1. BTSP User Guide (Partners) - Log-In & Ticket Creation -

2. Global Marketing Office 1. Log-In Access to BTSP website and enter your ID and Password (If you do not have an ID, click “Please register” for use. After the approval of Subs, you can join us) Click “Ticket” to create a ticket 1 1 1 1 2 2 2 2

3. Global Marketing Office 1. Log-In ※ BTSP Administrators SubsBTSP AdminE-Mail SEAKenneth W BurdenDirectork.burden@samsung.com EHQHanku Lee Senior B2B Service Project Manager hanku.lee@samsung.com SEUKStephen LeeGeneral Managerlee.sp@samsung.com SEIFabrizio Vimercati Professional Service Manager f.vimercati@samsung.com

4. Global Marketing Office 2. Create a ticket Select Product Group and Request Type Fill out Subject (Ticket Title) and Description (Request Details) Click Submit button (If temporary saving is needed, click Save button) When confirmation pop-up appears, click Confirm button 1 1 2 2 3 3 3 3 1 1 2 2 4 4 4 4 Save The Ticket has been registered completely. Ticket ID: TP15B01G

5. Global Marketing Office 2. Check the status of tickets Click Unresolved Tickets or Recently Updated Tickets on the left side of the page You can see an initial character displayed the status of the ticket you registered ※ O: Opened A: Assigned I: in-Progress R: Resolved C: Closed 1 1 2 2 1 1 2 2 Unr A UI response speed

6. Global Marketing Office 3. Check the Resolution & Close Click Resolved Tickets on the left side of the page Check and double-click the Ticket ID you choose If you agree with the Resolution, click Agree and Level of Satisfaction (If you do not agree with the Resolution, click Disagree) Click Submit button 1 1 2 2 3 3 1 1 3 -1 3 -2 2 2 4 4 4 4

7. Global Marketing Office 4. Cancel the ticket Click Unresolved Tickets on the left side of the page Select and double-click the ticket ID you want to cancel Write a comment and click Cancel button When confirmation pop-up appears, click Yes button 1 1 1 1 2 2 Unr A UI response speed 2 2 3 3 3 3 4 4 4 4 Are you sure to cancel the ticket?

8. BTSP User Guide (Staff) - Log-In & Ticket Creation -

9. Global Marketing Office 1. Log-In Log-in to MySingle then go to BTSP website (If you can not access with SSO, please ask the BTSP T/F member of your division) 1 1 1 1

10. Global Marketing Office 1. Log-In GBMNameemailDept. GMOCHEONG JEONG SEOseopro97@samsung.comGMO B2B Infra Group MobileJungvin Shinanyvin.shin@samsung.comB2B Strategy Group VDChangik Choichangik@samsung.comB2B SVC(VD) PRTTaesun Yoonthomas.yoon@samsung.co m CS Planning Part HAInSang Hwangisiaq.hwang@samsung.co m Air Conditioning Quality Group HMEHyoNyoung Jhangjason.jhang@samsungmedi son.com Services Group N/WChangDeok Kangchangdeok.kang@samsung.com Global Maintenance Business Lab. CS CenterBenjamin Leebk73.lee@samsung.comB2B Service Operation Group ※ BTSP T/F Members

11. Global Marketing Office 2. Fill out a ticket form To create a ticket on the behalf of customers/partners, 1 1 2 2 Click “Create New Ticket” in the left tab, the ticket creation form appears on the right side Select Product Group & Request Type 1 1 2 2 CAUTION If you change Product Group & Request Type while entering ticket details below, all of the information you added will be lost. You have logged on PRT / BTSP user

12. Global Marketing Office 3. Submit Enter Subject and your request details in Description box Fill out items of the form (requester/product information) Click Submit button ( ※ Click Save button, for temporary saving before submitting) 3 3 1 1 1 1 2 2 3 3 2 2 You have logged on PRT / BTSP user Save