1. E-learning system E-learning management and organization Dace Balanconoka State Probation Service of Latvia Dublin, 10 December

2. State Probation Service (SPS):  central office  28 territorial (local) units  9 branch offices At the moment the SPS is employing 373 employees 2

3. Learning topics Probation Officer Professional development (training) programme The aim of the learning - qualified specialist to realize probation functions of the SPS. 3 A module Organization mission, role and place of the criminal justice system; Employee rights, professional ethics; Client - oriented communication etc. B module Probation service’s functions training (community service, probationary supervizion, mediation in criminal proceedings; probation programmes, assessment reports) C module Work with different target groups of clients; Working methods; Skills development etc.

4. 4 E-learning SPS 2012-2014 2012 - 81 employees 2013 - 144 employees 2014 - 111 employees

5. 5 E-learning organization

6. E-learning organization before MOODLE 6 Recording system

7. 7 E-learning organization before MOODLE Main disadvantages Manual work MS Excel as tool Time inefficiency Learning materials are sent to e-mail each individually Interaction with the learning material rather than learning participants Difficult system monitoring, a lack of overall picture of the all participants

8. Moodle development (Modular Object-Oriented Dynamic Learning Environment) 2014 Technical specification; Training needs assessment; Moodle instalation / configuration. 2015 Working group; Moodle training courses; Development of Moodle methodology; Practical session: e- learning materials load into the Moodle. 2016-… E-learning implementation in Moodle; E-learning system evaluation and monitoring. 8 E-learning environment administration

9. Moodle development (Modular Object-Oriented Dynamic Learning Environment) 9

10. 10 Managers (administrations) – 4 employees; Teachers – 8 employees; Completed 6 e-courses with download learning materials; Created 2 self-tests, 1 exam test, 4 exams (risk – need assessment, mediation) Moodle development (Modular Object-Oriented Dynamic Learning Environment)

11. Main advantages 11 Interactive learning (reading materials, situation analysis, tests, video, discussion etc); Combination of methods – traditional learning methods and e-learning; Flexibility related to content; Interaction with both materials and participants (colleagues); Greater motivation to engage; Synchronic e-learning (introduction/final seminars, exams etc.); Asynchronic e-learning (individual work, communication, forum, control mechanism). organizational Tools of knowledge examination; System transparency; Data about learning groups, results, learning statistics etc. (system monitoring, annual reports, researches, system efficiency measurements). others

12. Challenges 12 A new philosophy of training (organization, feedback etc.); Cooperation between functions, support departments, e-learning participants; Understanding, support, involvement, cooperation, awareness of the value, flexibility in the transition process. philosophical A lack of flexibility related to time and place - Moodle currently works only internal network, no access to outside work (vocation, illness, volunteers mediators etc.); Grouping participants (e-courses with 2 and more parts); A lack of computer class; A lack of some automatic options as example reminders of deadlines etc. (the exam paper submission etc.); A lack of human resources (technical/ organizational administration). technical Modification / adaptation of existing learning materials; Consideration of technical details how to structure the information correctly (Moodle categories, e-courses etc.planning) - working group with aim to share experiences); Flows organization of e-learning participants from 1st to 2nd e-course part etc. (a lack of automatic tools); Risk to exceed provided learning hours, a wide range of resources - should be used critically (the environment is an exciting, interesting); Using the forum - to promote the communication and sharing of confusion; Rotation of employees - administrators work. organizational

13. 13 Instructions for participants Guidelines (practical issues – autentification, usernames, passwords, e-course using etc.) Moodle methodology material E-learning for experimental group With aim to examine new system, identify strengths, problems, weaknesses E-course content correction Taking into account the observations should be clarified course materials, to evaluate learning management etc. Our next steps…

14. Thanks for your attention! Dace Balanconoka State Probation Service of Latvia Training and research unit Senior Desk Officer (+371) 67021131 Dzirnavu str.91, Riga, LV-1011