plan
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared

20. Internal Audit in AHAD Detailed Plan
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared

21. Human Resources Training
Year
Total
Behavior
Corporate
Specialized
2011 79 23 35 21
2012 38 5 11 22
2013 33 4 10 19
2014 40 9 12
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared

22. Management Review input
o Results of internal and external audits o Reports and corrective action taken thereon. o Complaints and suggestions and actions taken thereon. o Progress of work procedures and compliance plans and services. o Preventive measures taken in connection with mismatches . o Appropriate quality management system and proposed developments . o Appropriate available resources and resource requirements. o Training and awareness requirements and efficiency. o Infrastructure and work environment . o Review strategic goals . o Review the overall performance of the management and performance indicators. KPI o Review legal and regulatory requirements of new and revised . o review of internal and external communications .
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared

23. Management Review output
o Development of the quality management system and processes. o Development of services provided to customers. o Attend resource requirements .
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared

24. Compliance Matrix ISO 9001: 2008 Elements 4.1 4.2 5.1 5.2 5.3 5.4 5.5
5.6
6.1
6.2
6.3
6.4
7.1
7.2
7.3
7.4
7.5
7.6
8.1
8.2
8.3
8.4
8.5
Quality Manual X
Core Processes
Planning of heritage projects
Design of Heritage Projects
Interior Design of heritage Projects
Control and inspection of historic areas and buildings
Restoration reconstruction rehabilitation of historic buildings
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared 24

25. Compliance Matrix Core Processes 4.1 4.2 5.1 5.2 5.3 5.4 5.5 5.6 6.1
6.2
6.3
6.4
7.1
7.2
7.3
7.4
7.5
7.6
8.1
8.2
8.3
8.4
8.5
Preventive maintenance X
Corrective maintenance
Urban design projects
Policies and development of historical areas
Excavation
Conservation and maintenance of findings
Recording of archeological findings
Support rocesses
Complain treatment
Internal and External communication
Purchasing
Suggestions
Prepare and improve the strategic plan
Human Resources
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared 25

26. Compliance Matrix QMS Processes 4.1 4.2 5.1 5.2 5.3 5.4 5.5 5.6 6.1
6.2
6.3
6.4
7.1
7.2
7.3
7.4
7.5
7.6
8.1
8.2
8.3
8.4
8.5
Document control X
Records control
Internal Audit
Measuring the performance of the process and services
Customer satisfaction
Preventive and Corrective and continuous improvement
Calibration
Management review
Control of non coformities
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared 26

27. Sheikh Saeed House Before restoration
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared

28. Sheikh Saeed House After restoration
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared

29. Bin Zayed Mosque before Restoration
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared 29

30. Bin Zayed Mosque After Restoration
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31. Al-Ahmadiya School Before Restoration
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared

32. Al-Ahmadiya School After Restoration
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared

33. Creek Elevation Before Restoration
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared

34. Creek Elevation After Restoration
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared

35. Beit Al-Wakeel Before Restoration
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared

36. Beit Al-Wakeel After Restoration
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared

37. Souk Al-Kabeer Deira Before restoration
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared

38. Souk Al-Kabeer Deira Before restoration
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared

39. Mohammed Sharif Ulama House
Before Restoration
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared

40. Mohammed Sharif Ulama House After Restoration
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared

41. Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared41

42. Manual ‘s restoration of historic buildings
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared 42

43. Traditional houses of Dubai
Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared 43

44. Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared44

45. Managing Quality Eng. Rashad Bukhash Eng Farouk Benouared45

46. Thank you :) Managing with Quality
The case of the Architectural Heritage Dept. Dubai Municipality
Eng. Rashad Bukhash Eng. Farouk Benouared
Thank you :)