1. © ICONI Software Ltd 2006 ICONI Software Ltd 2012 MIS: New Ways of Working 16 th October 2012 Liam Jordan ICONI Software Ltd

2. © ICONI Software Ltd 2006 ICONI Software Ltd 2012 Introduction  Over 20 years’ delivering MIS solutions  Beneficiary Support: “Helping People Help People”  Specialise in Employability MIS  Share best practice, experience and related examples  MIS: defined as a core business tool to support your organisation

3. © ICONI Software Ltd 2006 ICONI Software Ltd 2012 MIS Boring

4. © ICONI Software Ltd 2006 ICONI Software Ltd 2012 Evolution  How old is your MIS?  In recent years:  Twitter (2006), Apple iPhone (2007), Android Phone (2008), Apple iPad/Galaxy Tab (2010)  MIS Role: Retrospective  Real-Time  Programme Payment Model: Grant/Contract  Payment By Results

5. © ICONI Software Ltd 2006 ICONI Software Ltd 2012 An Evolving MIS Stage 1 Stage 2 Stage 3 Focus on… Referrals Job Outcomes Job Sustainment & In-Work Support Job Sustainment & In-Work Support

6. © ICONI Software Ltd 2006 ICONI Software Ltd 2012 Adapting To Change  Outcome-based model requires an agile approach to delivery  Need to optimise processes to maximise your performance and income  MIS is a now ‘Real-Time’  KPIs, Dashboards, Activity & Status  Empower Sub-contractors  Manage your Supply Chain effectively

7. © ICONI Software Ltd 2006 ICONI Software Ltd 2012 Innovation  Integrate knowledge e.g. eligibility criteria can be defined within MIS  Utilise other low costs technologies to increase performance e.g. SMS  Innovate across all stages of customer support e.g. Job Matching, Assessments, Action Plans etc.

8. © ICONI Software Ltd 2006 ICONI Software Ltd 2012 In Summary  MIS and Programmes have evolved  Effective delivery of a ‘payment by results’ programme requires a modern MIS  Ensure full visibility of all customers throughout their ‘journey to work’  Aim to integrate knowledge, control and innovation to increase performance  MIS should be a help not a hindrance!

9. © ICONI Software Ltd 2006 ICONI Software Ltd 2012 Thank you! Manage Information: Deliver Knowledge