1. Knowledge Management on the Front Lines CAPT Jan Hamby, USN 13 February 2007

2. KM on the Front Lines HQ Multi-National Force – Iraq Commander’s Information Challenges Commander’s Organizational Challenges MNF-I KM Circa August 2005 Making KM Operationally Relevant KM Officer’s Responsibilities Circa May 2006 –Operational Knowledge Management –Information Management –Iraqi National CIO –Transformation

3. HQ Multi-National Force – Iraq Support for a Free and Democratic Iraq Counter-Insurgency Inter-Agency Cooperation Battlespace Awareness –Threats/Vulnerabilities –Operations –Analysis/Prediction

4. Commander’s Information Challenges Command and Control – Development and dissemination of policy, orders, directives, etc. Information Overload – Onslaught of data –E-mails, files, records, queries, sensor data Making Operational Connections – Link and nodal analysis of social and systems networks Policy and Legal Requirements – Records management, archive and preservation Strategic Communications – Creating and/or sustaining Non-Kinetic Effects Information Management – Staff data and information organization for integrity and retrieval Staff Collaboration – Stove-piped directorates and high operational tempo

5. Commander’s Organizational Challenges Level of Understanding –Knowledge Management as an operational force multiplier KM subordinate to Information Management Information Silos Data Ownership Food Fights Ops Tempo

6. MNF-I KM Circa August 2005 Recognized that Collaboration was Essential to Meeting Commander’s Needs –Lack of Traction from “Operators” –Bleeding Edge Collaboration Tools Responsible for “Legacy” Systems –“As-Installed” for Tactical Necessity Rapid Turnover of Personnel Signs along the way…but no overarching map.

7. Making KM Operationally Relevant Move Out of the Realm of Theory –Focus on decision making (Rationalizing data flows) –Tactical through strategic (CIDNE) Convoy route planning Engagement tracking –Give a Useful Product (MNF-I Sharepoint Portal) Tool PLUS Training PLUS Digital ROE/CONOPS Build the social network –Find the disenchanted –Make them disciples –Target “hard” kills

8. KM Officer’s Responsibilities Circa May 2006 Operational Knowledge Management –OKM Governance and Tools –Knowledge Map –Data Sharing Requirements Information Management –Portal and Digital ROE Iraqi National CIO –Developing a Nascent Governance and Capital Planning and Investment Strategy Transformation –Help architect information and process flows – Current baseline and future target –Support collaboration in direct relationship to Commander’s Requirements –Communicate the plan

9. Questions?