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Published byJuliana Wood Modified over 9 years ago
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Flow Chart ICT Actors Citizens Communities Voluntary Business Government Policy Implementation Exclusion Agendas Issues Policy Priorities
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Exclusion Agendas Disability Isolation Age Geographic isolation Sensory ESL / Ethinic Minority Motor Cognitive Poverty Lack of Community Coherence Fear Linguistic Isolation Cultural Isolation N/S Divide Gender Unemployment Lack of Skills Social Isolation Urban Rural
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Issues Accessibility Opening Hours Availability (busy/ overbooked) Location Usability Engagement Peer Support Network Language Knowledge/ skills Access Habits Interfaces Culture of non-involvement Design Disinterest Mistrust Cost Jargon Quality of Experience User self- Definition (“it doesn’t apply to me”) Incentives Practical applications vs. theoretical benefits
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Policy Priorities Transport AND Connectivity Building Sustainable Communities VirtualPhysical Inclusive Design Education Broadband
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Policy Implementation LAW Initiatives Enabling Technologies - ICT Agents Voluntary Communities Business Government Citizens National Local Regional Acts Directive DDA
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ICT - Tackling Social Exclusion Assessment Tools Measuring Monitoring Mapping Integrated Data sets Enabling Solutions Existing Solutions Accessibility Audits Hardware Software New means of access Scaled roll-out Of best practice Bulk Automation Can release resources Personalised interfaces Accessibility Settings Ability to control one’s environment gives independence Measuring opportunity costs
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ICT – Creating New Forms of Exclusion Technology Embeds Existing problems Top 3 internet uses: Porn, Gaming, Gambling “unpurposeful” activities reinforce skills gap Supply Inadequacies Economic Pressures Poor Retail after-care Well-hidden accessibility settings Poor design Counter- intuitive operation Poor or absent operating instructions Poor or absent supplier support Critical Mass Paradox When everyone gets online, those who don’t / can’t are truly excluded Disintermediation Paradox Govt’s ability to identify & measure exclusion is increasing but ability to intervene & ameloriate is diminishing as services are increasingly delivered by intermediaries Perception that people, not ICT, should be adaptive Health effects –eg RSI Bad Advice Focus is on intermediaries not end-user Sustainability Accessibility viewed as add-on, not integral Delivery mechanisms & interfaces focused around those least in need, not on target client groups
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