1. A VOLUNTEER SPECIALIST’S ROLE DURING A DISASTER

2. 2-1-1’s Role 2-1-1 serves as a comprehensive and primary entry point into community service information and referral (I&R). In the event of a disaster, 2-1-1 will be there to connect callers to information, relief and recovery resources.

3. Tools Provided to the Volunteer Specialist Computer Telephone List of disaster-related information

4. A Disaster Volunteer’s Role To provide up-to-date information to callers with disaster related services. Each volunteer is expected to:  Provide information and referral as needed  Document caller demographics, needs and referrals made  Provide follow-up calls as required or necessary

5. Examples of Calls During a Disaster  Location of Shelters  Basic Needs: chain of aid and agencies giving help and eligibility  Health Issues  Volunteering & Donations  Mental Health Issues  Transportation (i.e. road closures, mass transit updates, etc.)  Power Outages  Debris Clean-up

6. 2-1-1 Assisted Callers with Hurricane Katrina – August 2005

7. 2-1-1 Assisted Callers with Sullivan County – June 2006

8. 2-1-1 Assisted Callers Mamaroneck, NY – April 2007

9. 2-1-1 Assisted Callers in the Hudson Valley Region, NY – August 2011 Tropical Storm Irene

10. 2-1-1 Contact Information Lini Mathew 2-1-1 Regional Database Director Phone: 914.993.3714 Email: lmathew@uwwp.org -or- Claire Satenberg 2-1-1 Call Center Director Phone: 914.993.3710 Email: csatenberg@uwwp.org