1. STANFORD UNIVERSITY INFORMATION TECHNOLOGY SERVICES Stanford Voice Messaging Tech Express May 21, 2009

2. STANFORD UNIVERSITY INFORMATION TECHNOLOGY SERVICES 2/4/2016 page 1 The Big Plan  IT Services Full Pilot IT Services began pilot testing on March 12, 2009.  University Roll-out University faculty and staff with a mailbox at 3-0000 transitioned to the new voicemail system together on May 17, 2009.  Hospital Roll-out Hospital faculty and staff with a mailbox at 3-1111 will be transitioned to the new voicemail system together. Pending success of the university rollout. Scheduled for sometime during the summer.

3. STANFORD UNIVERSITY INFORMATION TECHNOLOGY SERVICES Voicemail Intialization  The first time you login they need to update their: Password Recorded name Recorded outgoing greeting  Log into the system using your ten-digit phone number  Your default password is your seven-digit phone number We recommend making your password to the new system the same as password to the old system during the transition period 2/4/2016 page 2

4. STANFORD UNIVERSITY INFORMATION TECHNOLOGY SERVICES Benefits of the New System  You can store up to 100 messages and messages never expire.  If you accidentally delete a message, before hanging up, you can return the deleted message to your voicemail inbox. Press 3, then press 2, then press 9 to save the message.  You can delete or save a message without having to wait for the end of the message. Just press 7 or 9 while the message is playing.  Forward messages to Email  Receive fax via the voice messaging system 2/4/2016 page 3

5. STANFORD UNIVERSITY INFORMATION TECHNOLOGY SERVICES Managing Your Messages  You cannot reply to or forward messages from callers on the other system. For example, if someone from the hospital leaves a message on the new voice message system, you cannot reply to this message because they are still on the old system.  During the 30 day transition period, access the old voicemail system by dialing 650-723-2000. That’s 3-2000 Available until June 17 th  Many buttons remain the same  Some buttons have changed Refer to the Schematic for updates 2/4/2016 page 4

6. STANFORD UNIVERSITY INFORMATION TECHNOLOGY SERVICES 2/4/2016 Unified Messaging page 5 What Does Not Change  Delete and Save Press 7 to delete a message Press 9 to save a message  Replay the last 10 seconds Press 1 to rewind 10 seconds  Skip 10 seconds forward Press 3 to jump ahead 10 seconds in a message.  Forward a Copy of a Message Press 6 to forward this message to someone else’s mailbox

7. STANFORD UNIVERSITY INFORMATION TECHNOLOGY SERVICES 2/4/2016 Unified Messaging page 6 What Does Change  Reply to a Message Press 4 (instead of 8) to respond via voicemail to a message. Currently, this only works for those on the new system (not Hospital users)  Envelope Press 8 (instead of 5) to hear the time stamp and caller information.  Pause Press * (instead of 2) to pause a message.  Replay Press 11 (instead of 4) to replay the entire message  Only one mailbox can light the lamp For phones where more than one mailbox was associated, a Message Waiting Notification via email has been established.

8. STANFORD UNIVERSITY INFORMATION TECHNOLOGY SERVICES Forward Messages to Email  Request via HelpSU  Do you want to keep a copy? If you keep a copy, you will need to delete messages from your phone in addition to deleting them from your email. They will not automatically delete when you delete them from email. You have a 100-message limit, so it's important to delete them regularly. If you don't want to keep a copy, you will not be able to retrieve messages via phone. The messages will be sent to your email only.  Listen to your messages via Windows Media Player or Quicktime iTunes is not recommended 2/4/2016 page 7

9. STANFORD UNIVERSITY INFORMATION TECHNOLOGY SERVICES Receive Fax via Stanford Voice Messaging  Request via HelpSU  Access new fax messages by pressing 1, then 3.  Enter a fax machine phone number (using the ten- digit number) to print faxes  Allows you to print when you’re standing there, rather than having it sit in a common space unattended  Pair the fax feature with forwarding messages to email Faxes are received as a.tiff file that can be reviewed in a web browser, printed, or saved for later 2/4/2016 page 8

10. STANFORD UNIVERSITY INFORMATION TECHNOLOGY SERVICES What Questions Do You Have? The Unified Messaging Project March 10, 2009