1. Law and Order - GCDP (XPP)

2. OBJECTIVES Understanding the meaning of the AIESEC Exchange Programme Policies (XPP) Knowing the steps to resolve possible inconveniences and issues Recognizing importance of the showcasing impact process Questions and answers

3. Be Prepared for…

4. Parts Involved Intern or Exchange Participant (EP) – You!!! Organization (TN Taker) – The Company that gave you the job!!! Sending Local Committee (LC) – The AIESEC Committee with which you've worked with to send you abroad -your Sending AIESEC Entity Hosting AIESEC Entity – The LC that receives you in the internship country Member Committee (MC) –The national staff that is the final responsible for AIESEC in your country. Sponsor Member or Sponsoring Country – A Member Committee which is supporting the extension of AIESEC to a new country or territory AIESEC International (AI) – The global staff that coordinates and leads AIESEC globally.

5. Quality Case Solving Steps Follow common procedures Keep a written account of events Be aware of your rights and duties.

6. What NOT to do Remain quiet Skip normal procedures Be unprofessional Stick to personal judgment without Understanding other perspectives Where can I find the whole XPP? SEARCH: FILES - XPP

7. The internship cannot aim to: 1.Solely provide an opportunity for the intern to earn money. 2.Provide a holiday 3.Act as a permanent career placement or recruitment opportunity in the Host Country. If the organization decides to extend the internship on a permanent basis, AIESEC will have no role in facilitating this.

8. Individuals applying for an internship shall not provide false or inaccurate information relating to : Work experience Work experience Academic backgrounds or language proficiency levels of the Exchange Participants. Academic backgrounds or language proficiency levels of the Exchange Participants.

9. The Job Questionnaire is the official description of the internship: Completed with all the necessary details according to the most recent Job Questionnaire template and education materials released by AIESEC International. Completed with all the necessary details according to the most recent Job Questionnaire template and education materials released by AIESEC International. Any changes to the Job Questionnaire must be updated on MyAIESEC.net/ Experience.aiesec.org. If an Intern is already matched when the job description changes, the Intern shall be given the opportunity to withdraw from the match without consequences. If an Intern is already matched when the job description changes, the Intern shall be given the opportunity to withdraw from the match without consequences.

10. Communication TN managerEP and/or EP Manager TN Taker EP and/or EP Manager

11. EP or TN Acceptance Notes (ANs). EP or TN Acceptance Notes (ANs). TN Acceptance Notes must also contain the official stamp of the organization. TN Acceptance Notes must also contain the official stamp of the organization.

12. An Intern can break a match or end his/her internship, after prior written notification to the Hosting LC, without financial penalties only in any of the following circumstances: job is completely different 1.The internship job is completely different to the description in the TN form on MyAIESEC.net/ Opportunities Portal/ Experience.aiesec.org and the Intern did not agree to the change. emergency in his/her family 2. The Intern has an emergency in his/her family. The Intern may be requested to provide proof of emergency. official working/living permit 3.The Intern does not have an official working/living permit in the country of internship upon arrival. ill 4. The Intern becomes ill and the situation can be dangerous for his/her health. discriminated against 5. The Intern is discriminated against based on colour, race, religion, sex, sexual orientation, origin, or age at his work place. sexually harassed 6. The Intern is sexually harassed at their work place.

13. If the intern is not paid for two consecutive months. For two consecutive months. Or the host country is declared in a state of emergency due to war, natural disasters, weather, people revolution, terrorism attacks, etc. Additionally,

14. Net Promoter System Measures the quality of the experience you’re having thanks to AIESEC. We can see your feedback and IMPROVE on our services! Currently, it is sent during 3 phases of your experience with AIESEC: After Matched, During the exchange, and After the exchange

15. Here’s how it works:

16. Why it is necessary? So we can improve our reponse to your needs. To see if we’re delivering what we promised: HIGH QUALITY EXPERIENCES To understand how you value your engagement with AIESEC. So we can improve in our internal processes.

17. Its up to you

18. The quality of the experience is your responsibility. We can advise you and support you with information and processes, but you as an AIESEC ambassador have the responsibility to guarantee your own fulfilling experience.

19. And when you return, SHOWCASE THE IMPACT

20. The importance of showcasing Reflect on your experience throughout the process How have you changed and what have you learned? How can you take what you’ve learned and share it with others? What stories can you share to inspire others? And what can you do within your community to continue the social impact? Let us know, we would like to hear from you and offer our help.

21. Our Challenge is to take care of you! Your challenge is to make us better everyday!